Work Done Right

Work Done Right - I had a problem with one of the windows not sliding down. When I called in, they responded quickly and fixed the problem.

I am satisfed with the work.

Types of work

Types of work - They replaced 27 windows.

Recognized Excellence

Recognized Excellence - Robert the installer was very nice.

Additional Comments

Additional Comments - So far, so good.

Types of work

Types of work - They replaced fifteen windows.

Quality Of Materials

Quality Of Materials - You get what you pay for.

Recognized Excellence

Recognized Excellence - I would like to recognize Bobbi Jo Barats.

Additional Comments

Additional Comments - We will probably contact Bobbi Jo early next year to replace a couple of more windows and an entry door.

I highly recommend Tom Adams as I never felt more confident that I was making a great decision with my purchase. The salesman was so helpful and spoke confidently about the product. The installers were so respectful and very good at their job as well as clean and courteous. ?When they say you get what you pay for, they aren’t kidding because I couldn’t be happier. Price was fair and the quality of work is perfect. Thank you Tom Adams. I love my new patio doors as they’ve added so much value to my home.

Clean

Clean - I was so very impressed how respectful these installers were in my house and they cleaned up every last speck. Thank you for caring

Safe

Safe - I never thought tht they would harm themselves at any time, they were careful and focused on the job

Respectful

Respectful - They addressed me appropiately and were respectiful to me and my surroundings at all times.

Communication

Communication - The installers told me what they were going to do and they let me know how long they were going to be and when they were going to be finished.

Quality Of Materials

Quality Of Materials - They had everything that they needed to do the job completely and satisfactorily

Quality Of Workmanship

Quality Of Workmanship - I love my new patio doors, they work so nice and look really great. They have added value to my home and this is such a big difference from the materials that are used at Home Depot and Lowes. I’ll never again go back there for anything for my home.

Problem Resolution

Problem Resolution - Fortunately, there were no problems that they came upon as they installed my new patio doors

Value

Value - Absolutely fair. I know that I could not find this workmanship or craftsmanship at Home Depot or lowes

Sales Knowledge

Sales Knowledge - My salesman could not have been more helpful in my decision. He was able to give me all the details in relation to my purchase making me feel confident that I was making the best purchase

Recognized Excellence

Recognized Excellence - Absolutely, my salesman and the installers were all exceptional.

Referral

Referral - I do have a few friends that will be needed services and I have already recommended Tom Adams highly over anyone else they might consider.

Types of work

Types of work - Screen door replacements

John from Tom Adams Windows was absolutely fantastic. His extensive knowledge of their products and the window installation process was evident from the start. Unlike other window companies we considered, John's approach was professional, efficient, and completely transparent.

We were incredibly impressed when our 20 windows were installed in a single day. The team did a flawless job, requiring no additional painting or repairs. The quality of the windows is exceptional, and John was able to provide us with the perfect option for our Pennsylvania climate.

Not only was the service outstanding, but the pricing was also competitive. Several other quotes we received were significantly higher, often double or even triple the cost. John took the time to explain the differences between various products and ensure we understood the value we were getting.

I wholeheartedly recommend Tom Adams Windows to anyone in need of new windows. Their expertise, efficiency, and exceptional customer service make them the clear choice.

Types of work

Types of work - Windows

Sales Knowledge

Sales Knowledge - John knows windows! We met with 6 window companies before selecting Tom Adams. John was a huge reason why.

Types of work

Types of work - I had an 8’ x 6’ picture window replaced.

Quality Of Materials

Quality Of Materials - I couldn’t have asked for better quality than what they provided.

Quality Of Workmanship

Quality Of Workmanship - Highest quality I’ve ever encountered.

Recognized Excellence

Recognized Excellence - Everyone that worked in my project provided exceptional service.

Referral

Referral - Everyone I know that has seen my finished project is impressed.

Additional Comments

Additional Comments - I would like to thank Tom Adam’s crew for helping me get this done!

Communication

Communication - Kyle was very informative

Types of work

Types of work - They replaced a sliding door for me.

They were very professional.

Referral

Referral - We already have another order with them.

Additional Comments

Additional Comments - They have great customer service. They go above and beyond. They support their product.

Types of work

Types of work - They installed a storm door and two steel doors.

Types of work

Types of work - They installed a sliding patio door and a storm door for me.

Respectful

Respectful - They were very good.

Additional Comments

Additional Comments - We were very pleased with their work and products.

Types of work

Types of work - They installed windows and doors for me.

Recognized Excellence

Recognized Excellence - I would like to recognize Erick. The installation was amazing.

Referral

Referral - I just referred my neighbors.

Additional Comments

Additional Comments - It was a pleasant experience. The work was satisfying, and I am amazed at the outcome and how it improved our rooms.

We needed to replace our front door. The team discussed our options, and made the selection process so easy. They scheduled the measurements the following week, and we had our door installed flawlessly a few weeks later. We couldn't be more pleased with the entire process and absolutely love our new door.

