No comment.

Communication

Communication - Ashley was our Sales Consultant. She listened to what we wanted, and we were able to come up with a design for our perfect retirement home.

Additional Comments

Additional Comments - We are currently in the construction phase. We are really happy with our Superintendent, Kolton Mazoch.

Recognized Excellence

Recognized Excellence - Colton gave exceptional service.

See "Communication"

I have no comment.

Areas Of Satisfaction

Areas Of Satisfaction - The company met expectations in all areas.

Areas For Improvement

Areas For Improvement - The company did not fall short of expectations.

Recognized Excellence

Recognized Excellence - Johnathan Bass provided exceptional service.

Additional Comments

Additional Comments - It was an easy and quick process.

Additional Comments

Additional Comments - So far has been a pleasurable experience. Its the up front decisions that take the longest to be done. Building a home can be overwhelming, but made a lot easier by Tilson. Once that part is done, its been fun watching the home take shape. Eric and Kolton have been great to work with. Looking forward to seeing the final product. Subs have done an excellent job to date.

I have recommended Tislon, but with some caveats that I've learned along the way that I think could be better.

Eric, Jonathan, and all of the Tilson team we are involved with make the whole process very easy and enjoyable.

Additional Comments

Additional Comments - Better than ever expected!

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Recognized Excellence

Recognized Excellence - I would like to recognize Johnathan Bass for his exceptional service.

My overall experience with Tilson was great. If I didn't understand something or didn't know what to do, someone would call me and get answers for me. Specifically Eric McKiernan and Viviana.

Additional Comments

Additional Comments - Tilson has made us very comfortable through the process. I would recommend them for your home building journey.

Communication

Communication - Eric's communication was on point. He wasn't pushy. He knew exactly how to help us in our specific situation.

Areas Of Satisfaction

Areas Of Satisfaction - Eric McKiernan was super awesome to work with from beginning to end. Before we signed our contract he was constantly reaching out and each call from him was motivation for my husband and I to get where we needed to be to sign our contract.

Areas For Improvement

Areas For Improvement - Tilson Homes -Katy met all my expectations.

Recognized Excellence

Recognized Excellence - Eric McKiernan

Yes, I will definitely recommend Tilson to anyone

Additional Comments

Additional Comments - It’s been a great experience and I have no complaints about anything working with Tilson!

Areas Of Satisfaction

Areas Of Satisfaction - Eric McKiernan did an excellent job walking through the design process

Recognized Excellence

Recognized Excellence - Eric M as I said before and Garrison Gibb was our superintendent and was extremely helpful and supportive during construction

Additional Comments

Additional Comments - We had a great experience with Tilson

Their communication and friendliness were paramount in our decision.

Areas Of Satisfaction

Areas Of Satisfaction - Their communication and customer service met/exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize our salesperson, Ashley and Greg, our builder. He was great.

Additional Comments

Additional Comments - It was far easier than I thought it would be. I always avoided building a home because it felt daunting, but they made it easy.

Working with Tilson has been a long road but they have been the most supportive and accommodating builder we have ever experienced. From sales to construction, every employee is top notch!

Great

Additional Comments

Additional Comments - Eric was phenomenal and guided us through the entire process exceptionally well. The hand off between sales and the construction team was easy. We would recommend anyone to Tilson and direct them straight to Eric to fulfill their new home needs.

