They did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - I was very satisfied with he whole experience. They were very professional courteous and efficient.

Lead Source

Lead Source - I found out about Suburban Roofing and siding through a personal reference.

Schedule

Schedule - They came earlier than they said they would.

Punchlist

Punchlist - They are not finished yet. They going to put up a patio cover. So far, it was.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the timeliness of coming out and with the work results.

Lead Source

Lead Source - My sister-in-law and brother had a roof done after Katrina, and they are in my neighborhood.

Additional Comments

Additional Comments - The professionalism from the salesperson to the actual workers/contractors was absolutely great!

Areas For Improvement

Areas For Improvement - There were a few minor things to require a follow up.

Areas Of Satisfaction

Areas Of Satisfaction - I found the overall budget and planning to be most satisfactory.

Lead Source

Lead Source - I heard about Suburban Roofing & Siding by seeing a street sign.

Contractor Knowledge

Contractor Knowledge - 2.75 is my honest rating. There were some questions that I had to call Owens Corning about because they couldn't answer.

Communication

Communication - Marty did. I have not yet received my warranty. I work out of town but when I got home a couple of weeks ago, I should have had that in the mail. I texted Marty immediately and he was going to check on it. It's now been two more weeks and I still haven't. I may have it. I'm not sure. Secretarial oversight.

Quality Of Workmanship

Quality Of Workmanship - I don't have my warranty.

Problem Resolution

Problem Resolution - I want my warranty!

Areas For Improvement

Areas For Improvement - I have to say the warranty. I haven't gotten my warranty.

Areas Of Satisfaction

Areas Of Satisfaction - n/a

Additional Comments

Additional Comments - Mrs. Windham was tired and didn't feel like finishing.