The feedback presented on this page was collected by GuildQuality from Verified customers of ServPro - San Carlos/Belmont/San Leandro using our impartial third party survey process.To learn more about GuildQuality and our survey process visit www.guildquality.com
ServPro - San Carlos/Belmont/San Leandro
PO Box 422 3494 Depot Road, Hayward, CA 94545, San Carlos, CA (650) 591-4137
GuildQuality surveys
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
Public reviews
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Contact
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ServPro - San Carlos/Belmont/San Leandro as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.
