I 100% would recommend their company.

Services 1st Restoration was referred to me by my broker and I can understand why. They are a very professional organization and got things done in a timely manner. They always kept me in the loop as to what they were going to do. When I contacted them they were always ready to spend a moment with me to explain what was going on and what I could expect. And, my call was always returned in a timely manner if the appropriate person for me with speak with was unavailable. Finally, in my case they had to work on a tenant occupied dwelling. They were always very sensitive to the concerns of my tenant and always worked with them and their schedule. Thank you Service 1st. Restoration

I was extremely impressed with every phase of work the service first handled for my water damage kitchen project. Everything was handled to the best ability of time and supplies. Workmanship was excellent. Communication could not have been better. Thank you Servicefirst for your hard work.

Much better experience than Flood Pro. I was very happy with the follow up and quick response from Service First. I will definitely be letting friends know about Service First.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the overall experience.

Recognized Excellence

Recognized Excellence - I would like to recognize the owner and the service tech at Servicefirst Restoration for their exceptional service. The whole team was great.

Areas For Improvement

Areas For Improvement - None!

Areas Of Satisfaction

Areas Of Satisfaction - I appreciated their careful attention to detail and protection of my property.

Customer Suggestion

Customer Suggestion - No - I was satisfied!

Recognized Excellence

Recognized Excellence - Robert took personal responsibility for making sure the job was done thoroughly and correctly. He was also always available to explain or respond when I had concerns. He was wonderful!!

Areas Of Satisfaction

Areas Of Satisfaction - They were on time and did what they said they were going to do. They finished on time as well.

Recognized Excellence

Recognized Excellence - Rick did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - All the damage was throughly explained to me and the restoration work was taken care of perfectly.

They were all professional and informative. The Servicefirst staff and crew made the experience which was a challenge for us much easier. We did not understand the scope of the problem at first, but they explained it all and made it a much easier process for us.

Recognized Excellence

Recognized Excellence - I would like to recognize Christian and the crew that came to our house for their exceptional service.

Review

Review - They were all professional and informative. The Servicefirst staff and crew made the experience which was a challenge for us much easier. We did not understand the scope of the problem at first, but they explained it all and made it a much easier process for us.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the coordination between everyone involved. I really liked their service.

Recognized Excellence

Recognized Excellence - Christian and Robert were great.

Areas Of Satisfaction

Areas Of Satisfaction - Their concern for our issues and the speed on which they handled the problem.

Recognized Excellence

Recognized Excellence - The entire team

During a extremely stressful time, Servicefirst provided us with everything that we needed and walked us thru all aspects of clean-up, and reconstruction. They put our lives and home back in order. Thank you all

Problem Resolution

Problem Resolution - We did not have any problems.

Areas Of Satisfaction

Areas Of Satisfaction - Overall professionalism

Areas Of Satisfaction

Areas Of Satisfaction - They were always available and quickly returned calls.

Recognized Excellence

Recognized Excellence - The whole team did a great job. We had a difficult tenant and they helped navigate us through that process.

Christian, from Service First, met with me on very short notice to walk through my elderly mother's home that had extensive water damage. He was personable, knowledgeable and professional in every way. My mother's home is two hours away from me and I needed someone I could trust that would take care of her needs and complete the job quickly. Service First came through on both. I would recommend Service First to anyone wanting quality work from people who care.

Areas For Improvement

Areas For Improvement - Service First did not fall short in any area.

Areas Of Satisfaction

Areas Of Satisfaction - Service First was very accommodating to initially meet me on a day and time that was most convenient for me with my bus schedule.

Recognized Excellence

Recognized Excellence - Christian kept excellent communication with me as the scope and progress of their work.

Review

Review - Christian, from Service First, met with me on very short notice to walk through my elderly mother's home that had extensive water damage. He was personable, knowledgeable and professional in every way. My mother's home is two hours away from me and I needed someone I could trust that would take care of her needs and complete the job quickly. Service First came through on both. I would recommend Service First to anyone wanting quality work from people who care.

Areas Of Satisfaction

Areas Of Satisfaction - I was very pleased with their responsiveness. Any time I called with questions. or a list of times to have them look at, they would handle them promptly and that was a huge relief for me.

Recognized Excellence

Recognized Excellence - Corey was the first guy who came in the emergency mode and did an exceptional job, he was very patient, competent and handled all my questions and beyond. I also really liked one of the managers Rick, who also did a great job.

Improvement Suggestion(s)

Improvement Suggestion(s) - Whatever issues, questions or concerns I had during the process they were really good at resolving those and I think that they are really good at what they do.

Areas Of Satisfaction

Areas Of Satisfaction - Customer service and quality of work.

Recognized Excellence

Recognized Excellence - Corey, Christian, and Rick.

I can recommend Servicefirst Restoration to all. They were very helpful, courteous and capable. Did a very good thorough job. Phone calls were answered in person or promptly returned. Tilly A.

Areas Of Satisfaction

Areas Of Satisfaction - Phone calls were answered in person, or promptly returned. Very helpful in all areas.

