ServPro of Madison/Goodlettsville
Customer feedback report for

ServPro of Madison/Goodlettsville

15 Reviews
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About this company

ServPro of Madison/Goodlettsville

Types of work

Water damage & mold remediation 30
Fire damage restoration 4

Contact info

813 Madison Industrial Rd., Madison, TN 37115(615) 868-5324

GuildQuality surveys

This page contains customer feedback collected by GuildQuality using impartial third party surveys. Learn more

Badges

Feedback Milestone
5 Consecutive Great Reviews 2017
Feedback Milestone
5 Consecutive Great Reviews 2016
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Customer satisfaction

Of 72 customers surveyed, 17 responded
Process Explanation
ServPro of Madison/Goodlettsville thoroughly explained the process before beginning work in my home.
94%
Schedule
ServPro of Madison/Goodlettsville adhered to our agreed upon schedule.
87%
Employees Professionalism
The employees of ServPro of Madison/Goodlettsville are professional and courteous.
81%
Likely To Recommend
I am likely to recommend ServPro of Madison/Goodlettsville to a friend.
76%
Of 72 customers surveyed, 17 responded What does this data mean?

Projects 72

  • All Projects
  • ONLY:
  • Reviews
All project locations are approximate

Reviews 15

Of 17 respondents, 15 left a review
4.2
11 of 14 would recommend
10
1
0
2
1
No rating
1
How are reviews verified?

Recent reviews

Verified
This review has been verified as part of GuildQuality's survey process.
· Smyrna, TN ·
Additional comments

Area Of Satisfaction

Area Of Satisfaction - Punctuality and service results

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Verified
This review has been verified as part of GuildQuality's survey process.
· Pegram, TN ·
Additional comments

Area For Improvement

Area For Improvement - They were exceptional with this. They didn't fall short at all.

Area Of Satisfaction

Area Of Satisfaction - I was satisfied with the communication, professionalism, and detailed work.

Additional Comments

Additional Comments - Nikki and Clayton were exceptional.

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Verified
This review has been verified as part of GuildQuality's survey process.
· Hendersonville, TN ·
Additional comments

Area For Improvement

Area For Improvement - None

Area Of Satisfaction

Area Of Satisfaction - The communication part.

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Verified
This review has been verified as part of GuildQuality's survey process.
· Brentwood, TN ·

ServPro took great care of us after the fire. Kevin was EXCELLENT and a great leader to his team; I would highly recommend him.

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Verified
This review has been verified as part of GuildQuality's survey process.
· Nashville, TN ·
Additional comments

Area Of Satisfaction

Area Of Satisfaction - Carpet cleaning

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Verified
This review has been verified as part of GuildQuality's survey process.
· Hermitage, TN ·
Additional comments

Area Of Satisfaction

Area Of Satisfaction - Responding was great ...

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Verified
This review has been verified as part of GuildQuality's survey process.
· HENDERSONVILLE, TN ·
Additional comments

Area For Improvement

Area For Improvement - I felt that my insurance carrier did not care at all. I felt that ServPro cared very much; they went above and beyond to take care of the situation.

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Verified
This review has been verified as part of GuildQuality's survey process.
· HENDERSONVILLE, TN ·
Additional comments

Area For Improvement

Area For Improvement - None

Area Of Satisfaction

Area Of Satisfaction - All

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Verified
This review has been verified as part of GuildQuality's survey process.
· Smyrna, TN ·

So far I told everyone that I have spoken to how they came in and took care of everything.

Additional comments

Area Of Satisfaction

Area Of Satisfaction - The quickness that everything was completed. Everyone has been really, really nice.

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Verified
This review has been verified as part of GuildQuality's survey process.
· Nashville, TN ·

Area Of Satisfaction

Area Of Satisfaction - The 1st day was excellent with regards to their fast response time.

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Verified
This review has been verified as part of GuildQuality's survey process.
· Nashville, TN ·
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Verified
This review has been verified as part of GuildQuality's survey process.
· Hendersonvlle, TN ·
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Verified
This review has been verified as part of GuildQuality's survey process.
· Hendersonville, TN ·
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Verified
This review has been verified as part of GuildQuality's survey process.
· Mount Juliet, TN ·
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Verified
This review has been verified as part of GuildQuality's survey process.
· Brentwood, TN ·
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Customer feedback report

The feedback presented on this page was collected by GuildQuality from Verified customers of ServPro of Madison/Goodlettsville using our impartial third party survey process. To learn more about GuildQuality and our survey process visit www.guildquality.com

ServPro of Madison/Goodlettsville

813 Madison Industrial Rd.,
Madison, TN www.servpromadisongoodlettsville.com (615) 868-5324

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