I dealt with them on a personal and professional level, and they have been very professional.

They are very professional in their dealings and upfront with all information.

Recognized Excellence

Recognized Excellence - I would like to recognize Craig Watson. Over 50 years ago when I purchased my house, Tom Adams did work in my house then. That is why is used them again. I trust them implicitly.

Recognized Excellence

Recognized Excellence - I would like to recognize our salesman, Craig. He was very helpful with picking out both doors. He helped us with computer generated images so we could see what they would like on our house. It helped us choose the right color. We might have gone with a different color without those images, so that was very helpful.

Additional Comments

Additional Comments - The installers were really good. They definitely knew what they were doing, and everything came out really well.

Recognized Excellence

Recognized Excellence - Everyone was extremely helpful - from the salesman on the showroom floor to the gals in the office scheduling and the guys who installed. Very attentive and answered all our questions and concerns.

Additional Comments

Additional Comments - Our sales person Tom McGinty was fantastic. Also the main foreman/ worker who was here every day and spoke to me was fantastic. I’m sorry that I forget his name.

Have used their products/services for over 20 years. They always provide excellent service

Excellent workmanship and customer service.

Recognized Excellence

Recognized Excellence - From the start, Mike Mooney helped us find the doors that look great on our house and exceeded our expectations. Mike was very patient to guide us through the sometimes overwhelming selection of doors and was easily accessible when we made revisions to our original selections. The whole time we never felt rushed or pressured to use Tom Adams. The door installers, Vinny and Steve, were incredibly skilled and had to be the best contractors I have ever encountered. Really, the door installation was flawless.

Additional Comments

Additional Comments - I recently had Tom Adams install house entry doors. This is the second time we have used this company. For the first installation we had windows replaced throughout my house. Now I’m convinced they are always striving to be the best. The customer service and quality craftsmanship always amazes me.

Problem Resolution

Problem Resolution - I didn't have any problems.

Wonderful customer service! Responsive to messages and stand by their products and workmanship!

Sales Knowledge

Sales Knowledge - BobbiJo was phenomenal!

Tom Adams Windows and Carpet was very professional and helpful. I am very happy with the installation and the carpet. The installers were outstanding!

Clean

Clean - Tom Adams Windows and Carpet left the job site very clean.

Sales Knowledge

Sales Knowledge - I rate the salesperson five-stars. He was knowledgeable and helpful regarding my project. He retired during the process.

Recognized Excellence

Recognized Excellence - I would like to recognize the three installers for their exceptional service. I have a lot of spindles on the stairs, and they did a great job!

I have not been able to recommend any company for many years because no one has earned it. I am a professional consultant and my word is very important to me and those that know me. I have absolutely no problem recommending Tom Adams to anyone.

Clean

Clean - The estimators and installers placed clean tarps down whenever entering the house. They even used covers for the shoes in the house. The outside of the house looked better after they left than before the arrived.

Safe

Safe - Without a question. I consult OSHA to companies for a living. I have no problems with how the technicians utilized proper safety procedures throughout the job.

Respectful

Respectful - Every one from Tim the Salesperson, the estimator the installers to include the office staff exceeded my expectations.

Communication

Communication - Communication has been perfect with updates throughout the process to include checking to make sure everything was OK and providing progress updates. After the work was performed and all transactions finalized, the salesman and install team leader called just to make sure everything was still perfect.

Quality Of Materials

Quality Of Materials - Because of the trust we had in our Salesperson (tim) he could have sold us thousands of dollars of product we expected to purchase. Instead he sold us what we needed and explained our options in an easy to understand manner.

Quality Of Workmanship

Quality Of Workmanship - These people exceeded our expectations in every area.

Problem Resolution

Problem Resolution - Any problems we encountered (some self inflected) were immediately addressed and resolved.

Value

Value - We shopped three major companies for estimates. Tom Adams gave us the best price with a better warranty than the other two national companies. Because the cost was more realistic, we were able to purchase more windows and plan our future carpeting purchases with a confidence that Tom Adams will do us right.

Work Done Right

Work Done Right - Even though it was done right, Tom Adams sent technicians out just to make sure it met their standards. I continue to get calls from Tim and the install department to remind me of the lifetime warranty and Tom Adams will be there if needed.