Additional Comments

Additional Comments - Ashley Sloan, Jack, and Jerry Butler have been wonderful

From the start I feel we were told what we wanted to hear to get the sale and then after signing everything changed. Attention to detail is missing in your builds. Your trades just get the job done regardless of how it is done or what the final appearance looks like. Your designers argued with each other during our session making choosing selections very difficult. Our design session lasted an hour because we were so rushed and uncomfortable with the attitudes of those representing your company. The paperwork was not submitted appropriately after our design session and we had to do it again from memory with our sales person late on a Wednesday evening which should have been her day off. The higher up person who is usually an assistant at one of the meetings was not present and our sales person had to handle it alone making this meeting completely unorganized. Our issues with the actual build started when materials were dropped on the driveway we provided and the material, our driveway material and the underlayment of the driveway went into what would be the foundation. This caused us to have to repair the driveway at a cost of more than $8000. Then the crew present did not have working equipment during the cement pour. Our slab was not poured according to standards causing concern which your construction manager addressed in a very unprofessional manner. At our final walk through every concern we brought up we were told it could not be addressed and it is what it is. His boss had to step in after we called to complain many times to the corporate office. I am/was a paying custom and no point did I feel treated that way. For a custom builder customer service should be a higher priority. Communications via text using teenage/slang abbreviations that we do not use as educated adults or even allow our children to use is an insult to your paying customers. When the issues arose with the concrete pour and the construction manager, his boss or anyone else copied on the email failed to reach out with an appropriate response, our faith in your company was lost. These and many more concerns can be addressed if someone would like to call me.

Overall the home turned out nice. It had what we wanted in our dream home.

Areas Of Satisfaction

Areas Of Satisfaction - The sales team was very knowledgeable and helped us a lot.

Ashley was the best ever!

Areas Of Satisfaction

Areas Of Satisfaction - Katy group did great!

Recognized Excellence

Recognized Excellence - Ashley!!

This entire experience was awful. We would not even recommend Tilson to an enemy at this point let alone a friend.

They are great. I have already recommended them to a lot of people.

Additional Comments

Additional Comments - The experience with the salespeople was great. They were always willing to work with us and find a way to make changes we requested. They were always willing to work to make those changes happen or make other suggestions. It has been a pleasure to work with them.

Communication

Communication - They kept me informed every step of the process.

Quality Of Workmanship

Quality Of Workmanship - I had no problems with the workmanship. If there was something that needed to be corrected, they were right on it. They were great.

Quality Of Materials

Quality Of Materials - They were top of the line.

Areas Of Satisfaction

Areas Of Satisfaction - Eric met my expectations. He was the salesperson. He helped me with the designs I wanted to put in the home. The superintendent always kept me informed. He called or texted me. He was great to work with.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. They were always right on it.

Recognized Excellence

Recognized Excellence - I would like to recognize Eric and Kolton for their exceptional service. Erica was our salesperson and Kolton was our superintendent. They worked very well with us.

Additional Comments

Additional Comments - They are great. They made my retirement home dream come true. I would recommend them to anyone.

Eric is very knowledgeable and detail oriented. This helped the planning process go smoothly.

Additional Comments

Additional Comments - Overall, it turned out to be a beautiful home.

Areas Of Satisfaction

Areas Of Satisfaction - Eric was the best. He made us feel very comfortable and was accessible when we needed him. He did every thing he could to help us or knew where to guide us if he couldn’t help.

Recognized Excellence

Recognized Excellence - Eric McKiernan

Probably not to a relative

Did not support a brand new 1 month old house

Unique business model.

Communication

Communication - Ashley Sloan is good at her job!

Additional Comments

Additional Comments - Building a fresh house out in the county is a challenge. Tilson can make it possible for homeowners. Typically, you have to go get a construction loan and pay that mortgage while you are building a home. Tilson provides all of this and the homeowner only needs to put down a reasonable down payment. They are a good organization, have good people and are honest. They make it possible for homeowners to build their homes.

We have recommended Tilson to many potential new customers.

Additional Comments

Additional Comments - Great customer service and well built homes

I have been in the house six weeks now. People need to ask a lot more questions than I did. Once you get in and things are done, you don't know until you have to have an adjustment or additions, like problems with rain gutters. There are a lot of things I had done to the house to make it update livable. I can see why Tilson Homes can offer such good prices compared to other builders. They aren't skipping corners, but are behind the times with the things they do and use.

Additional Comments

Additional Comments - I've had great feedback from the surrounding neighbors who have watched the build process. All say it looks beautiful..

Communication

Communication - They were great communicators.

