Still haven’t fix minor problem

There work was perfect. We would highly recommend Roni and Nick.

They did a great job, and Kia and partner, we’re very considerate and professional, walk in shower is beautiful! Love it!

It was time for my wife and I to start thinking of the future, even though we are still very active we knew that day could come that getting in and out of a tub could be challenging. We had a walk-in shower installed. It is beautiful and very high quality with all the amenities you could ever want.

The original installation had a couple minor issues that needed to be addressed (poor patching job on ceiling and a loose shelf) It has taken multiple calls, missed appointments and not having correct parts and still not fully resolved over a month later.

Yet to be determined pending the outcome of the problem.

I extremely happy with the professionals who installed my shower, as well as the project manager who coordinated. I am NOT happy with my sales person, Francisco, who lied to me about a feature that, frankly, was something I wanted more than anything in this shower update. He told me that I should buy my own (handheld shower wand) and that they would install, they do it all the time. I clarified if there was anything specific I needed to buy and he said no. Turns out, they don’t do it all the time, and in order to install the one I bought, they would have to do a bunch of extra cutting in the ceiling. In the end, they couldn’t install it and they didn’t have one with them so now I don’t have this feature that I really wanted. Even though I am very happy with the work, this is actually a significant source of dissatisfaction that I cannot overlook.

Very professional , friendly, knowledgeable, great quality

They didn’t follow the plan that was decided, to make the wall completely straight with the shower. They also put the cheapest fittings in the heads of the showers that you could even possibly find. The ones I had in there I paid a lot of money for and was top of the line But they don’t match this shower so I can’t use it. Not very happy with how this turned out.

The quality of work and resulting beautiful shower
justifies the expense for us. We are well satisfied after contracting with Pacific Bath Company for our shower renovation.

People on the team for every step of the process were helpful and knowledgeable. We were impressed at the ease of getting the project scheduled and completed, and the result was a high quality shower. Only thing keeping the rating from a 10 is the cost, but we believe it will be worth it over the long haul.

Did a nice job, but don't make final payment until all issues are resolved. If you do, apparently you'll never hear from Pacific Bath again.

Pacific Bath rocks! We originally brought them in to assess replacing an existing shower stall with the Kohler Luxstone shower system. This shower system is wonderful - marble look and feel, without the huge cost. After assessing our original shower location, I threw out a wild idea of removing the existing but seldom-used bathtub instead, leaving room for a much larger shower system with three heads, including a rain shower. The assessor loved the plan and helped us design a great system on the fly. This helped us address multiple issues - an old/worn bathtub that needed replacement, a much larger couple-friendly shower system, and new room for much needed cabinet space in the old shower location. The installers were able to schedule us in about a month, and the installation only took two days plus a short walk-through/demo on the third day. All of the work was immaculate, and the installers were polite and friendly. Two months after the installation - we love every single shower we take. Highly recommended!

Excellent overall experience and quality. Have already recommended to my neighbor who intend to get a walk-in shower at some point though they have other things lined up first.

Additional Comments

Additional Comments - I was very pleased with all of the individuals that I came into contact with both personally or just over the phone. All professional and very nice. We're enjoying our new shower!

In-Home Sales

In-Home Sales - Your technicians were amazing! They did a beautiful job and clean up.

Install Team

Install Team - Loved your team they were both courteous and professional.

Awesome experience from first contact to the excellent condition of the shower to the clean work srea

It is to expensive

Install Team

Install Team - I was very impressed for their professionalism and knowledge

The team was easy to work with, and the shower is installed to perfection. It's the best reason to get out of bed every morning!

Very happy with the look of the new shower

I am very impressed with the entire process of replacing my old fiberglass tub/shower surround with a new Koehler walk-in shower system. The salesman was super informative and provided a detailed description of their product, as well as outlining each step of the installation. The installer (Warren) showed up on time and performed the demolition and rough-in in 4 hours. They had acquired the necessary permits and provided me the necessary contact information for rough-in and final inspections. The installers returned after the rough-in inspection and completed the project in another 4 hours! I am totally satisfied with the quality and speed this project took. The two man crew (plus the plumber) were professional, courteous, careful of surroundings, and made sure I was informed of each step as it progressed . The entire process was seamless. It is just as I had hoped for a finished product. My family loves it!

I had a great experience with Pacific Bath. The install crew was wonderful. They were professional and polite. I would definitely recommend them.

I'm very pleased with the work they did. They were very professional and polite.

I have told others and shared photos of it on social media

See below comment on pricing of materials.