The project process started out good in the beginning, but it appeared that too many folks were involved afterward including the installation crew.

They were excellent!

Types of work

Types of work - My project was carpet installation.

Problem Resolution

Problem Resolution - There were no problems.

Recognized Excellence

Recognized Excellence - The lady in the store was excellent. She made sure I knew what I needed to have and the amount of money we would spend. She is a very good employee!

We had them do work at our home and it was not good quality workmanship. We called in, and they sent the installer to check the quality, and they made it worse.

Types of work

Types of work - They installed carpet for me.

Problem Resolution

Problem Resolution - We did not have any problems.

Referral

Referral - At this time I do not have any projects, but in the future I may.

Additional Comments

Additional Comments - They provided a prompt service and a quality job.

Quality Of Materials

Quality Of Materials - Quality of the door is better than expected. Our door was a bit asked and the installer did an excellent job of installing the door for it to work properly We love the new door.

The quoting process was not pressure filled. I was given ample time to review the quote before having to make a decision.
I was kept informed of the delivery schedule.
Installation was hassle free. Technicians showed up when scheduled, worked around my household activities, and left the house as clean as it was when they arrived. They were very informative with respect to the window features and answered my numerous questions.

Types of work

Types of work - Door replacement

Value

Value - We comparison shopped with 7 other companies and Tom Adams offered us the best quality and service for the cost. We are very pleased with choosing them.

Work Done Right

Work Done Right - Excellent work!

Sales Knowledge

Sales Knowledge - Sales representatives was able to answer all our questions, demonstrating knowledge of materials and history of doors.

The Sales Associates are highly knowledgeable on the product options. They also provided an array of financing options. The installation Team was extremely professional and experienced. My house had settled and had some odd angles. They were not a problem. They left everything as clean as when they arrived. The doors were installed during an extreme heat wave. The temperature change was unbelievably noticeable as soon as the doors or windows were opened! I am so happy with my purchase and highly recommend Tom Adams!

Types of work

Types of work - I had 2 doors & 2 storm/screen doors installed. Then I liked them so much I purchased the replacement of my other 2 doors, storm/screen doors and 2 casement windows.

Clean

Clean - They wore paper shoe coverings & laid down quilts to protect my floors.

Communication

Communication - I had a warranty issue and a request to change 2 of my door handles on 2 of my doors so I only need one set of keys for the doors. My request was addressed. The order was placed and the installation scheduled. The communication was excellent.

Quality Of Materials

Quality Of Materials - The doors provided a tight seal & noticeably kept the extreme heat out. I love the way the screen door slides down for an easy transition to let in the breeze. Top quality.

Quality Of Workmanship

Quality Of Workmanship - They were highly professional, clean and efficient. The best.

Problem Resolution

Problem Resolution - One of the storm door windows shattered. I can only guess how it happened. It could’ve been from a neighborhood child’s ball or a bird that flew into it. I didn’t see or hear it. When I contacted Tom Adams I found it was covered by warranty, thankfully.

Value

Value - The price was expensive for me but less than their competitor. The quality of the doors and windows was excellent. The quality of the install was exceptional. and the doors and the windows are wonderful.

Work Done Right

Work Done Right - The doors and windows were installed expertly. I changed the style of door handle as I liked the 2nd set of door handles better than the 1st set. The installation was perfect it was my preference that initiated the change order for the door handles and locks so one set of keys would address the entry.

Sales Knowledge

Sales Knowledge - They walked me through the options, the requirements before the install and helped arrange financing which I couldn’t have done otherwise. I thought I could only afford one door without the screen door. I ended up getting all four doors and screen Charlotte/storm doors replaced, plus 2 casement windows. I couldn’t be happier!

Recognized Excellence

Recognized Excellence - I had 2 sales associates. The 1st order of 2 doors & storm doors purchased was John McGinty. He helped me to see the options & get financing.The 2nd set of doors and 2 casement windows ordered was Pat Maloney. He actually came out to the house. I had more questions on my 2nd order! Pat Maloney listened and explained how everything worked & what my options were. He was terrific. His expertise was so valuable.

Referral

Referral - I’ve already shown 2 of my neighbors, mentioned it to my boss & everyone who visits.

Additional Comments

Additional Comments - I would recommend shatterproof glass on the storm/screen door as one of the screen door windows shattered. I can only guess how it happened. It could’ve been from a neighborhood child’s ball or a bird that flew into it. I didn’t see or hear it. When I contacted Tom Adams I found it was covered by warranty, thankfully. They scheduled the fix almost immediately.

Great response from sales team and BY FAR the most competitive pricing! We are very happy with our windows and feel like we got a great value! The installer and his son were outstanding and we highly recommend Tom Adams to anyone seeking replacement or new windows!

Sales Knowledge

Sales Knowledge - Outstanding!

Recognized Excellence

Recognized Excellence - Ken