The builder had questionable responses to complaints. I haven’t submitted anything to Smith personally.
Kim and Brantly at Country Club Village were amazing to work with.
Wes was good at communicating and keeping everyone updated on the build. His communication helped a lot throughout the process.
My realtor, Rayna, and my superintendent, Jason, were absolutely wonderful to deal with in the whole process.
Joe and Christine were with us every step of the way with updates and photos and calls. They really made this experience stress free and exciting for us!
Professional, courtesy & listen to our needs.
Grant, Jordan & Chad have been really great since day one. Excellent communication, and really helpful pre & post purchase.
Good but needs some work on the construction part needs improvement.
Not just likely. I have told everyone I could in and out of state about our wonderful experience. From start to finish we were filled with so much gratitude for this great group of people. Personally and from our experience 5 stars isn't enough.
Website made it really easy to find a model that was available that I was interested in, and the sales staff were very helpful and accommodating to showing me everything I needed to see, and answer any of my questions. Very smooth process from start to close.
On site personnel were great!
Friendly and knowledgeable. Also answered all questions
SD is offering better construction standards than the other national/regional builders in the area for the most part.
Penny and Chris were great. Absolutely a joy to work with.
Friendly staff, easy buying process.
I am likely to recommend Smith Douglas Homes to a friend because it was a very good experience and I would definitely use them again.
The cheapest materials are used and I closed two months ago and still have contractors at my house fixing things.
Overall, I had a decent experience with Smith Douglas. There were a few issues that have now been taken care of. I love my home, however there were a few minor things I wished could have been done or addressed differently. I would buy another home with this company in the future.
Wes, who sold us the home, is really helpful, caring, understanding, and patient.
Natalia Lanigan, Matt Mullins and Marcus has been the best! We are very happy with the transaction and their professionalism. That is why we are in contract with another home in Morgan Landing. Nothing but 5 Stars across the board. HIGHLY Recommend.
Would highly recommend Smith Douglas Homes to anyone. Awesome folks and they build a quality home!
It could not have went any better from beginning to end
Yes, I would recommend to family/friends and it seem like a good/honest company.
Yes
This was the best new construction purchase I've had.
Lara was great. I have never seen that kind of customer service. She kept us informed all the way and fought in our corner everyday. Because of some previous experience my wife went into this purchase with doubts but she was turned into a believer by Lara.
They were professional, had a good selection of floor plans, and it was a good value.
I've only been in my home 6 weeks, had moved here from out of state, not enough time for fair assessment.
My home buying process was a nightmare wouldn’t recommend to my worse enemy!
The quality of the home was magnificent
Great job! Great people who try to keep everyone happy.
I was able to follow build status by logging into my house portal and seeing when milestones were scheduled and when completed. My construction mgr held meetings periodically to review and discuss the process. The only complaint I have is not with the building process but with the Smith Douglas corporate policy of not allowing any type of customization. It would have been easy to rough-in a utility sink in the garage but that was not even an option. Also I wanted to leave parts of the yard un-sodded in order to put in gardens and landscaping which would also not even be considered.
Most professional, helpful, resolved any concerns I had.
This is my first new home. I didn’t know what to expect. Everything they told me about the house came true. Always there when I needed help.
Thank you for a lovely, affordable home!
I have already recommended someone to Smith Douglas Homes.
From the day I walked into the office everything has been awesome. Kim Shelton walked me through all I needed to do to purchase my home. From paperwork to home maintenance all has been thought of.
The builder gave us a fantastic deal, he accommodated our requests when applicable, we received a great value for our money , home is well built and sound .
Smith Douglas Homes was great. Scottie, the builder, is the best builder I have ever worked with.
We originally said we would never purchase a new construction in a brand new neighborhood, but we are certainly satisfied with our decision to purchase a Smith Douglas home. The quality was a pleasant surprise to us and our home doesn't feel "thrown together". We would not hesitate to recommend Smith Douglas to friends and family.
The only issue I had, I ordered blinds for the property, and they did not put blinds on the door to the patio. I met with an agent, she said she would send a note to Connie Dean and Connie would get back to me; I have not heard from Connie yet, that was a month ago.
Yes,I have already recommended Smith Douglas homes to friends who's looking for a new home.
There is one issue that was not addressed during out walk through and need to submit a warranty claim for, siding as it has a hole in it that was caulked up. There is numerous paint splatters over everything from driveway and front walk step to door, down spots, flooring, etc that I need to see if I can remove it. Garage floor is only a few months old but without expansion joints in, it for weight distribution, it has already crack significantly. Some of the finishes like sink faucets etc have paint on them. There were significant spots on kitchen floor that we have been able to lighten up but still there. I'll stop there. Major items: paint splatter, siding issues, and garage floor cracks.
So as a whole Smith Douglas has some pretty poor standards and practices as a builder which is why I gave the company two stars. The engineering is of poor design despite elevation choices it’s just overall very questionable. The workers they hire treat our newly purchased homes like their own homes and trash the place, make disgusting decisions like urinating in my brand new tub and then your company refuses to change it out saying it’s within the company’s standard. This is extremely unacceptable and disrespectful to a person that just signed a contract for everything new!!! In addition, the response time and overall knowledge is lacking. On numerous occasions I had to tell Smith Douglas how to do their job because I happen to have great people around me that are professionals in the field and had it not been for them and me bringing some of these concerns to light, they would have never addressed them.
Your company limits sharing homeowner privileged information with the home owner even though it is our right. It’s almost as if Smith Douglas is hiding something from the buyer, such as not sharing the blue prints to the home WE purchased. I understand copyright infringement but as the homeowner I have the right to have access to what I’m purchasing and the contract states different from what the agent shares. I have a right to have a copy of my house blueprints and would like to have someone reach out to me on this (not Perri Futo). If I decide to leverage this for personal gain or share this for the purposes of replicating this floor plan then that becomes a legal matter but if I want it to for the purposes or record keeping and knowing exactly what I paid also in case anything possibly happens to my house then it’s my right.
In addition, I believe overall as most new builders the communication from your representatives specifically the area manager and lack of thorough research when a customer is bringing valid concerns to their attention needs to be handled with much more finesse and professionalism. It should not take escalating to resolve. As a buyer, we expect a certain level of customer service in small or large purchases and quite frankly Smith Douglas just does not hold up to my standards so I cannot confidently recommend this company until you address some of the poor practices.
If all of your employees are like Sherry and Stan at the Stiles, then I would recommend all of my family and friends, knowing they were in good hands.
Smith Douglas Homes are an okay company. They need to improve on a lot of things. They are okay. They are not bad, but they still need to improve on having better service and better finishes on the home before putting it on the market. When they put a home on the market, they must pay attention to small details and finishes, like not having rough walls and fine lines, to be consistent. If I have one home that looks perfect, all homes should be that way, not just one. If they just do one home good and the others not, that is not consistent. I want to recommend a company where everything is good. Like for example, if you go for dinner and they give you good service, but then you go back and it's not consistent, it is not consistent there. I don't like it that way. I like to do things right and perfectly. Maybe for other people, it doesn't matter, but I can't rate them a 5 because I am honest. Even though I want to, that would be against my values. If I gave it 4 or 5 stars, that would be dishonest. Maybe other people would give me them 5 stars and get benefits, but I can't be dishonest. I just notified them. There are still things to improve on.
They were pretty knowledgeable and on top of everything when it came to questions. If they didn't have an answer, they were quick to find it and respond.
No response
I would recommend them, but some people that are in certain positions should not be. They don't represent the builder the way he represented himself to us.
The price point and quality of the home were much appreciated.