While the employees were fantastic, the back office messed up scheduling and my file. They delayed my dry out and sent three separate crews to do three separate initial evaluations. I found this to be a monumental waste of time and resources.

They took three years to finish my house and they provided multiple misinformation and timelines throughout the process. They missed every timeline and deadline as contractors.For the fire cleanup and restoration aspect they were very good.

I was very pleased with the work done to reconstruct my porch . ServiceMaster JTS and their project director Brett Beck were always accessible when I had questions and I was confident in the build quality of my repairs the Serv iceMaster JTS provided. I would highly recommend them and would use them again.

ServiceMaster was right on the spot after the fire and took care of my personal property the best they could.

Work was done but pricing was so excessive for things that I would not recommend at all.

I have only high praise for the ServiceMaster employees. After the hot water heater malfunctioned & flooded my basement, they worked hard to dry my home out. All of them are kind, courteous, understanding, dedicated professionals. They were able to cut my stress level at least in half with their positive, sensitive attitudes. My heartfelt thanks to a wonderful group.

People didn’t show up when they were supposed too. I had to oversee the job to make sure things were done correctly. Multiple problems still on going.

I'm just really happy the job is done, and I'm back in my home.

5 1/2 months to do a 2 week job. The employees had no guidance and it was like nobody in the company talked to anyone else. The workers were more worried about going home early than they were about doing a good job. My ceiling will look like crap for the rest of my life, long after Service Master was paid and gone. The company vehicles are in rough shape and they left oil stains all over the driveway. If they don't get some new management, they're done. There's more, but you get the idea. I'm still pretty upset about this whole fiasco I would not consider using Service Master again.

I would not refer anyone to them nor would I use them again.

They were very professional to work with and I am happy with the results.

Highly disappointed in this company. Poor communication, unqualified staff, and unable to complete the mitigation work in a timely fashion. They caused damaged to our carpets, trim, left a mess everywhere that we had to clean up. They did not cover or tarp of any rooms or furniture resulting in the entire house being covered in drywall and flooring dust. They had our house tore up for over a week and could not dry things out and complete the mitigation. We had to fire them and hire a second mitigation company to come out and complete the work. The new company was much more professional, clean, and qualified. They completed the work in a couple of days and cleaned up after themselves. ServiceMaster could not complete the work they were hired for yet felt obliged to bill us for a completed job. Overall, it was a nightmare and I certainly would not recommend them to anyone.

Servicemaster was awesome! The crew that showed up was always courteous and professional. Eric always made sure things were done in a timely manner and answered all of my questions. I would highly recommend them to anyone and everyone!

They were very professional and very courteous, and they did a really great job.

They were very profession and the quality of work was excellent. They were prompt and nice personal guys. I had a nice experience.

My house suffered from a broken pipe in the kitchen. Service master came in and said that my renters had to pack up and move out of the house. My insurance does not provide for this, so improper information was given to my renters. When the adjuster arrived to inspect what service master had told him, there were areas of the house that where not included in the estimate that should have been. Service Master removed the kitchen sink and garbage disposal and took both of them for disposal, Water had not gotten up to them.

I was never so disappointed in a service than I was with this experience with ServiceMaster. I will never recommend the group from Longview to anyone. So very upsetting with their work. They broke my water pipe off and I was without water in my total house for 3 days before they got a licensed plumber to fix their mistake.

I am thoroughly satisfied with the work that ServiceMaster by JTS did.

Process Explanation

Process Explanation - ServiceMaster did not really say much about what they were going to do in my home.

Everyone was great to work with at Servicemaster out of Longview, WA. I would use them in a second if I need their service again.

I was very happy with how knowledgeable, professional and courteous they were. I would definitely recommend them.

Because the work was paid for by insurance, I was not the client and do not like being bombarded with surveys

It was our first home fire experience. They were great.

Randy and the crew were very professional and worked with us to resolve the problem. Thanks to Randy's expertise we achieved a desirable outcome.

The staff was very prompt and courteous. They were very helpful explaining the process and getting it taken care of as quickly as possible.

The first crew that arrived before the insurance adjuster began to rip up our damaged floor and destroyed a few sections of floor board that were supposed to remain for replacement by the contractor. This was never compensated. The crew was supposed to remove their equipment on the day that landed on Memorial Day but elected to take the day off. When they returned, they brought a paper for us to sign that said WE elected for them to not come out on Memorial Day. Needless to say we did not sign this. Crew was always late, consistently 2-3 hours (at least) past the time they said they'd arrive.

They were amazing. They were very caring, empathetic, and helpful. They were just very kind people.