Areas Of Satisfaction

Areas Of Satisfaction - Tadlock Roofing met and exceeded my expectations because their customer service was great.

This is my second time using them, I used them 20 years ago for my roof and was very happy then and very happy now.

Areas Of Satisfaction

Areas Of Satisfaction - In every area, communication, setting the appointment, explaining what was to happen, doing the work, and cleaning up afterward went beyond my expectations.

Current Referrals

Current Referrals - My next-door neighbor, Barbara Davis would be interested in receiving information.

Recognized Excellence

Recognized Excellence - I want to recognize everyone for their exceptional service. My insurance company contacted me to let me know they needed a certificate of completion; I phoned the office, and the person who answered immediately provided me with the certificate.

Additional Comments

Additional Comments - It was a very positive experience and I would do it again.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Met all expectations

Recognized Excellence

Recognized Excellence - David Gregory

Areas For Improvement

Areas For Improvement - Everything was great; I can't say enough good things about Tadlock.

Areas Of Satisfaction

Areas Of Satisfaction - Tadlock Roofing exceeded my expectations in terms of the customer service and addressing any questions I had.

Current Referrals

Current Referrals - Joel Salley may be interested in receiving information about Tadlock Roofing; his telephone number is (850) 545-5593.

Recognized Excellence

Recognized Excellence - I would like to recognize Omero and Drew. There were several others helpful as well, including the office staff; they were super!

Tadlock Roofing did a great job on my roof. Their crew was tidy, worked constantly, and was polite, and I could not find a tack in the yard afterward. They were fabulous.

Contractor Knowledge

Contractor Knowledge - Tadlock Roofing was absolutely knowledgeable and helpful regarding my project.

Areas Of Satisfaction

Areas Of Satisfaction - I had very high expectations because Tadlock Roofing has a really good reputation. I could not have imagined anything going better.

Current Referrals

Current Referrals - If anyone says anything, I tell them about Tadlock Roofing and the wonderful job completed by them. I have already left a Google review.

Recognized Excellence

Recognized Excellence - The salesman, Drew, who originally came out, followed up with me and provided exceptional service.

Additional Comments

Additional Comments - I am a very satisfied customer.

Areas Of Satisfaction

Areas Of Satisfaction - They met all of my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize Brian.

Areas Of Satisfaction

Areas Of Satisfaction - They have put on two roofs for me before. I've had the house a long time, and I've always been very happy with them. I expected them to do well, and they did.

Current Referrals

Current Referrals - No, I know someone who is getting a new roof, and I have already recommended Tadlock Roofing to them. They are now using Tadlock Roofing.

Problem Resolution

Problem Resolution - There were no problems.

Areas For Improvement

Areas For Improvement - There was some damage to the front and back of my lawn, due to the equipment used. It wasn't permanent damage, just some burned grass. I discussed it with them and they were willing to do whatever it took to rectify it. There was no need because everything grew back in time. But they were willing to address it.

Areas Of Satisfaction

Areas Of Satisfaction - My expectations were exceeded with the initial sales representative experience. I had a series of questions in reference to the contract and I was very satisfied with amount of time spent on phone with me while I was out of time. My experience with the local staff and office was very positive. The time frame was expected to be 2.5 days and they finished in 2 days. They were here as promised and everything went off ok and I am very pleased.

Current Referrals

Current Referrals - My neighbor is very pleased with their Tadlock experience.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesperson for their exceptional service.

Additional Comments

Additional Comments - It was short and sweet and to the point. I was very pleased with the whole process, especially the time spent on the phone while I was away. It worked out much better than I anticipated.

Areas For Improvement

Areas For Improvement - They did not fall short in any area of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They did a really good job, and they met my expectations, which is a five.

Additional Comments

Additional Comments - They did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - The entire project was done right and on time.

Recognized Excellence

Recognized Excellence - I would like to recognize Dan Bennett for his exceptional service, he was good.

Additional Comments

Additional Comments - I am completely satisfied.

