Customer feedback report for

SERVPRO of Metairie

19 Reviews

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Customer satisfaction

Of 109 customers surveyed, 24 responded

Quality Of Materials

I am satisfied with the quality of materials used.

100%

Employees Professionalism

The employees of SERVPRO of Metairie are professional and courteous.

92%

Cooperative And Responsive

SERVPRO of Metairie was cooperative and responsive to my needs.

92%

Schedule

SERVPRO of Metairie adhered to our agreed upon schedule.

92%

Likely To Recommend

I am likely to recommend SERVPRO of Metairie to a friend.

88%

Process Explanation

SERVPRO of Metairie thoroughly explained the process before beginning work in my home.

83%

Quality Of Workmanship

I am satisfied with the quality of the workmanship.

75%

Of 109 customers surveyed, 24 responded What does this data mean?

Reviews 19

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5 Star
4 Star
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1 Star

Of 24 respondents, 19 left a review.

4.9

18 of 18 would recommend

No rating

How are reviews verified?

Recent reviews

Pattie A.

Verified

This review has been verified as part of GuildQuality's survey process.

· La Place, LA · Oct 06 2017

They did a great and professional job. I recommended them already.

Joan F.

Verified

This review has been verified as part of GuildQuality's survey process.

· Metairie, LA · Jan 09 2016

Staff was most professional with my mom who is suffering from dementia. Answered all her questions as if hearing them for the first time. They went above and beyond to accommodate her.

Tanya M.

Verified

This review has been verified as part of GuildQuality's survey process.

· Des Allemands, LA · Aug 08 2015

The ServPro crew were very considerate and showed concern about our discomfort and inconvenience.

Additional comments

Area For Improvement

Area For Improvement - We are very pleased with the work ServPro did and how Allstate handled our claim.

Review in Gray, LA

Verified

This review has been verified as part of GuildQuality's survey process.

· Gray, LA · Aug 03 2015

Area Of Satisfaction

Area Of Satisfaction - Got my house dry.

Dennis L.

Verified

This review has been verified as part of GuildQuality's survey process.

· New Orleans, LA · Jun 09 2015

OUTSTANDING service!!!

Additional comments

Area Of Satisfaction

Area Of Satisfaction - All of my areas were satisfied.

Anita V.

Verified

This review has been verified as part of GuildQuality's survey process.

· New Orleans, LA · Jun 03 2015

Additional comments

Area Of Satisfaction

Area Of Satisfaction - The cleaning was nice.

Lasean P.

Verified

This review has been verified as part of GuildQuality's survey process.

· Marrero, LA · May 22 2018

Jill S.

Verified

This review has been verified as part of GuildQuality's survey process.

· New Orleans, LA · Apr 27 2018

Denise T.

Verified

This review has been verified as part of GuildQuality's survey process.

· New Orleans, LA · Dec 03 2017

Christopher M.

Verified

This review has been verified as part of GuildQuality's survey process.

· Kenner, LA · May 08 2017

Andrew F.

Verified

This review has been verified as part of GuildQuality's survey process.

· Metairie, LA · Jan 14 2017

Carole O.

Verified

This review has been verified as part of GuildQuality's survey process.

· Metairie, LA · Aug 17 2016

John S.

Verified

This review has been verified as part of GuildQuality's survey process.

· Destrehan, LA · Aug 09 2016

Rosalie S.

Verified

This review has been verified as part of GuildQuality's survey process.

· Marrero, LA · Jul 15 2016

Steven G.

Verified

This review has been verified as part of GuildQuality's survey process.

· Metairie, LA · Oct 27 2015

Mensy P.

Verified

This review has been verified as part of GuildQuality's survey process.

· Gretna, LA · Sep 17 2015

Kendra W.

Verified

This review has been verified as part of GuildQuality's survey process.

· New Orleans, LA · Sep 12 2015

Mandi R.

Verified

This review has been verified as part of GuildQuality's survey process.

· Marrero, LA · Sep 10 2015

Stephanie H.

Verified

This review has been verified as part of GuildQuality's survey process.

· Kenner, LA · Aug 13 2015

Questions for SERVPRO of Metairie?

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GuildQuality

Customer feedback report

The feedback presented on this page was collected by GuildQuality from Verified customers of SERVPRO of Metairie using our impartial third party survey process. To learn more about GuildQuality and our survey process visit www.guildquality.com

SERVPRO of Metairie

933 Industry Road, Suite 101,
Kenner, LA www.servprometairie.com (504) 468-3046

GuildQuality surveys

GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.

Public reviews

When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.

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Have any questions? Feel free to contact us. We will be happy to hear from you!

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Customer satisfaction

Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of SERVPRO of Metairie as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.

A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.

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Have any questions? Feel free to contact us. We will be happy to hear from you!

support@guildquality.com

(888) 355-9223

SERVPRO of Metairie

About surveys

GuildQuality surveys

Customer satisfaction

Reviews 19

Recent reviews

Questions for SERVPRO of Metairie?

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SERVPRO of Metairie

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SERVPRO of Metairie

About surveys

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Customer satisfaction

Reviews 19

Recent reviews

Pattie A.

Joan F.

Tanya M.

Additional comments

Area For Improvement

Review in Gray, LA

Area Of Satisfaction

Dennis L.

Additional comments

Area Of Satisfaction

Anita V.

Additional comments

Area Of Satisfaction

Lasean P.

Jill S.

Denise T.

Christopher M.

Andrew F.

Carole O.

John S.

Rosalie S.

Steven G.

Mensy P.

Kendra W.

Mandi R.

Stephanie H.

Questions for SERVPRO of Metairie?

GuildQuality

SERVPRO of Metairie

GuildQuality surveys

Public reviews

Contact

Customer satisfaction

Contact

Welcome to our community of quality

Get started

Pricing

Welcome to our
community of quality