Very happy with the work that Sun Home Improvement did on our home. Siding looks great. Such an improvement. Looks like a new house. Sun was quick to reply to all our calls and E-mails. The work crew was efficient and showed up on time ready to work every day as planned.
They were wonderful and I would recommend them!
They did the work in a timely fashion and the quality was excellent.
I was very satisfied.
Areas Of Satisfaction - The products are good so far, and it was good that they came back and fixed their mistakes.
Areas Of Satisfaction - The installation job and clean-up are very good
Areas Of Satisfaction - The personal touch and contact was great.
Product Selection Process - They did what they said they were going to do and everything matched.
Areas Of Satisfaction - The quality of the crew and how they did the job. You wouldn't even know they were in the house.
Areas Of Satisfaction - I was most satisfied with the representative. He was very professional and businesslike. He was well informed.
Areas Of Satisfaction - They were friendly and professional, Not pushy at all.
Product Selection Process - They were very helpful.
Recognized Excellence - Both the Window and Siding crews did an excellent job.
Recognized Excellence - Everyone did a nice job. Jim was very thorough. He was very good at explaining things. The installers did a very good job as well.
Additional Comments - They did a very nice job. We still have half of the windows in the house that need to be done. So we'll be calling SHI to finish those.
Areas Of Satisfaction - Their employees, their quality and professionalism.
Product Selection Process - I think they explained the options well and gave some recommendations based on their experience and that helped us with our decision.
Areas Of Satisfaction - Jim's responsiveness, dealing with the owner and not just an estimator, that really made the difference.
Recognized Excellence - Jim and our lead crewman, Ryan or Brian, who was very helpful talking with me on a daily basis.
Areas Of Satisfaction - I was most satisfied with Dave, himeself. He was very good with communicating and very professional. He did sick to the schedule. They started earlier than anticipated. The workers were respectful.
Product Selection Process - Dave knew what he was doing, he wasn't just salesperson, he knew the technical aspects of all of the products.
Areas Of Satisfaction - Communication before, during, and immediately following the job. We always have so many questions which need to be answered. The application of the roofing system was performed well. The attention to detail on the "cutting in" (into the brick) of the flashing and subsequent caulking was well done. The double wrapping (with Tyvek) on the chimney box rebuild was not expected.
Additional Comments - Sun Home Improvement and Jim Voepel are worth noting for their straight forward and honest approach to conducting business. The work is very will done and Jim cares about his product. Price is always a major concern and Jim will offer the best price the first time with no need to haggle or stop back. When time is an issue for everyone, this is greatly appreciated.
Areas Of Satisfaction - I was satisfied with the overall process.
Product Selection Process - Jim did a good job of explaining the products he had. He was also good about listening to what I was looking for.
Areas Of Satisfaction - I was very satisfied with the description of what was offered and with Jim's recommendations. Everything he said regarding the time line was right on.
Additional Comments - They were great! We were really satisfied. In fact, we've got another window coming this week.
Areas For Improvement - I don't think that they could have done anything better than they did - I was very satisfied with the job.
Areas Of Satisfaction - Professionalism and quality was great!
Recognized Excellence - The installers in general, they were a pleasure to have around.
Areas Of Satisfaction - I appreciated that it wasn't a hard sell. I also appreciated the job that they did. They did a good job and kept it clean.
Recognized Excellence - They were all very good. From the guys who installed it to who I had to deal with for the ordering.