They were very professional.

Areas Of Satisfaction

Areas Of Satisfaction - honestly, professional, organize, offered independent, licensed inspector for insurance verification, senior employee would recheck all work, site left very clean ..........AND...........being all of the above their prices are extremely competitive

Recognized Excellence

Recognized Excellence - Everyone.....the sales man was ALWAYS available

I thought they did a great job. Good communication every step of the way. It was faster than I thought!

Areas Of Satisfaction

Areas Of Satisfaction - Faster than I thought

Recognized Excellence

Recognized Excellence - The crew leader and crew that replaced our roof.

Additional Comments

Additional Comments - The crew leader and crew were totally professional and respectful. They seemed as though they really enjoyed their profession. Thanks, Tadlock!

Professional & Organized

Professional & Organized - Good job guys

Overall good job. Needed to sell house.

My driveway was cracked in 6 places from the delivery truck. Lawn equally destroyed. I have called many times with no resolution

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Excellent

Recognized Excellence

Recognized Excellence - Manager

Additional Comments

Additional Comments - Many thanks

Problem Resolution

Problem Resolution - So far I haven’t had any problems.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Work completed on time

Current Referrals

Current Referrals - Neighbors across the street from me.

Areas For Improvement

Areas For Improvement - NA

Areas Of Satisfaction

Areas Of Satisfaction - Great communication and follow up

Recognized Excellence

Recognized Excellence - All great folks from sales, installation and followup

Areas For Improvement

Areas For Improvement - None, did exactly what they said they would do and in a timely manner.

Already recommended Lance Moore

Contractor Knowledge

Contractor Knowledge - Josh Andrews …top notch job!!!!

Installation Crew

Installation Crew - The installation crew did a superb job!!!!

Problem Resolution

Problem Resolution - No problem

Areas Of Satisfaction

Areas Of Satisfaction - From starting the day of the Tornado.. Josh Andrew’s came out to our neighborhood checked my roof, found we had some roof damage in several areas and placed a tarp over those areas…to giving us quotes for roof and gutters. Loved having it all handled by one company. Family, friends and neighbors have highly praised the look of our new roof.

Recognized Excellence

Recognized Excellence - Josh Andrew’s did a great job from start to finish answer all questions. Also the roofers did a superb job as well. Have been putting the word out about Tadlock Roofing and their quality of workmanship!!

Areas Of Satisfaction

Areas Of Satisfaction - I appreciate tadlock cleaning up well after themselves!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All

Recognized Excellence

Recognized Excellence - Thomas Catalano

The roof is great! I sold the house!

Yes!

Areas Of Satisfaction

Areas Of Satisfaction - Professional and fast.

Recognized Excellence

Recognized Excellence - ALL of the staff that I dealt with were professional.

Additional Comments

Additional Comments - I need another roof replacement on a different rental soon so please contact me. Thanks.

Everything was fine!

There was great communication and great installation practices.They stuck to the schedule.

Areas For Improvement

Areas For Improvement - They were awesome. They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - During the installation, I got upon the roof and did not see anything that did not follow the code.

Recognized Excellence

Recognized Excellence - Danny Patterson, the sales guy and project manager, was always available to talk. He answered all of my questions very well.

Areas For Improvement

Areas For Improvement - The cleanup fell short of my expectations. There were nails left behind.

Areas Of Satisfaction

Areas Of Satisfaction - The color of the roofing and how they placed the shingles met my expectations. Everything was perfect.

Recognized Excellence

Recognized Excellence - I would like to recognize the person who kept in contact with me for their exceptional service. I don't remember their name.

Areas Of Satisfaction

Areas Of Satisfaction - Installation crew were exceptional.

