As far as I know, they did a good job, until they took things to clean. It was difficult to get my things back. I was told someone would contact me, but they never did. After I contacted the company several times, they finally brought back two items, weeks later. I have one item that is still missing. I would recommend contacting other companies for comparison.

I strongly recommend them.

They always showed up when they said they would. They were pleasant and polite.

This unfortunately was not the first experience I have had with water mitigation services but this experience was by far the best one. Stover's made every effort to make sure I was aware of everything they were doing. They were always prompt, courteous and respectful of my home and my time. If I ever need services like this again I will be calling them.

If could zero stars I would. This company
prays on people in times of chaos. After a
house fire the insurance company sent them
out to us, they smile in your face and will
repeatedly tell you "this is on us". Yes they do
clean out your belongings and store them for
you. They will tell you they use special
machines to cleanse belongings to cleanse
the smoke soot from them. They will tell you
that your clothes will be laundered and
delivered to your current housing location.
Cool! Seems like a lot for a company to do
right? Well what they won't tell you is that all
these services will come at hefty expenses.
Those expenses and costs aren't disclosed to
you. In fact I made several phone calls and
even made a trip to their office to figure out
how much the cleaning of clothing and "pack
out" will cost. Not to mention storage is
charged monthly as well. All of this with no
luck in receiving any statement of what will be
billed to insurance. 1.5 months later, at last,
the clothes are ready to be delivered. But
wait, they still smell like fire. Sure they are in
dry cleaning bags but the smoke smell now
follows you to your new temporary home.
Clothing cleaning was billed to us at 9.5k And everything still smells like smoke and has smoke soot.

Very professional came in cleaned up and left his machines for the weekend . Very happy with the work done. Made the best of a bad situation.

Great group of people that really helped in a bad situation!

Allie and Bret are they best! They are great representatives and did everything they could do for my home.

They were very polite and professional!

They were very responsive and quick. They came out here the next day and had everything cleaned up within 2 or 3 days. They are fantastic. I have already recommended them several times.

The rep that came to the house was very professional and thorough in explaining everything, before they performed the work.

Excellent experience during a difficult time. Jordan and Mary and their employees were excellent. Very helpful, went above and beyond to deal with our belongings during a difficult time in our lives.

Our basement flooded when a sewer fitting failed. The mess was overwhelming. I called Stover's and they responded quickly and with a full team. Within a few hours, all water and debris was removed, along with the vinyl base board strip. The floor had been power washed and sanitized, and fans were running full blast to dry everything quickly. Mission accomplished! Our basement was quickly returned to is normal dry state and we never had any odor or musty smell. There was never even a hint of mold or mildew due to Stover's quick action and fans that were gradually removed over a week or so ensuring that everything was dry. Thanks guys for a quality job and you were great to have around. Thanks again.

Our insurance recommended them because they were reputable and that why we went with them.

Everything went smoothly. They were professional, quick to ask and handled the job perfectly. We are very pleased.

We found Stover's ourselves, but our insurance company uses them too so they must be well known.

The team was great. They were able to accommodate my hectic schedule with work and a brother in the ICU.

Well we've had two kitchen fires, and I tell ya what, when they got done it looked like they hadn't done anything. The soot was all over the walls and the woodwork. I was not happy with either company that we hired including Stover. I was not happy with the finished product.

Stover's Restoration did a fantastic job!

They did an awesome job, they were professional, and I was extremely happy with their work.

They did an excellent job. They have excellent employees, and they do top notch work. I saved a lot of money by them being so prompt and doing such a good job.

They did a nice job. They told me what they were going to do and then got it done. I was happy.

Fantastic to work with. They worked around our schedule high quality work. They are detail oriented.

They came out really fast. They were there right away.

They did fine work and on time.

Stover's Restoration was real professional, courteous, they knew what they were doing, they worked all of the time and got the job done. I couldn't have been more satisfied.

They are very timely and completed work promptly and completely. I am very satisfied over all.

They came in and did a very good job. They explained everything to me and took care of it in a very organized and very timely.

Never needed a restoration company before and hopefully won't ever again but if I do I found the best in Stover and there Hutch branch manager Shawn

The staff @ Stover's Restoration were very professional and courteous. I appreciated their explaining everything to me in detail. I would highly recommend their services!

Was very impressed with Stover. From the first phone call to the clean up. Very professional and responsive. The service techs let us know what they were doing along the way - there were no surprises. They took great care to make sure furniture, walls, etc. were protected during the cleanup. They took great care to clean up after their clean up. I would definitely use the again.

Stover's Restoration was very helpful.

We were very pleased with their service. Our problem was over the holidays and they were quick to come in and do what needed to be done.

worst exp ever!!! not only did I have to keep calling them to come back out to do job right they send me letter that I thought was threatning saying insurance was not going to pay them until I sign a form for them. so I did so I would not be bothered by them again. months later they send me a bill for work they never even did. I called the ins and they said the had already paid Alacrity for it so I tell them not only did they get paid for something they did not do but are know trying to collect from me a 2nd time!!!!! pure crooked bullsh*t!!!!then the owner calls me and said he not been paid yet but when he did he will pay me for that work!!! Never happened !!!! Crooked as a 3 dollar bill...!!!!

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied with everyone of them and the overall project. Most wonderful experience.

it good job as very well!

Area Of Satisfaction

Area Of Satisfaction - The technician was very professional, and they responded very quickly when at first we discovered the leak.