Recognized Excellence

Recognized Excellence - Chris, Rick, Alonso. Have forgotten the other names, but every man was very competent and polite .

Review

Review - I can recommend Servicefirst Restoration to all. They were very helpful, courteous and capable. Did a very good thorough job. Phone calls were answered in person or promptly returned. Tilly A.

Areas Of Satisfaction

Areas Of Satisfaction - Quick response....Cory was our service person, he was excellent!!

Areas Of Satisfaction

Areas Of Satisfaction - They took care of the job quickly. They were out of here in three days. It was not a bad experience. It wasn't bad at all. They did a good job.

Recognized Excellence

Recognized Excellence - The salesperson was exceptional. He was very prompt, polite, and reasonable with his pricing. The plumber was also very good.

Recognized Excellence

Recognized Excellence - All your staff members.

Recognized Excellence

Recognized Excellence - Alonso and Bill and Christian.

Additional Comments

Additional Comments - We were satisfied with the ultimate outcome.

Areas Of Satisfaction

Areas Of Satisfaction - I was happy with the whole thing given the project was a first time experience for me. Servicefirst Restoration did a good job and we are happy with their work.

Recognized Excellence

Recognized Excellence - The employee who I talked with the most and handled the project overall did a good job.

Servicefirst Restoration was great to work with and one of the best contractors we've ever used. They were courteous, understanding, and willing to explain the process and the way that everything works, and I would highly recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - The communication and the explanation of the whole process was great. They were great the whole way through. The best experience I've had with a contractor.

Recognized Excellence

Recognized Excellence - Christian and Alonzo were both great.

Review

Review - Servicefirst Restoration was great to work with and one of the best contractors we've ever used. They were courteous, understanding, and willing to explain the process and the way that everything works, and I would highly recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - Kind, courteous, empathetic to a very stressful situation

Recognized Excellence

Recognized Excellence - Entire staff.... thank you.

Recognized Excellence

Recognized Excellence - Chris and the first two individuals who moved the furniture into the pod.

Areas Of Satisfaction

Areas Of Satisfaction - They provide a very professional service.

Team Dressed/Groomed Appropriately

Team Dressed/Groomed Appropriately - The personnel were definitely dressed appropriately at all times.

Likely To Recommend

Likely To Recommend - I would absolutely recommend Servicefirst Restoration to a friend.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the work, that they were done on time, and their professionalism.

Recognized Excellence

Recognized Excellence - I'd like to recognize Orlando and Christian for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - The completion of the job in a quick and courteous manner.

I think Servicefirst Restoration are a very professional and honest company. I feel more than secure working with Servicefirst Restoration and would definitely recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of workmanship and the professionalism of the company has been great.

Recognized Excellence

Recognized Excellence - Rick, from the mold remediation team was great.

Review

Review - I think Servicefirst Restoration are a very professional and honest company. I feel more than secure working with Servicefirst Restoration and would definitely recommend them.

Recognized Excellence

Recognized Excellence - Everyone from Servicefirst Restoration did a good job. Specifically, I would like to recognize the man who first spoke to us about everything that needed to be done. He was very sensitive to our situation and I thought he worked really hard to make us as comfortable as possible. He explained everything as well as he could.

Between the excellent service, timely installation, and professional manner, it was a job well done. I will call them if I need them for anything that needs addressing in the future.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the time it took to do the job

Review

Review - Between the excellent service, timely installation, and professional manner, it was a job well done. I will call them if I need them for anything that needs addressing in the future.

Areas Of Satisfaction

Areas Of Satisfaction - I like the professionalism, courtesy, and overall quality of work.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their timeliness.

Areas Of Satisfaction

Areas Of Satisfaction - They kept in touch with me so that I knew what was going on.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their professionalism and fast work

Areas Of Satisfaction

Areas Of Satisfaction - Their customer service is excellent.

Additional Comments

Additional Comments - I would recommend them to anyone, they did an excellent job.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied because they redid everything the way they were supposed to and now everything is all back to normal.

Additional Comments

Additional Comments - Anything that needed follow up was taken care of. I was really impressed with the quality of their service. They were here when they said they would be and they took every chore in turn and did it as it was supposed to be done.

Additional Comments

Additional Comments - They did an awesome job! I have no complaints.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their timely response, follow-through, follow-up, and the quality of their work. Everything was outstanding.

Recognized Excellence

Recognized Excellence - They all did a great job, especially the project manager.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the work they did but I was also very pleased with the way they worked with the insurance company.

Areas For Improvement

Areas For Improvement - It was my first time having this kind of job done and everything was just fantastic.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the craftsmanship of the work they did - it came out better than it started with.

Additional Comments

Additional Comments - Starting with the first day of the pipe break, I appreciated the communication, targeting the visits, letting me know what to expect, and following through

Recognized Excellence

Recognized Excellence - All people we worked with were very good; Christian, Alonso, and Bill all were fantastic.

Areas Of Satisfaction

Areas Of Satisfaction - They came, they cared, they observed what needed to be done. And immediately started to help us with our disaster.