Complete lack of the ability to pay online was a major inconvenience.
Every time I email a service request for a request for our Annual PM service, it takes about 2-3 weeks to get a response. And even though TORC actually replaced the entire roof of both our buildings and we have a signed contracts for annual PM service. I was told that it's up to us, the client, to "remind" TORC of when the annual PM service is due. There have also been a few issues that were found from a TORC inspection on the roof that I was told that I needed to hire "another" roofing company to handle.
The Original Roofing Company is great to work with.
The Original Roofing Company had excellent customer service and a quick response to emergencies. We had a roof leak, and they were very quick. They addressed it the same day.
The work has been done expeditiously and quickly, and I am grateful for that.
I have already given your name to a friend of mine,.
Very professional and customer service oriented.
Expedited my work order efficiently
Once a date was settled upon, we were very satisfied. They had different team members come for cleanup and later inspection. The roofers did a quality job and were very experienced and efficient. Very pleased. A bit difficult to contact and get return calls in the early stages, but that was resolved and everyone was very helpful.
The work was completed correctly. I had no issues. They did good work.
They were very professional, and very prompt. They communicated very well.
They were a great company to work with.
This is the second time we have used TORC to repair our roof and have been very pleased with the quality of work and the employees we have dealt with!
On time and did a good job!
They did exactly what they said they were going to do.
High quality work at a reasonable price.
They are very good with their pricing.
From the estimate to the completion, the workers were the most courteous and professional that I've ever come across.
I was quoted $71,000 and you came in at $10,000.
They did a great job from the initial bid through the final installation and pickup.
They provide excellent service. Jameson is a great guy to deal with.
Great service and very reliable
We still experiened roof leaks after the most recent roof repairs.
I can’t recommend a company that treats customers as I trustworthy children. The communications were off putting and unnecessarily aggressive.
They did a wonderful job