They were very professional.

Areas Of Satisfaction

Areas Of Satisfaction - honestly, professional, organize, offered independent, licensed inspector for insurance verification, senior employee would recheck all work, site left very clean ..........AND...........being all of the above their prices are extremely competitive

Recognized Excellence

Recognized Excellence - Everyone.....the sales man was ALWAYS available

I thought they did a great job. Good communication every step of the way. It was faster than I thought!

Areas Of Satisfaction

Areas Of Satisfaction - Faster than I thought

Recognized Excellence

Recognized Excellence - The crew leader and crew that replaced our roof.

Additional Comments

Additional Comments - The crew leader and crew were totally professional and respectful. They seemed as though they really enjoyed their profession. Thanks, Tadlock!

Professional & Organized

Professional & Organized - Good job guys

Overall good job. Needed to sell house.

My driveway was cracked in 6 places from the delivery truck. Lawn equally destroyed. I have called many times with no resolution

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Excellent

Recognized Excellence

Recognized Excellence - Manager

Additional Comments

Additional Comments - Many thanks

Problem Resolution

Problem Resolution - So far I haven’t had any problems.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Work completed on time

Current Referrals

Current Referrals - Neighbors across the street from me.

Areas For Improvement

Areas For Improvement - NA

Areas Of Satisfaction

Areas Of Satisfaction - Great communication and follow up

Recognized Excellence

Recognized Excellence - All great folks from sales, installation and followup

Areas For Improvement

Areas For Improvement - None, did exactly what they said they would do and in a timely manner.

Already recommended Lance Moore

Contractor Knowledge

Contractor Knowledge - Josh Andrews …top notch job!!!!

Installation Crew

Installation Crew - The installation crew did a superb job!!!!

Problem Resolution

Problem Resolution - No problem

Areas Of Satisfaction

Areas Of Satisfaction - From starting the day of the Tornado.. Josh Andrew’s came out to our neighborhood checked my roof, found we had some roof damage in several areas and placed a tarp over those areas…to giving us quotes for roof and gutters. Loved having it all handled by one company. Family, friends and neighbors have highly praised the look of our new roof.

Recognized Excellence

Recognized Excellence - Josh Andrew’s did a great job from start to finish answer all questions. Also the roofers did a superb job as well. Have been putting the word out about Tadlock Roofing and their quality of workmanship!!

Areas Of Satisfaction

Areas Of Satisfaction - I appreciate tadlock cleaning up well after themselves!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All

Recognized Excellence

Recognized Excellence - Thomas Catalano

The roof is great! I sold the house!

Yes!

Areas Of Satisfaction

Areas Of Satisfaction - Professional and fast.

Recognized Excellence

Recognized Excellence - ALL of the staff that I dealt with were professional.

Additional Comments

Additional Comments - I need another roof replacement on a different rental soon so please contact me. Thanks.

Everything was fine!

There was great communication and great installation practices.They stuck to the schedule.

Areas For Improvement

Areas For Improvement - They were awesome. They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - During the installation, I got upon the roof and did not see anything that did not follow the code.

Recognized Excellence

Recognized Excellence - Danny Patterson, the sales guy and project manager, was always available to talk. He answered all of my questions very well.

Areas For Improvement

Areas For Improvement - The cleanup fell short of my expectations. There were nails left behind.

Areas Of Satisfaction

Areas Of Satisfaction - The color of the roofing and how they placed the shingles met my expectations. Everything was perfect.

Recognized Excellence

Recognized Excellence - I would like to recognize the person who kept in contact with me for their exceptional service. I don't remember their name.

Areas Of Satisfaction

Areas Of Satisfaction - Installation crew were exceptional.

Very easy to do business with and very professional

Professional & Organized

Professional & Organized - Got the job done in one day and clean the property cleaner than what it was before

Quality Of Workmanship

Quality Of Workmanship - Everything was done right the first time did not have to call and have them come back and repair something

Problem Resolution

Problem Resolution - I did not have a problem but if I did they would’ve fixed it immediately

Areas Of Satisfaction

Areas Of Satisfaction - The crew was very professional and knew what they were doing and got the job done in one day which I was amazed

The Tadlock experience was first class through and through, from the estimators to local office staff to the work crew and supervision. They were on top of it all, efficient, responsive, and we're totally pleased with our new roof.

Areas Of Satisfaction

Areas Of Satisfaction - Totally satisfied all areas.

Areas For Improvement

Areas For Improvement - No area… everything was done as it should be

Areas Of Satisfaction

Areas Of Satisfaction - All areas… work was done precisely and accurately

Recognized Excellence

Recognized Excellence - Drew Eppes

Professional & Organized

Professional & Organized - They were very professional.

Shingle Appearance

Shingle Appearance - The shingles look great.

Work Done Right

Work Done Right - They had to come back and do a few things, but that may just be a normal thing.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations at all on this house.

Areas Of Satisfaction

Areas Of Satisfaction - They were quick to respond to any questions I had. Thomas, who I think was the office manager, was super kind. The salesman, Matt, who helped me choose things, was super helpful. The office staff was very kind. Everyone was very kind and helpful through the process.

Recognized Excellence

Recognized Excellence - Thomas, Matt, and the roofer were great. I think the roofer was named Alex, Alec, Axel, or something like that. Pablo came over just to double-check the quality and did a great job. There was a young lady in the office I really enjoyed working with, but I can't remember her name. I think her name started with a D.

Very informative.

Great job!!!

