ServPro of South Charlotte & East Mecklenburg responds quickly and thoroughly with knowledgeable, patient, kind technicians. And a big Thank You to technician Art, who patiently answered all my questions, explained all aspects of the process and thoughtfully deployed mold mitigation services. Art helped reduce much of my anxiety during a very stressful and scary situation with my home.

There were some staffing issues. The guys were late or did not show up at all. When they did arrive they did do a decent job. It was frustrating that they did not stick to the schedule, I sat around waiting for them at times and they never showed up.

I am definitely going to recommend them.

Both of the ServPro technicians were extremely courteous and took their time explaining the process. ServPro was very prompt in responding to my needs and the technicians were punctual and professional - a credit to their employer.

ServePro was professional with me throughout the entire process. Shaun was wonderful, he kept in touch with me when he was coming and leaving my house. ServePro made it a personal sales experience and handled everything. I have nothing but a glowing report for ServePro.

No one wants to experience damage as a result of water leaking everywhere, but ServPro came in and really made this less stressful. I would highly recommend their services and I was highly pleased with the results. A little inconvenient(the worst part), but so appreciated. Very thorough and I never could have done it myself. Great follow-up and double checking every area to make sure nothing overlooked.

very professional

I would recommend SerPro to my friends an family, I used the company last year and I have been satisfied both times.

Great experience from beginning to end.

It's hard to begin to describe how my experience with ServePro could have reasonably been any worse. ServePro attempted to repaired the water damage through cheap and inexpensive manners rather than doing the job the right way. My home experienced a water leak in a tile bathroom. Instead of immediately pulling the tile up to thoroughly dry the subflooring, they attempted to dry the floor with the tile on... for 3 weeks. After one week, they even pulled out all the blowers claiming the floors were dry. They did not show me the moisture readings. Other contractors implored me to recheck the moisture b/c they strongly believed the subflooring was not dry. After haggling with insurance for a week, ServePro finally returned and took another week to dry my flooring. After finally agreeing to pull the tile in my bathroom, ServePro came out to rip the tile up and begin the drying process again, only to rip up the wrong tile in a DIFFERENT bathroom. Yes, that's correct. They ripped up a perfectly good bathroom because of incompetence and mismanagement. This obviously further prolonged the process. In total, a small water leak in my downstairs guest bathroom has take almost 8 weeks and counting to repair. This is largely due to the incompetence of ServePro. I would not under any circumstances recommendation ServePro to anyone or any insurance agency based upon my experience with them.

ServPro of South Charlotte & East Mecklenburg was excellent and everything was done professionally and met my needs.