I would be hesitant to recommend Schaeffer Homes as everything we asked for cost more than if we did it ourselves.

They have been good so far. I have no complaints. We are still early in the process.

I have already recommended Schaffer homes to countless friends, business associates and acquaintances. Schaffer exceeded our expectations in absolutely every category.

Many challenges in communication. Multiple turnover in project managers. No clear follow up. Overall a well built home. Happy to be done with this stressful process.

The process of building and designing our new home was made easier by Schaeffer Homes guiding us through the process to the very end

Lead Source

Lead Source - I saw their sign on a building site where they were building a home.

Additional Comments

Additional Comments - I think we are going to end up with a better home With Schaeffer Family Homes.

Project Manager Professionalism

Project Manager Professionalism - Marcello was our project manager. He was very professional, knowledgeable, he gave us weekly updates on our build. He was very involved and eager to see our home through completion and maintained the highest of standards.

Initially I was very happy with the service that was provided by Schaeffer. Eric was the absolute best and made the build of my new home a breeze. However once the last payment has been received, the service went completely to zero. You are no longer important and it shows. I had multiple major issues with the house within weeks of moving in that required MAJOR construction to fix. It was a nightmare navigating their post build system to get repairs done. Everything falls on the owner to try and "figure it out". Not very happy.

Expertise

Expertise - Each staff member is well versed in their roles. I especially need to call attention to their real estate agent Josh Adams who helped me find the land to build my dream home on. He was able to help me navigate all of the red tape involved with taking raw land and making it into a buildable site. To say this can be overwhelming would be an under statement. His knowledge and expertise was intrical to the entire process. I am forever grateful.

Schedule

Schedule - The house took closer to 12 months to finish as opposed to the planned 7 but I'm not sure if that's a reflection on Schaeffer as opposed to the times and circumstances. Covid effected everything.

Construction Quality

Construction Quality - I am happy with how things turned out. I am living in my new home but there are a few items that still need to be handled but so far Schaeffer has been excellent to work with in getting things done.

Project Manager Professionalism

Project Manager Professionalism - I can not praise Eric anymore than I already have. He is worth his weight in gold. He's extremely knowledgeable and is just an amazing awesome person to work with. I wish I could keep him. 😊

Problem Resolution

Problem Resolution - They have always been receptive if I brought an issue to them. Ashley has always been diligent getting things done for me and if she ever came across something she didn't know she would point me in the direction of someone who did. I can't say enough about how pleasurable it has been to work with her.

Areas Of Satisfaction

Areas Of Satisfaction - Over-all I am extremely satisfied.

Lead Source

Lead Source - Noticed their Model home on Haddonfield Berlin Road

Very likely to recommend, more involvement and customization than other builders we know of. We LOVE our home!

We are pleased with the result of our home and the quality. I have suggested them to a few close friends who are looking around.

We are having a lot of challenges trying to get pricing on simple items such a hood for the kitchen. There is one person that is responsible for getting pricing and when she travels to India everything is on hold until she gets back. While we did some customs upgrades, everything we have done has been done before. Therefore, we believe pricing should have been readily available.
Also the included options are very low grade. For example, the counter top included option is laminate not granite, the included flooring options are sheet vinyl.

The professionalism of the employees and the quality of construction would make me want to recommend Schaefer Homes to a friend.

Customer Suggestion

Customer Suggestion - no

Lead Source

Lead Source - google search

Expertise

Expertise - The team at Schaeffer is on top of the whole process. Everyone we worked with was professional and made sure to explain everything they were doing for our home. There was never a moment I felt like the house was not being managed correctly.

Schedule

Schedule - Everything pretty much aligned with how they envisioned it.

Budget

Budget - They made sure to be mindful of our budget and are always willing to work with you on anything you want to add.

Construction Quality

Construction Quality - After living in our home for a few days now, I can definitely feel the difference in the high quality materials that Schaeffer uses. Marcello our project manager made sure everything was to his and the company's expectation.

Project Manager Professionalism

Project Manager Professionalism - I have mentioned him all over this review and I still feel like its not enough but Marcello was pretty much family during this whole process.

Communication

Communication - Never did we feel out of the loop during the whole process.

