The quality of the work is top notch. We had some trouble with having three to four different project managers and what we had originally req

The job, which David told me would take approximately 4 days, took over 3 weeks. (Weather accounted for 2 days of the delay.) The first 2 workers installed materials badly so the pavers and concrete were dug up and left in my driveway for the 2+ weeks remaining. One of those workers didn't return and the remaining worker -- a contractor -- did not always show up after that, since he had his own company and other jobs to do. His absence almost always occurred without any notice or communication. I stupidly assumed when signing the contract that paying for the premium design and price would result in a professionally executed job -- WRONG, WRONG, WRONG! I've thought maybe I had the "B team installers because my job was so small. I can't say because the "project manager", who'd show up and often leave before talking with me, didn't share the how's or why's for the most part. And I understand it's not good to share your company's dirty laundry, but I expected some transparency -- or apologies, or something! -- from someone higher than him in the company about the delays and mess that ensued. Serious mess in my yard and driveway for 2-3 weeks!!

Everyone I have dealt with from the project designer, Lidiana, to the project director, Oscar, has all been fantastic, professional, knowledgeable, and particular.

Sales person was difficult to work with. He was argumentative at times, not helpful or effective at solving a few issues and seemed to lack knowledge of processes. He was also not honest at times. Everyone else was fantastic- the sales person was not.

I truly enjoyed working with Jared and SP! I took over a year to make this decision and Jared was always there to answer my many questions. I trusted the company to get the job completed to my total satisfaction, but more so, I trusted Jared and knew he cared about my project. His authenticity and genuine nature is the ultimate reason I chose SP.

The crew did a great job and came back to adjust a couple things until we were satisfied.

The quality of workmanship is top notch, plus the assistance they provided with the design process.

No, insufficient knowledge of right of way requirements.

The work is of excellent quality. It is easy to refer to family and friends.

I think anyone who is serious about improving the look of their home and wants a lifestyle change will be impressed by System Pavers.

My second System Pavers project and could not be happier with it! Several years ago we had a patio and walk plus turf area installed, which I have loved. This year my husband suggested a paver driveway, so called System Pavers back again. I got carried away and ended up adding pavers to both sides of the house plus lighting for the front steps and yard. All looks amazing. We had a project manager change in the first week, which I was worried about initially, but our new PM, Jimmy, picked right up and got everything right. He was super to work with, every day making sure things were on track and to my satisfaction. Yes!

Overall had a great experience, would recommend to people looking for this kind of work.

The team was professional from start to finish. I was impressed with the quality of the pavers and the skilled craftsmanship of the construction crew.

They are supposed to come back tomorrow and repair a job they did less than a year ago. It has a 25-year warranty. The quality of work wasn't done right.

They were very good at managing the project.

Friends that have seen my new backyard are impressed and are asking for phone numbers.

When people are getting upgrades to their house, they should be aware of the area that is tracked to where they are having the upgrade to the house. I had damage to the side of my house when I had work done in my backyard. I didn't want pavers leading to the backyard, but they said it would come back, and I had the gardener put some grass there. The supervisor said he would come look to see what they could do, and that kind of got my hopes up that they would either plant some grass seed, put some steps there, make a plan for me, or do a great discount because I love my backyard. However, the way it was handled made me not want to deal with them anymore. If someone asks me, I'm just going to tell them to make sure to protect the trail to the project area extra carefully. System Pavers did not hesitate to let me know that I signed something saying that if there was damage, I was out of luck. I am a new homeowner, and I do love my backyard. They knew it was muddy on the side, and it had rained for a couple of days. They knew when I needed it done. They told me it could be done, but they rushed and did the backyard. The side of my house suffered because of that.

Justin Beard was very professional throughout the process and gave attention to the fine details.

They were very professional and met all my requirements. They cleaned up after leaving each day.

Easy to work with and professional

Everything went fine. It took longer for the HOA than the work. I would give them 5 stars.

They completed the job in a reasonable time frame and under the estimated time they provided. All of the workers did a professional job.

George and Tony were always on time. The process was one of the best experiences I’ve ever had.

Great service, high-quality execution, and everyone was extremely service-oriented, friendly, and overall easy to work with.

