The quality of the French steel doors is 5 stars. The score is lowered due to the people we had to deal with (Scardino Doors), and I would not recommend them. We were looking to have them handle phase 2 of our doors, but we decided not to because we do not want to deal with Scardino Doors.

Everything was great, but no one told me that the interior and exterior framing weren't done. If I had known that, then I would have dealt with it straight away. Everything else they did was great, top-notch. I would recommend depending on the audience. Most of my friends would go to Lowes.

French Steel was one of the easiest companies to work with during our build. Clear communication always and a superior product made the choice simple. French Steel is the best in the industry!!

This was one of the worst experiences we have ever had with a company. So many bad customer practices there is probably not enough room here to elaborate on. In summary, they do not take responsibility for there own actions when things are not correct. They have a very poor shop drawing process, when changes are made on the drawings they do not get picked up. Then they try to rationalize their own misguided interpretation of the drawings. The owner of the company does not understand the drawings himself. When they get something wrong and do admit responsibility they put off making reimbursement until they have to be reminded and hounded a number of times. Blame gets placed on the bookkeeper then blame gets put on banking changes, etc. etc. Delivery of incorrectly made product kept getting pushed back and the only way we would find out was our calling to inquire. There was no proactive notification of delays. When you tried to rationally discuss problems about shop drawings or product discrepancies the Owner always defaulted to telling us how busy they are and how stressed he is, not really caring about our experience. They experience was so bad our client even saw with whom the problem lay.

Terribly disappointing.

I contacted French Steel to fabricate a custom wine enclosure that I designed with a client. They were wonderful to work with from start to finish. The size and configuration of the enclosure was very exact and working with their technical team on the shop drawings was easy and the plan came together perfectly. We all could not have been more pleased with how well the project turned out, the wine enclosure is a showstopper!

The door

It was worth the wait, because I know they are having supply chain issues and getting the doors in. The wait was worth it.

They did a very good job.

They provide high quality service, materials, and installation.

Areas Of Satisfaction

Areas Of Satisfaction - Door Quality

The company and Holly are both amazing. I would give them 10 stars if I could!

Lead Source

Lead Source - My architect referred me to them.

Additional Comments

Additional Comments - We are building a house and this was the easiest transaction we went through.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in the details of the work.

Lead Source

Lead Source - I found The French Steel Company on Google.

Areas Of Satisfaction

Areas Of Satisfaction - Very professional staff

Lead Source

Lead Source - Google

Areas Of Satisfaction

Areas Of Satisfaction - The service tech repaired a broken lock on my custom iron door. It matches the patina perfectly. Excellent craftsmanship.

Areas Of Satisfaction

Areas Of Satisfaction - They met all of them.

They are a great company!

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded expectations in the quality and the design.

Additional Comments

Additional Comments - They did very nice work, and I enjoyed working with them. They are a dedicated company, and the people in customer service are amazing!

Great quality and workmanship

Quinn at Scardino Doors is great and very communicative. The work is also very good.

We had a great experience with them. I would highly recommend them if someone was in the particular market for the doors they sell.

They have a very good system of service and the quality is very high.

Out of all of our renovations, the custom 9' Fench Steel door/window and Iron Front Door designed and installed by Scardino were by far the best decisions we made. The quality and craftsmanship is some of the best I've seen anywhere and Holly and her team are professionals. We did have a couple of setbacks during our project but communication and expectations were managed as well as can be expected. Will definitely use and recommend Scardino again!!!

It was great that they coordinated and communicated well with our general contractor.

We are beyond pleased with the quality of our door. The instillation process went perfectly. I have already recommended them to a friend!

They made everything look new. Like it was when it was first built.

Areas Of Satisfaction

Areas Of Satisfaction - It all was a great experience. We LOVE our doors!! It has added so much curb appeal to our house!

Areas For Improvement

Areas For Improvement - Nowhere really. Perhaps the installers could’ve put plastic around the area so the dust was contained.

Lead Source

Lead Source - Friends....

I felt like the whole process was fantastic. The installers worked diligently and did a really great job.

From the beginning, Scardino's showed how professional they were. We spent several months looking at different iron door manufactures and chose Scardino's because their doors were not mass produced but are custom built to what the customer wants. From initial no pressure sales discussions, to the design stage where they photo shopped the door design on a picture of our home so we could see what it would look like. Once we decided on the exact door design they created CAD drawings and quickly made the changes we wanted. Since each door is handcrafted, they kept us informed and updated on when door would be completed. (Which was right on the schedule they advised us on). Their installation staff were extremely professional and did an excellent job on the installation. Once door was installed we had a few minor adjustment issues and Scardino's addressed them immediately. We are extremely pleased with the look of our new iron door and how it accents our home. We would highly recommend them to anyone looking for an iron door for their homes.

If I were to recommend someone, I would make sure to include the caveat about the fabricators.

I would recommend with qualifications. I would recommend them as the quality is very good and I would use them again. However, it needs to be done in the US, not over the ocean. It is not their fault and we didn't know that and were planning a wedding. I like the people and I would recommend them because I like the door, but I would tell them to understand the timeframe. If you need it quick, not count on it.

SCARDINO DOORS subcontractors damaged our door. We have tired for almost 2 weeks to get it resolved. No sucess

The repairmen did an extremely excellent job. I would recommend them to anyone.

Awesome experience. Love our doors!

This company has always responded to every request in a very timely matter.

Areas Of Satisfaction

Areas Of Satisfaction - Every area, they treat their customer, the way they would like to be treated.

Areas For Improvement

Areas For Improvement - N/A

Lead Source

Lead Source - From another builder.

Additional Comments

Additional Comments - We need more people like Tom in the business.

Problem Resolution

Problem Resolution - We didn't have any problems.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the quality of the work.

Lead Source

Lead Source - It was a board member who knew about them.

Areas Of Satisfaction

Areas Of Satisfaction - I was very impressed with them and they gave outstanding service throughout the whole project from start to finish. I was impressed with their service and product.

Areas For Improvement

Areas For Improvement - We were dealing with a new employee but she was really nice and everyone there was really helpful.

Lead Source

Lead Source - I found them online.

Additional Comments

Additional Comments - The whole experience was outstanding!

Areas Of Satisfaction

Areas Of Satisfaction - Value

Areas For Improvement

Areas For Improvement - Mfg time

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the finished product.

Lead Source

Lead Source - I heard about them from online research.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the actual doors, they are amazing.

Lead Source

Lead Source - I heard about them from a builder.