I made the right decision to choose Schaffer Family Homes to construct my new home. The team involved that oversaw my project was amazing. Excellent communication, responsiveness, and thoroughness. The workmanship of my new home is very well done. I couldn’t be happier!

I would definitely recommend Schaeffer Family Homes for their expertise in making our home a very beautiful one. They did a very good job completing the home in the least amount of time expected.

Sales Attentiveness

Sales Attentiveness - Ashley was very knowledgeable and accommodating and very detailed throughout the building process

Understand Building Process

Understand Building Process - They keep us up to date with the developments and what is going on with our construction

Professional & Organized

Professional & Organized - Schaeffer itself is organized. They even have timetables and schedules for each client

Salesperson Accessibility

Salesperson Accessibility - She is always easy to reach thru email. Very understanding and super nice

Salesperson Professionalism

Salesperson Professionalism - She was very professional and knowledgeable with details

Design Center & Selections

Design Center & Selections - They offer a lot of great selections with reasonable prices. They also give inputs and suggestions to help you decide

Lead Source

Lead Source - Website

Lead Source

Lead Source - I saw them one day when I was on the internet.

So i’m love with our new home. It came out even better than we imagined!

I was overall pleased with the process of building a home. After one year of living here, it seems that we made the right choice. Thank you.

Sales Attentiveness

Sales Attentiveness - Ashley is a terrific representative, professional, knowledgeable and courteous.

Understand Building Process

Understand Building Process - Plenty of literature is provided to outline the process

Lead Source

Lead Source - Internet search after investigating modular homes and some other local builders

Additional Comments

Additional Comments - Schaeffer's land specialist is a pro

Recognized Excellence

Recognized Excellence - Ashley, Josh and Gail are all very good at their jobs.

Very much so. We vetted Schaeffer homes and compared them with other local builders. Schaeffer puts quality and customer service above all the rest. Schaeffer brings a very human element to a purchase so large. They consistently put themselves in the position of the customer. Lovely home builder to work with. No regrets whatsoever.

Lead Source

Lead Source - Internet and current projects in the area

Additional Comments

Additional Comments - So far so good. Land acquisition specialist Josh Adams has maintained a clear line of communication throughout the land purchase and Ashley Fortunato provides thoughtful guidance in the design center. No complaints at all.

Value

Value - In today's market, I guess I received a fair value for my money.

Areas Of Satisfaction

Areas Of Satisfaction - Schaeffer Family Homes met all my expectations. They fell behind on some, but it would be nitpicking. For the most part, they followed through.

Additional Comments

Additional Comments - Overall, I think Schaeffer Family Homes is a great company. Depending on what someone is looking for, I would recommend them, depending on who is asking. For the most part, I think they did a good job.

Our building manager didn't manage much of what happened in our home. Our second floor hallway bathroom is off-level. The floor dips as you approach the vanity and my daughter stumbles every time she walks near that area. We also requested under-cabinet lighting to be installed during our selection meetings with the design team. We were recommended to just install prewiring and once moved in can easily install the lighting ourselves. This is not the case- an electrician quoted us an additional $1500 on top of what we already paid for this to be done.

Additional Comments

Additional Comments - The process has been seamless thus far, all questions answered in a timely fashion always accessible via email, phone and text.

Recognized Excellence

Recognized Excellence - Eric and Mark. They both were great!

Additional Comments

Additional Comments - Would love to hire Schaeffer to finish my basement.

Customer Suggestion

Customer Suggestion - No. I am happy with our process those far.

I'm unsure right now because construction hasn't begun.

Lead Source

Lead Source - They are in the area where we are, and we did a home internet search of builders, and they came up as a builder.

Additional Comments

Additional Comments - Primarily, it has been positive. There have been hiccups, and they were resolved. We have not broken ground yet, but so far, the process has been good.

VERY GOOD staff, assistance , With all explanation s , highly recommend, .

Lead Source

Lead Source - Someone from Virtua health

Additional Comments

Additional Comments - VERY PROFESSIONAL and helpful, friendly staff, admire their experience , patience and recommendations in all the planning,.

The quality of their work is TOP notch, but even better, they have a great staff. I am thoroughly impressed with their staff, the quality of their work, and their attention to detail.

Lead Source

Lead Source - Redfin