Very easy to do business with and very professional

Professional & Organized

Professional & Organized - Got the job done in one day and clean the property cleaner than what it was before

Quality Of Workmanship

Quality Of Workmanship - Everything was done right the first time did not have to call and have them come back and repair something

Problem Resolution

Problem Resolution - I did not have a problem but if I did they would’ve fixed it immediately

Areas Of Satisfaction

Areas Of Satisfaction - The crew was very professional and knew what they were doing and got the job done in one day which I was amazed

The Tadlock experience was first class through and through, from the estimators to local office staff to the work crew and supervision. They were on top of it all, efficient, responsive, and we're totally pleased with our new roof.

Areas Of Satisfaction

Areas Of Satisfaction - Totally satisfied all areas.

Areas For Improvement

Areas For Improvement - No area… everything was done as it should be

Areas Of Satisfaction

Areas Of Satisfaction - All areas… work was done precisely and accurately

Recognized Excellence

Recognized Excellence - Drew Eppes

Professional & Organized

Professional & Organized - They were very professional.

Shingle Appearance

Shingle Appearance - The shingles look great.

Work Done Right

Work Done Right - They had to come back and do a few things, but that may just be a normal thing.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations at all on this house.

Areas Of Satisfaction

Areas Of Satisfaction - They were quick to respond to any questions I had. Thomas, who I think was the office manager, was super kind. The salesman, Matt, who helped me choose things, was super helpful. The office staff was very kind. Everyone was very kind and helpful through the process.

Recognized Excellence

Recognized Excellence - Thomas, Matt, and the roofer were great. I think the roofer was named Alex, Alec, Axel, or something like that. Pablo came over just to double-check the quality and did a great job. There was a young lady in the office I really enjoyed working with, but I can't remember her name. I think her name started with a D.

Very informative.

Great job!!!

Great to work with ... excellent workmanship ... very personable & professional

Fine work at a reasonable price.

Shingle Appearance

Shingle Appearance - Beautiful

Clean & Safe

Clean & Safe - Absolutely nothing left behind.

Problem Resolution

Problem Resolution - No problems.

Schedule

Schedule - Done in a timely manner.

Areas Of Satisfaction

Areas Of Satisfaction - Quality and price.

Areas For Improvement

Areas For Improvement - None

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Satisfied with all areas

Work was very unsupervised, mistakes were made and a half hearted attempt to make things right didn’t work either. I’m going back to my old roofer to service our rental houses, even though they are a little more expensive

Areas For Improvement

Areas For Improvement - No. In fact, the service was better than I expected.

Areas Of Satisfaction

Areas Of Satisfaction - It was my first experience, but I felt satisfied with the direction led me in making decisions.

Recognized Excellence

Recognized Excellence - All tried to be helpful and provided good reasoning.

Areas Of Satisfaction

Areas Of Satisfaction - All areas were perfect. Everyone was amazing to work with.

Recognized Excellence

Recognized Excellence - My Rep Brian Smith was fantastic to work with. Incredibly patient and very nice.

Additional Comments

Additional Comments - Excellent work

Installation Crew

Installation Crew - My neighbors commented on how polite and quiet the installation crew was.

Areas Of Satisfaction

Areas Of Satisfaction - The entire process was quick and efficient.

Recognized Excellence

Recognized Excellence - Everyone that I spoke with was courtesy and professional.

Josh was quick to respond to all inquiries. Team was professional and nice. Value was great. Did the job quickly.

Was very pleased..at first. 6 weeks later we have a leak, happened on weekend. Called for assistance, talked with automated receptionist. Should be able to talk to a human who can respond in an emergency. Forecast is for rain later today😡 sadly we have recommended your company to several neighbors, will feel bad if they have same experience. Automated voice will have someone respond tomorrow..we’ll see

They were excellent.

Areas Of Satisfaction

Areas Of Satisfaction - Tadlock Roofing exceeded my expectations in terms of communication.

Recognized Excellence

Recognized Excellence - They were all very professional and very interested in solving problems and getting things done correctly.

The day they installed the roof, the crew spoke Spanish, and I could not communicate with anyone because there was no one from the company there, which was frustrating.

If the job is limited to the roof, yes, but not for other services. Everything was great until it came to replacing the sun tunnels and gutters.