Trent is amazing! So helpful and responsive when I have questions.
My home has been broken into, I have had strangers enter my home who worked for the property after it's been occupied, a homeless woman deprecated on my lawn yesterday..people have been nice and service has been good but hard to recommend.
The master bathroom only has one sink space. It can be inconvenient. We also need another electrical outlet where the other sink should be.
I will sure recommend Starlight home
Overall good purchasing experience. Good customer service throughout the purchasing process. The building material could have been better quality as it can be easily damaged.
100% would recommend. The builders really care about their homeowners and have their best interest at heart.
It was a easy, and enjoyable experience
Absolutely! I have purchased now 3 houses and this by far was the best experience. Carol was incredible from start to finish and she represents Starlight as a seasoned professional. I gained a friend as well as a salesperson. With her setting the stage, everyone else who followed was just as great but she is my favorite ❤️
Excelentes Casas Muy Bonito todo en Ambiente
1. During the Pre Contracting Period we were pressured to submit Earnest Money prior to having even signed the contract constantly 2-3 times a day..it was ridiculous .
2. The Contract did not clearly outline loan contingencies for Conventional Loans in the case that the home didn't appraise at the selling price. I had to escalate the issue ...my request was for the contract to be amended to ensure this language was clear ; however Starlight refused to amend or come up with a solution . I came up with the solution to get the language approved via email and it stated as follows : Per our conversation, in the contract pertaining to the appraisal verbiage conventional loans have the same verbiage as FHA. and then have the Sales Manager to approve. Starlight did not facilitate this process in fact , they held the contract approval up by a week because they wouldn't clarify.
3. The Agent Brianna was very inexperienced and constantly put the cart before the horse i.e. requesting earnest money before a contract was signed. Sent over a blank contract for me to sign , did very limited follow up when it came to the issues we found during orientation.
4. The Builder tried to turn over the home with a large crack in the back concrete patio . His rationale was that over time it will crack anyway. I had be firm and not move forward with the purchase if they would not fix. I caused me a lot of stress. I explained it is a New Construction ...would you buy a brand new car with a ding in it ???
5. I didn't like that my final walk through was scheduled a hour and same day as my closing ...again another pressure tactic...keep in mind if the items were not repaired as required I was prepared to kill the entire deal.
6. In the contract it clearly states that the buyer can be penalized for holding up any parts of the process by keeping the earnest money, yet there were no penalties for the Builder in holding up the process..and the hold up were due to things within their control.
If I could I would have my whole family in the neighborhood.
This is the first time purchasing a new build , there were details in the building process that I needed assistance with post purchase . The builder rep assigned to my property went above and beyond to make sure all questions was answered and details was taken care of . This made me really feel comfortable in my decision to purchase a new build , I didn’t feel like was left alone to figure it out sort to say !
Most definitely, I will recommend them to a friend.
Attractive incentives for the customer.
Good location and good find.
Mia was very informative, kept in contact and answered all of my questions.
The builder was good, but their preferred loan provider is horrible. -5 stars for them.
I would recommend Starlight homes. They ensure that you are completely satisfied with everything.
The communication was good. They worked well with me when I moved from a different state to my new home.
The staff at this location was professional, informative, and easy to communicate with. The two who worked alongside me the most, Spencer and Gloria, were amazing. I would highly recommend the company to others.
Not a big fan of the 1 sink in the master bathroom or no enclosed toilet
I’ve already recommended Starlight homes to other 1st time homebuyers I know. My experience was so smooth and easy to understand. Everyone was fantastic !
Spencer, the builder assisted me by explaining everything that I need to know about my building and how to maintain it and what to do in case a need arise. He was very Professional, helpful, and kind. I am from the West African and this is my first home with my family.
I have been very pleased with how smooth everything is. They were very knowledgeable. There was a lot of paperwork but everything got finished and done and it was not bad in the end. It was a very good experience. Everyone was very nice and made everything run smoothly.
Good quiality