It was a pleasure to do nisness with chis and alez. they were timely and did an outstanidng job. did what thy said

We are located in Washington state. We loved the team that came out to our home.
From the start to the end they have been very professional, on time, and they delivered a project we had in mind. The design and work was top-notch! We recommend them to anyone interested in designing their yard. The entire team had been helpful for us, answer our questions, and were able to design something that closely matches our lifestyle.
We are very happy with our entire project coming out this well.

Some friends have already seen and approved. Would recommend as needed.

The ease of communication and quality of installation was superb.

The demolition of the lower patio was very challenging as the concrete and old tile had to be taken up 10 stairs. The guys work very hard in the removal. And the people putting in the pavers were very conscientious and did an excellent job.

System Pavers did a wonderful job on our backyard. Oscar and his team were very efficient, finished the work on time, and on budget. Oscar was very helpful, and we were very happy with the service.

They are responsible professionals, response quickly for problems.

Brayan had to step in due to company turnover but was very responsive along the way and did his very best to manage the project. Based on Brayan’s commitment and communication I would recommend SP to a friend.

System Pavers is one of the best companies I have ever worked with. The Sales Manager, Scott Hartman introduced me to Eric Fahland, the Project Coordinator at our first walkthrough for my new patio. Scott brought his design which we had agreed upon. On site, the three of us physically walked the area and painted where the lines if the project would be.
Eric came to the work site each day, checking in with the leader of the construction crew; and myself.
The construction crew started at 0800 each day. There was no time wasted, they were always busy at their assigned work. They did not take any breaks except for a one hour lunch, and finished at 1700.
I told this crew, they were truly artisans; leaving their mark on each job they performed. Their work was incredible, always measured and leveled.

absolutely

They did an excellent job and finished quickly. Adrian, my Project Manager, came each day to insure the work progressed and was completed as designed.

The process was not smooth but, in the end, the driveway extension meets our expectations thus far.

I love the work they did, and I liked how they did it. They've been responsive to make things right, and I am satisfied.

For us it was the team. Anthony Radogna, Kelly Kasper and Adrian O'Donoghue from System Pavers made it seamless with the entire job getting done in ~4 weeks. We are now like family. When time comes for our next project, we would only work with the same team.

Continue to coach customer facing individuals on how to communicate with your potential customers; including what are the appropriate items to discuss vs internally within your own organization and how to communicate to a potential customer to keep them excited and engaged. Because, once you lose that excitement of working with you a major cost investment, then it is difficult to regain that trust.

The quality of the services and the attention to detail by the program manager and his colleagues were great.

The work was well done….Griffin, the final project manager was great. We signed a contract the end of October 2024…the project was completed the beginning of February. First project manager was no longer with the company in December. Griffin took over and moved quickly to get the project moving. The problem in the end was the “Payment Portal”. I don’t believe it was ever correct. First it had wrong amount of initial deposit…then wrong project total…and therefore wrong final amount due. In the end was STILL not correct, but I paid more than what the Payment Portal said I owed based on what Griffin said I owed…who in their right mind pays more than a bill says you owe!! It was not a fun process. Happy with the work…not happy at all with Payment Portal. Hope you can get it fixed. I’m told that it had to do with the order of documents??? Whatever the problem was…I hope no one else has to go thru it.

Justin and his team were great - progress was made daily and our pavers look great!

Happy with sales person and work crew. Project Manager was switched early into the project and I was not told. There was confusion after the work crew completed the work as to what happens next including how to work the feature lights. Additionally the payment terms were not aligned with the signed paperwork and I had to provide all the documentation to confirm the amount financed and amount that would be customer paid.

The work I had done was done very quick and very well. The warranty is amazing. I would definitely recommend System Pavers to friends.

We chose System Pavers initially because they offered an entire team to get the job done right. The entire team was hard-working, reliable, responsive, professional, and they answered all of our questions and concerns promptly.

They are vey personable, friendly, and understanding.

From start to finish, the entire project was seamless.

I like the high quality of work, the finished product and the guarantee attached.

Our pavers look amazing! Very impressed from start of process with Mike’s knowledge to skilled install by Alfredo and crew to follow up throughout by Wade.

This project was a hassle and time consuming to get done correctly