Great to work with ... excellent workmanship ... very personable & professional

Fine work at a reasonable price.

Shingle Appearance

Shingle Appearance - Beautiful

Clean & Safe

Clean & Safe - Absolutely nothing left behind.

Problem Resolution

Problem Resolution - No problems.

Schedule

Schedule - Done in a timely manner.

Areas Of Satisfaction

Areas Of Satisfaction - Quality and price.

Areas For Improvement

Areas For Improvement - None

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Satisfied with all areas

Work was very unsupervised, mistakes were made and a half hearted attempt to make things right didn’t work either. I’m going back to my old roofer to service our rental houses, even though they are a little more expensive

Areas For Improvement

Areas For Improvement - No. In fact, the service was better than I expected.

Areas Of Satisfaction

Areas Of Satisfaction - It was my first experience, but I felt satisfied with the direction led me in making decisions.

Recognized Excellence

Recognized Excellence - All tried to be helpful and provided good reasoning.

Areas Of Satisfaction

Areas Of Satisfaction - All areas were perfect. Everyone was amazing to work with.

Recognized Excellence

Recognized Excellence - My Rep Brian Smith was fantastic to work with. Incredibly patient and very nice.

Additional Comments

Additional Comments - Excellent work

Installation Crew

Installation Crew - My neighbors commented on how polite and quiet the installation crew was.

Areas Of Satisfaction

Areas Of Satisfaction - The entire process was quick and efficient.

Recognized Excellence

Recognized Excellence - Everyone that I spoke with was courtesy and professional.

Josh was quick to respond to all inquiries. Team was professional and nice. Value was great. Did the job quickly.

Was very pleased..at first. 6 weeks later we have a leak, happened on weekend. Called for assistance, talked with automated receptionist. Should be able to talk to a human who can respond in an emergency. Forecast is for rain later today😡 sadly we have recommended your company to several neighbors, will feel bad if they have same experience. Automated voice will have someone respond tomorrow..we’ll see

They were excellent.

Areas Of Satisfaction

Areas Of Satisfaction - Tadlock Roofing exceeded my expectations in terms of communication.

Recognized Excellence

Recognized Excellence - They were all very professional and very interested in solving problems and getting things done correctly.

The day they installed the roof, the crew spoke Spanish, and I could not communicate with anyone because there was no one from the company there, which was frustrating.

If the job is limited to the roof, yes, but not for other services. Everything was great until it came to replacing the sun tunnels and gutters.

Showed up on time. Did a professional job. Left the job site clean and free of debris.

I think they need to improve on their communication. It was difficult to contact them by phone.

Very professional, timely and responsive. High quality experience all around.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent follow-up on any issue

Recognized Excellence

Recognized Excellence - Matthew Nixon was our estimator and sales and issues contact. Any questions promptly resolved.

Additional Comments

Additional Comments - Went about as smoothly as could be expected.

Would definitely recommend!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Everyone and Everything was top notch

Quality Of Materials

Quality Of Materials - Everything looks great.

I would gladly recommend Tadlock

Contractor Knowledge

Contractor Knowledge - Very much so

Professional & Organized

Professional & Organized - Every one at the Company

Communication

Communication - Yes. Very much show. Ladies in the office were super nice and helpful

Installation Crew

Installation Crew - The crew finished before Ibexpected. They completed the job professionally

Quality Of Materials

Quality Of Materials - Yes

Quality Of Workmanship

Quality Of Workmanship - Yes

Clean & Safe

Clean & Safe - Exceptionally so

Work Done Right

Work Done Right - Yes

Problem Resolution

Problem Resolution - We had none

Schedule

Schedule - Yes

Appointments & Meetings

Appointments & Meetings - Yes

Value Received

Value Received - Yes

Areas For Improvement

Areas For Improvement - None

Recognized Excellence

Recognized Excellence - 2 ladies in the office

Quality Of Workmanship

Quality Of Workmanship - So far, I am satisfied with the quality of the workmanship. I can't rate it.

Areas For Improvement

Areas For Improvement - It was pricy because I had asbestos up there. Once I settled on a price, it was good. They had some ad-ons that I thought were a little too high and I didn't like that. The quality of the work, the meetings, and them coming back to be sure I was happy, they did very well.

Areas Of Satisfaction

Areas Of Satisfaction - I thought them making sure I was happy with everything exceeded my expectations. They gave good service. I assume the shingles are a quality product. It'll probably last longer than me since I am approaching 80.

Current Referrals

Current Referrals - Tom Norman across the street would be interested. You did a roof across the street and down a couple of houses. it was a gray house and it was his neighbor. They had an asbestos problem also. The nails are rusting and letting the tiles slip down causing a leak.

Recognized Excellence

Recognized Excellence - One of the things they could do a little better is that they had different people coming out and I was a little confused about who was in charge of what. I can't remember who did what, although everyone who came did a good job. It would've been better if I had a point person doing all my stuff. Someone estimated, someone was in charge of the crew, and someone else to review. I wasn't sure he had the authority to make changes, but he did come back and make the changes.

They were very quick and efficient. I had a new roof in less than 24 hours.

Problem Resolution

Problem Resolution - I didn't have any problems.

Areas Of Satisfaction

Areas Of Satisfaction - They met all of my expectations.

They were very easy to work with, very professional, and they explained everything. I loved it.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded all my expectations. They did a fantastic job.

Additional Comments

Additional Comments - They did a fantastic job, and we really appreciate it.