Customer feedback report for

ServPro of Citrus Heights/Roseville/Carmichael

13 Reviews

Overview
Reviews

About surveys

GuildQuality surveys

This page contains customer feedback collected by GuildQuality using impartial third party surveys. Learn more

Customer satisfaction

Of 58 customers surveyed, 15 responded

Quality Of Materials

I am satisfied with the quality of materials used.

100%

Quality Of Workmanship

I am satisfied with the quality of the workmanship.

100%

Employees Professionalism

The employees of ServPro of Citrus Heights/Roseville/Carmichael are professional and courteous.

87%

Cooperative And Responsive

ServPro of Citrus Heights/Roseville/Carmichael was cooperative and responsive to my needs.

87%

Likely To Recommend

I am likely to recommend ServPro of Citrus Heights/Roseville/Carmichael to a friend.

87%

Schedule

ServPro of Citrus Heights/Roseville/Carmichael adhered to our agreed upon schedule.

86%

Process Explanation

ServPro of Citrus Heights/Roseville/Carmichael thoroughly explained the process before beginning work in my home.

80%

Of 58 customers surveyed, 15 responded What does this data mean?

Reviews 13

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5 Star
4 Star
3 Star
2 Star
1 Star

Of 15 respondents, 13 left a review.

4.5

11 of 12 would recommend

No rating

How are reviews verified?

Recent reviews

Review in Roseville, CA

Verified

This review has been verified as part of GuildQuality's survey process.

· Roseville, CA · Nov 02 2015

Area Of Satisfaction

Area Of Satisfaction - Allstate was quick, responsive and easy to work with. Monique Becker, our contents adjuster was superb. Despite our loss, the claims adjusting process was a very pleasant experience. ServPro was terrific. They did a great job cleaning our home! I highly recommend the Citrus Height franchise. They really strive to please their customers.

Peter D.

Verified

This review has been verified as part of GuildQuality's survey process.

· Davis, CA · Oct 08 2015

The worst repair job we have ever had. I would never recommend this company to anybody, ever. They need to come back and correct their mistakes. They promised us that they would restore our kitchen to its original condition, but the work they did isn't anything like the original work. Throughly disgusted.

Judy M.

Verified

This review has been verified as part of GuildQuality's survey process.

· Carmichael, CA · Aug 03 2015

Additional comments

Area Of Satisfaction

Area Of Satisfaction - most satisfied with contractor and his workers

Additional Comments

Additional Comments - would tell anyone what a good job they did

Charmaine A.

Verified

This review has been verified as part of GuildQuality's survey process.

· Fair Oaks, CA · Jul 14 2015

Additional comments

Additional Comments

Additional Comments - I loved working with Nathan and Phyllis and the rest of the crew. This whole experience of dealing with a fire is a nightmare, but your company has been a bright spot in the process.

Jane M.

Verified

This review has been verified as part of GuildQuality's survey process.

· Placerville, CA · Jul 02 2018

Angela M.

Verified

This review has been verified as part of GuildQuality's survey process.

· Rocklin, CA · Feb 04 2018

Sheryl M.

Verified

This review has been verified as part of GuildQuality's survey process.

· Folsom, CA · Aug 10 2017

C.O.(.

Verified

This review has been verified as part of GuildQuality's survey process.

· Roseville, CA · Jun 13 2017

Kandappar R.

Verified

This review has been verified as part of GuildQuality's survey process.

· Folsom, CA · Apr 14 2017

Margaret S.

Verified

This review has been verified as part of GuildQuality's survey process.

· Antelope, CA · Apr 13 2017

Renee S.

Verified

This review has been verified as part of GuildQuality's survey process.

· Sacramento, CA · Sep 15 2016

Camille M.

Verified

This review has been verified as part of GuildQuality's survey process.

· Davis, CA · Jun 07 2015

Susan T.

Verified

This review has been verified as part of GuildQuality's survey process.

· Roseville, CA · May 15 2015

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Customer feedback report

The feedback presented on this page was collected by GuildQuality from Verified customers of ServPro of Citrus Heights/Roseville/Carmichael using our impartial third party survey process. To learn more about GuildQuality and our survey process visit www.guildquality.com

ServPro of Citrus Heights/Roseville/Carmichael

701 Del Paso Rd.,
Sacramento, CA www.servprocitrusheightsrosevilleandcarmichael.com (916) 966-2601

GuildQuality surveys

GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.

Public reviews

When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.

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Customer satisfaction

Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ServPro of Citrus Heights/Roseville/Carmichael as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.

A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.

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Contact

Have any questions? Feel free to contact us. We will be happy to hear from you!

support@guildquality.com

(888) 355-9223

ServPro of Citrus Heights/Roseville/Carmichael

About surveys

GuildQuality surveys

Customer satisfaction

Reviews 13

Recent reviews

GuildQuality

ServPro of Citrus Heights/Roseville/Carmichael

Welcome to our
community of quality

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ServPro of Citrus Heights/Roseville/Carmichael

About surveys

GuildQuality surveys

Customer satisfaction

Reviews 13

Recent reviews

Review in Roseville, CA

Area Of Satisfaction

Peter D.

Judy M.

Additional comments

Area Of Satisfaction

Additional Comments

Charmaine A.

Additional comments

Additional Comments

Jane M.

Angela M.

Sheryl M.

C.O.(.

Kandappar R.

Margaret S.

Renee S.

Camille M.

Susan T.

GuildQuality

ServPro of Citrus Heights/Roseville/Carmichael

GuildQuality surveys

Public reviews

Contact

Customer satisfaction

Contact

Welcome to our community of quality

Get started

Pricing

Welcome to our
community of quality