My SCI sales rep's name was Alex. He was exceptional throughout the entire process of my roof replacement. All matters were handled exactly as he had represented them. I could not have asked, or even anticipated, a smoother transition from a roof with issues to a beautiful roof with many of the necessary upgrades that come standard with Owen's Corning products. Alex always provided quick answers to any questions I had, both before and after the replacement. If he had to seek for answers, he sought them out for me in the timeliest of manners. By the end of the process, I felt like Alex was one of the family! The OC materials that were used were the highest quality, just as Alex had promised, and the OC warranty I received surpassed my expectations by leaps and bounds. The crew that SCI sent out to work on my roof, including the supervisor on site (Kyle), worked like machines! No joke! I'm still in awe of what this team of people did in the amount of time they completed it. Phenomenal! Lastly, I ended up going by the office to p/up a receipt and found the office staff to be just as helpful and customer-oriented. This was the only time I had to deal personally with the home office as Alex did a perfect job of being the face and voice of the company and the best link between myself and SCI. He was an awesome "middle" man and his position in this whole process was invaluable! I hope I won't need another roof for many years to come but I know who I will be calling if/when that ever occurs. Since SCI's name includes "construction" in the title, I will definitely call them in the future for my non-roof issues, as well, given the level of care and work I received on my roof project. I highly recommend SCI and will not hesitate to refer them again and again. Thank you, Alex! Thank you, Kyle and Crew! Thank you, SCI! Y'all are the BEST!

The sales representative, Travis, was great. That guy is awesome. He bent over backwards to help with my issues. The company is highly recommended with superior quality and workmanship. Travis is an exceptional sales consultant.

Dawson at S.C.I. worked hard to meet my requirements in a roofing solution. Excellent experience!

Recognized Excellence

Recognized Excellence - I’d really like to recognize Dawson Zapata for being a very responsive, efficient and pleasant sales person to deal with.

Areas Of Satisfaction

Areas Of Satisfaction - Price

Recognized Excellence

Recognized Excellence - Josh very good

Areas Of Satisfaction

Areas Of Satisfaction - Satisfied with roof

Great job done and fast. WOW.I HIGHLY recomend.

Recognized Excellence

Recognized Excellence - Austin Parsons

Areas Of Satisfaction

Areas Of Satisfaction - Speed and quality

I am happy with S.C.I. They worked fast, and I was satisfied.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesperson for his exceptional service. He was very nice.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations.

Additional Comments

Additional Comments - They worked very fast. Everything was perfect!

The representative was helpful. The work and materials were top quality. It was well done.

Communication

Communication - The crew was skilled and they knew what they were doing. Their immediate supervisor on site didn't know Spanish and couldn't communicate with them very well. There was one time when we were dealing with an issue, but we finally got it taken care of. I don't know enough Spanish to directly talk to the guy doing the work. There were translation problems.

Recognized Excellence

Recognized Excellence - The sales representative, Jim Bettress, was very helpful throughout the process.

Areas For Improvement

Areas For Improvement - They didn't fall short of my expectations. It got taken care of. It was all smooth. The fact that we were able to get the approval from the insurance company was a real positive. Jim and the inspector helped facilitate that.

Areas Of Satisfaction

Areas Of Satisfaction - Jim was on top of the whole sales communication process. That exceeded my expectations.

Recognized Excellence

Recognized Excellence - ANGELICA

Areas Of Satisfaction

Areas Of Satisfaction - The assistance with the insurance company

They did high-quality work, excellent service, easy process, and I'm very satisfied with the work.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesperson for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - they replaced the roof in one day which exceeded my expectations.

Recognized Excellence

Recognized Excellence - Angelica Haynes

Areas Of Satisfaction

Areas Of Satisfaction - No specific area where they met or exceeded my expectations. it was fine.

They are a wonderful company to work with. Rodney and his sons were fantastic. They got the job done, they listed to me, and we worked things out. They did an excellent job.

Types of work

Types of work - Exterior remodeling

Communication

Communication - They absolutely communicated effectively with me.

Quality Of Materials

Quality Of Materials - I am absolutely satisfied with the quality of the materials. I had some specific custom requests.

Recognized Excellence

Recognized Excellence - I would like to recognize Rodney. He was the contractor that came out. Both of his sons did the carpentry work. The work they did was phenomenal. I highly recommend their carpentry skills.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with the carpentry.

Additional Comments

Additional Comments - It was great. They are a wonderful company, and wonderful people. Rodney came out yesterday to do an estimate for exterior painting of the house.

They have some of the best project management I've experienced.

Recognized Excellence

Recognized Excellence - Sean Hardenbrook was exceptional, with amazing project management and excellent communication. I'd like to hire him away.

Areas Of Satisfaction

Areas Of Satisfaction - Communication exceeded my expectations.

You need to read all of my comments and concerns listed on the survey to see why I only rated this recommendation a 3.

Recognized Excellence

Recognized Excellence - Morgan was wonderful to work with. She was very helpful and was able to get answers for my issues.

Areas Of Satisfaction

Areas Of Satisfaction - Morgan went above and beyond in every interaction I had with her. She is very pleasant and courteous to work with.

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Recognized Excellence

Recognized Excellence - the crew that did the actual roofing were amazing

For the most part everything was smooth and the job was done well. Clean up could have been better. There are still nails and various debris found around the outside of the house from the roof removal and installation.

Additional Comments

Additional Comments - They were pleasant to work with

Recognized Excellence

Recognized Excellence - They all worked very well.

Areas Of Satisfaction

Areas Of Satisfaction - They did very well. They figured out what the leak was near my chimney and that exceeded my expectations. It's been a mystery for 40 years.

I am very happy with the work that was done, the team was very clean and did an awesome job.

Additional Comments

Additional Comments - Careful with all my bushes and picked up all the nails. I am busy at this time and cannot answer the questions, but please complete the survey and let S.C.I know they did an awesome job.

Everything was great. I've used them multiple times.

They were very professional ,nice and answered all of our questions.

Recognized Excellence

Recognized Excellence - Bobby Gun who helped us get everything setup was a big help along the way and very nice.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

They still have to finish the fence in the back. They never got back with me. I told them to call the insurance company, because they wanted to charge them only so much money, and they haven't gotten back with me since then.

Areas Of Satisfaction

Areas Of Satisfaction - When they did the roof, they did a very good job.

They can get a 5 for everything. They were perfect.

Recognized Excellence

Recognized Excellence - Josh was exceptional. He was the person who actually came to make sure about things. He basically was the one who made sure, given he works with the company, that we were going to go with them. He gets all the credit. I wasn't expecting to do any roofing or anything.

Additional Comments

Additional Comments - Everything was perfect.

They did some of the best work I've seen.

Areas Of Satisfaction

Areas Of Satisfaction - The craftsmanship of their work exceeded my expectations.

Recognized Excellence

Recognized Excellence - Excellent crew and service

Additional Comments

Additional Comments - David was great with material explanations and communication throughout the work