The shower was well installed; however the sliding glass door needs recalibrated. It still doesn't close all the way. There is a 2 in. gap

Awesome crew,

D.J. And Alex were prompt, knocking on my door at 8am, right on time. They communicated clearly with me explaining the process and about how long they would be working. I was really surprised at how quickly my old tub and walls were taken down and the new installed! They covered my flooring to protect it while working and kept everything very tidy. I was surprised the install was complete by 2pm! I was then walked through how to work my new fixtures and we spoke about cleaning and the upkeep of my new tub. I was also given a handout for me to keep which further explained proper products to use to clean my tub. They did a great job and I love my new tub, my bathroom feels luxurious and bigger!

My brand new shower leaks and it's my expectation that when the tech returns next week (Feb 3rd) this will be corrected promptly.

My specific problems with the organization are very long winded and someone is welcome to call so that I can explain the story. To summarize:

Pushy salesman
Didn't even originally quote what I actually needed done
There to upsell you on a "wet space"
You market full bathroom renovations but that is not what you do
Salesman did not even do the job correctly as he incorrectly measured my bathroom and sold me a product that wouldn't work in my space
Very expensive
You're well reviewed (your biggest salespitch) because you "discount" people to give you good reviews and even at a discount the products still are extremely over marginalized for the work
It was a two day install- and on the second day the contractors didn't start until 11:00 am and were at my home until almost 9:00pm. The contractors were very nice and professional, however, as a single mom of three kids, this made me uncomfortable having strangers in my home that late.
The door didn't even work on my shower- you would think the company would be eager to remedy this issue or at the very least call to give an apology or explanation and explain how they are going to fix the issue- but not a single phone call has been received and it's been three days.

The Bath Authority rep didn’t respect our contract. They still don’t complete the project, never answer the phone calls and messages. I don’t recommend this company even to my worse enemies.
Now, I have to pay almost $14,000 for a small shower that barely fits 2 persons. This is ridiculous how they cheat on people.

This was by far the best tub/shower upgrade I have done.

Just make sure people are ready to buy if they inquire.

Installation Crew

Installation Crew - James was great.

Additional Comments

Additional Comments - It was great and we love our new showeres

The price, the plan, the professionals and the process all fit together perfectly.

Installation Crew

Installation Crew - These guys were incredible. Professional, personable, and most of all perfectionist. I couldn’t have hoped for better.

Installation Crew

Installation Crew - The four gentlemen that came to do our two bathrooms were very professional and respectful!

Great experience

We was under the impression the shower would be installed and you wouldn't mess up the ceilings and walls. Also we asked.to keep out shower head which we loved but it also was broken

Be careful getting work done by the Bath Authority. They have a policy of completing the job on the day you have the work done. Not all bathroom installs are the same nor take the same amount of time. The job took longer than expected and I said to the installer please come back another day to complete the work if need be as it was late in the day and he seemed to be intent on competing it that day.
Well, the job wasn’t done correctly. The bathtub wasn’t sealed properly on the bottom of the tub and the spout doesn’t work properly and it’s loose. When you switch the water from the shower head to the spout, the water does not shut off and comes out of both the shower head and spout wasting a tremendous amount of water when I shower. All of this could have been avoided if the install wasn’t rushed to compete it on the same day. Daniel, the installer was excellent, this is not on him. The Bath Authority rushed my install and it was completed with faulty plumbing products and the bathtub was not properly sealed.

I’m not going to leave negative comments not as BA is addressing issues still outstanding. bA is working with me at the moment to get all issues fixed.

After researching several bathroom remodeling options, we selected Bath Authority as a mid-priced company with quality products that met our needs for a small bathroom. The price was still a little high, but our Bath Authority rep was able to work with us on the price.

Yes

Very professional

Very unhappy with getting things done at stated time

Great experience. Workers were professional and knowledgeable about the process and installation.

I would recommend Bath Authority to family, friends and a complete stranger! I will most certainly call them if I ever need another project done first before I go elsewhere!

Professional, detailed and easy to work with

Absolutely! Price was fair, Sales was professional and knowledgeable, Installers were friendly, skillful, and dedicated

I recommend that you be more transparent about what is included and not make sure everything is included. You might have made more profit on this had you included everything.

Very professional