I found the installers to be very helpful and pleasant. At one point when cleaning up they threw my entry mat outside where it got dirty and rained on and created a big mess. In spite of this minor inconvenience, I found James and Jeremiah to be helpful and knowledgable and I appreciate their work.

Great communication and flawless installation.

Really appreciate the upgraded quality of the Kohler shower now as opposed to our first shower. We like them both but appreciate the newer version.

Pacific Bath personnel were very courteous and very willing to make sure we got what we wanted. We were also able to stop by their show room and see the tub in person, which really helped.”

Very professional from start to finish. Everyone we came in contact with was knowledgeable and pleasant!

I liked the quality of the materials.

The crew was friendly and wanted to make sure my house was protected during the construction which was great.Here is the but though, I showed the installer examples of what I was wanting and expecting of the silicone sealing and it was the complete opposite. There was and still is silicone everywhere. I had to sand off all silicone from the ceiling and repaint all the brand new paint and now I don't have the straight lines it would have had if not for the overuse of silicone and proper applying. Having a crew with great customer service and great features of the product installed doesn't help a person over look a bad install. I probably won't recommend to anyone unfortunately.

In-Home Sales

In-Home Sales - Sales man was knowledgeable and friendly but he only sold me on the product "HE" wanted to sell. The only option he gave me was the stone but didn't go over what options for shower door or shower heads etc etc. He basically said I'm going to install this and that. Then if I didn't sign right then and there I wouldn't have got the discount. Forcing a sale and unfortunately I fell for it.

Expert installation of quality product

The entire experience from beginning to end was excellent from the first phone call, to the representative that came and the fabulous crew that installed my beautiful shower. I have already recommended your company to a friend and upon seeing my beautiful shower and hearing my recommendation she was going to your show room. I will continue to recommend your company to anyone wanting to have a beautifully remodel bathroom.

Be more accurate with time to complete work needed

Please see my other responses, but in short, the presentation is centered around Pacific Bath's talking points and glossing over minute details.

Quality showers installed by knowledgeable professionals

We like the look of the finished shower and the quality of the materials.

The installers were exemplary. They described the process as they went along and asked for our input when needed. They were neat and cleaned up after themselves. Furthermore, they were kind, friendly, and made the entire process worry free and, actually, enjoyable. We would have them back any day! Also, the quality of the materials used is excellent and guaranteed.

We chose the calacatta crema option for our shower. When the salesperson brought samples we took the sample in to our bathroom and looked at it under our lighting and we liked it. After the install, our shower looks pink and purple, the only help we got was advice to get brighter lighting. We aren't pleased with the product or how it turned out.

Installation unexceptable asked for an inspector to come out no response 20K down the drain

Outstanding work

My shower is perfect.

Other than a delay caused by miscommunication of the end product design and installation measurements by the in-home sales person (which was resolved without incident) which caused and unwanted delay we will recommend Pacific Bath to our friends and acquaintances.

The quality of the product is high, and they did it in the time they said it would take.

Quality of work seems great and the install team was wonderful but I’m having a door handle issue and so far they have not gotten back to me though they said they would by now. Final grade really yet to be determined

Cost was high, but done in two days with good quality

Not enough information. Are we goid to go? Asked for discount for taking longer than expected. Leaving us without a shower over weekend. After snow, no one called or showed. No idea when or how my payments are due.

Excellent customer service.

We live in a "spec" house, it was not custom built to anyone's specific needs. The new shower stall exceeds building construction in new houses. A few friends have taken a good long look at your excellent work. Fifty per cent of the residents of the 150 houses in this neighborhood are owned and lived in by retired persons. They have listened and watched.
A second thought is the safety of washing lower legs: I can put a foot on the bench and hold on to the safety bars as well as the hand held shower head.