Recognized Excellence

Recognized Excellence - I would like to recognize Jonathan Bass, he is terrific to work with. I would also like to recognize Ashley Sloan. Furthermore, I had zero problems with the people, they were all terrific and fabulous. I can't say enough about them. Furthermore, I am finding after I moved in.

They were amazing to work with.

Areas Of Satisfaction

Areas Of Satisfaction - The communication with the builder and the ladies in the office met my expectations. They were awesome.

Recognized Excellence

Recognized Excellence - I would like to recognize Kenya Robinson

Where not always attentive to detail or forthcoming

Areas Of Satisfaction

Areas Of Satisfaction - Roomy and attractive

Communication

Communication - Ashley was always quick to respond and forward info my way when I'd have a question, and if she was out of office David was always a quick email or call away if I had any questions.

Additional Comments

Additional Comments - I've had a wonderful time working with Ashley (and David)! Ashley was super helpful with pulling ideas together while going over the plan I'd chosen and the finishes I thought I liked- even taking the time to review my parents' plans when we'd discuss an idea I wanted to incorporate into my own home (we're a Tilson family!). When we signed off on the final plans, I felt confident in the options I'd chosen because I always had multiple options and ideas sent my way when I had a question or comment about the floorplan. I'm super appreciative of everything the team has done to help along the way!

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Areas Of Satisfaction

Areas Of Satisfaction - The timeliness in finishing the house met/exceeded my expectations.

Overall process was good, planning and preparation meetings very well executed. Contruction execution needs some improvement.

Areas Of Satisfaction

Areas Of Satisfaction - Planning and preparing the plans, Helping through the many many options and choices to be made to pull the whole house together. Follow up calls all through the process were very valuable.

Recognized Excellence

Recognized Excellence - Eric McKiernan

Tilson is very thorough in their approach to building new homes on customer property

Recognized Excellence

Recognized Excellence - Curtis Bradford was outstanding, prior to his departure. Chris Hinson was also outstanding as construction Manager

Additional Comments

Additional Comments - Overall, we are very pleased with the outcome of our new home.

It was a smooth process.

Quality Of Materials

Quality Of Materials - good quality

Areas Of Satisfaction

Areas Of Satisfaction - very knowledgeable

Recognized Excellence

Recognized Excellence - Ashley has done a great job keeping us informed of any changes.

Tilson has been amazing from the very beginning.

Additional Comments

Additional Comments - We have been very pleased with everything

N/A

It was a pretty good experience only prayed that some things were more comforting than stressful during building journey.

Recognized Excellence

Recognized Excellence - Mr. Curtis Bradford who we started with and helped us start this process and how he comforted us and assured us that Tilson was an excellent choice to build our home. Mrs. Viviana for helping us with questions when we were getting started she did her job well and gave us hope for a smooth journey. Mr. Hinson for his kindness and how he brought this blessing to completion and him answering the questions of concern when we noticed something not right at the build site.

Additional Comments

Additional Comments - Overall the best choice for our need because the Lord lead us to Tilson to complete a great work for His glory.

Our family working together with TiLSon to make our dream home with high quality expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Take care each house details and people look like as a family .

Recognized Excellence

Recognized Excellence - All personals and expertise

Additional Comments

Additional Comments - Higth quality in every aspect.

Eric was amazing every step of the way! From the moment we walked in we felt very informed about the process and timeline. We never felt pressured into anything and were always given time to think about what we wanted or didn’t want. Eric was kind and personable. He remembered small details about our family from visits which added a fantastic personal touch.

Good sales input walking me through the process, better listening by site supervisor would be and improvement

Areas Of Satisfaction

Areas Of Satisfaction - Construction speed was remarkable

Recognized Excellence

Recognized Excellence - Eric McKiernan was fantastic and very helpful. A very knowledgeable and personable professional

The Katy Team has been good to work with thus far. Ashley Sloan our sales rep has always been very helpful and responsive to all of our needs!