I’m likely to recommend SD because we received excellent and timely service. Communication was open and friendly and the project stayed on schedule

I love our home but some practices feel intentionally deceptive. Id likely tell them to go to another Smith Douglas neighborhood.

The Smith Douglas people were extremely helpful, courteous, and eminently qualified!

Beautiful houses, nice communities

The whole process was smooth and easy.

Honestly the people we've encountered in our build process and now with the warranty issues (all minor) have been great - friendly and knowledgeable. We see the builder and the sales agent from time to time and they are still friendly with us.

I am very pleased with Smith Douglas at this time. I had an issue with significant damage to my driveway. Smith Douglas addressed my concerns and were able to accommodate me. I am very pleased with the customer service I received from them regarding this issue. Jonathan was fantastic throughout the entire process. He answered all my questions, he always kept me updated on what was going on, and was very professional. Because of this customer service I would consider buying another Smith Douglas Home in the future.

The speed of the build; the quality of the work; the building site manager’s attention to detail (Bentley made a particularly positive impression with his competence and thoroughness).

NO COMMENT

Great People! Michael is amazing!

What I loved the most about my experience was the one-on-one attention I received from the SDH staff. I first visited the Austell home sight in January of 2025. I met Khalilah Harrington and from that day through closing (even beyond!) I felt like I was the center of attention. She kept me informed, updated and in the loop of everything that was going on as my home was being built. She helped me make design decisions and gave her honest opinions about the options I was considering. She was in constant communication with me, the preferred lender, my realtor and the builders. She even would send me videos and pictures as the builders progressed. I honestly don't know if I would have chosen SDH if it were not for Khalilah's professionalism, patience and focus. She definitely is reason my experience was so great!

I am likely to recommend Smith Douglas Homes to a friend because they've met all the needs that I have, very good quality building and the people were nice to work with. There are a few issues around the house, but nothing major.

I appreciated the continuous communication and transparency from this team.

Absolutely, without a doubt !! So far, our experience with
Smith Douglas has been exceptional.

I would recommend but would tell people to be careful on the punch list

Poor workmanship. Have holes on top of kitchen cabinets.
Underside of cabinets not painted. Kitchen Islsnd bottom wood is swollen. Paint if poor quality. Repeatedly ask to have this repaired but went into deaf ears.
GARAGE FLOOR extremely stain with some sort of glue.
Left debris of moldings in garage they did not throw away
Did not do all the paint touch up as per customer and builder inspection
A few doors where hinges are located were not painted

Smith Douglas Homes has good people, and they do a great job.

Chad was one of the construction manager over my property and he was awesome, patient and understanding! 1000/10 Chad!

Mike the salesman is awesome. He was very informative, kind and passionate and eager to help with issues from our lender. I love my home, some minor things, but that's OK. Everything can't be perfect.

All representatives were straightforward and responded promptly. Nice and courteous, and answered all questions. Nothing held back. They were straightforward.

I was impressed with the quality, efficiency, and communication.

I think the best thing that could be done, would be to increase or allow direct communication between the Builder and customer without having to go through a sales agent, especially if a customer requested it, simply because some of us, like myself, have experience in construction, therefore allowing for better communication and understanding whereas having to go through a middleman can cause confusion, delay communication, and things may not be translated and understood the same. Especially important in relation to third-party inspections and time sensitive matters.

The sales team was very knowledgeable, professional and extremely helpful.

We liked the designs and floor plan, which met our needs and expectations. As well as the location and layout of the subdivision. Also, our positive experience with the interactions with personnel and the whole process.

The buying experience went smooth. Great people that work for smith Douglas. Very nice and helpful