Sales Knowledge

Sales Knowledge - Our Salesperson Tim, Anna, Juli and Glenn are knowledgeable in their product as well as having the ability to take a seemingly complicated problem and coming up with a simple solution regardless of the cause or reason.

Recognized Excellence

Recognized Excellence - Tim our salesperson was /is with us through the entire process and beyond. The ordering department and Installation team are perfectionist. Any minor problem was addressed immediately and resolved beyond my expectations. I continue to be contacted periodically just to make sure everything is fine. Who does that anymore?

Referral

Referral - Because of our satisfaction with all facets of the company (to include calls from the Adams's family), we have already purchased additional windows. We are now getting ready to purchase carpet for the entire house because we know we are working with a company that backs what they promise.

Additional Comments

Additional Comments - My wife and I never expected to work with a company with such integrity throughout the company. Tim has become a trusted friend, something you just don't get in companies these days. I believe the company is driven by its own high standards because they resolved issues that I thought could have very easily have been chargeable, but werent. In closing I very seldom write positive reviews, because most companies today dont earn them. I am very pleased to find a company worthy of my praise. Good Job Team!

Excellent service and quality work.

Respectful

Respectful - Personable

Communication

Communication - Appreciated informing us of change in person doing our job.

Recognized Excellence

Recognized Excellence - Our sales lady was accommodating and helpful. The technician assigned to our job was knowledgeable and did quality work.

I was referred to Tom Adam’s Windows by a friend who is a longtime customer and was very pleased with the work done. Just wish the referral incentive was handled, my friend never received payment as offered by the salesperson.

Recognized Excellence

Recognized Excellence - Tom Polansky was very helpful in the selection process.

I recommended them to my next door neighbor about an hour ago.

Recognized Excellence

Recognized Excellence - Glen Jr and Bob Hertlein

Referral

Referral - I referred them to my neighbors about an hour ago.

We had Tom Adams replace our entry door including side lights and transom. The salesman, Tim Pokalsky, worked with us to choose the options and build a computer generated picture of how the new door and glass will look installed on our house. The final product and matches what we expected. It looks great and the quality far exceeds the builder grade door we replaced. The installation was excellent and the installers took care of everything. We are very pleased with the results.

Problem Resolution

Problem Resolution - There were no problems to resolve.

Recognized Excellence

Recognized Excellence - Tim Pokalsky. He is very patient and worked with us to balance costs and looks. The final result is excellent.

Referral

Referral - We're in the process of adding a storm door - which we should have added when we ordered the entry door.

We didn't consider anyone else because we we satisfied with selection, price, and professional assistance. The professional assistance is critical in making large $ choices. On our scheduled installation day, we were in a deep freeze and snowstorm. The job included two sliders and the front door! We were able to reschedule for a more favorable weather day.

They did a good job for us.

Additional Comments

Additional Comments - Overall, a pleasant experience. They gave us the price, they seemed very professional. They were on time, and the finished product was good.

Everything was great. They did everything they said they were going to do.

Problem Resolution

Problem Resolution - I did not have any problems.

Recognized Excellence

Recognized Excellence - I would like to recognize Pat for his exceptional service. He was really fantastic!

From the beginning of my project to the end was fantastic. My sales person, scheduler and the installation were great.

Everything went fine. I had no issues.

Additional Comments

Additional Comments - I am very pleased with the windows that were installed in addition to the workmanship. Both the sales rep and the employee's that installed my window were amazing and did exceptional work. My brother recommended Tom Adams to me and I am very pleased. Thank you!!

Quality products. Knowledgeable installers

Types of work

Types of work - I also had gutters installed.

Recognized Excellence

Recognized Excellence - They were all good and the installer was excellent.

Additional Comments

Additional Comments - I was completely satisfied.

Problem Resolution

Problem Resolution - They absolutely addressed and resolved problems effectively.

Recognized Excellence

Recognized Excellence - I would like to recognize all of them. I highly recommend them, and they are wonderful people.

Additional Comments

Additional Comments - They are a great place to deal with, very reliable, and fantastic customer service.

Tim walked us through our options on more than one occasion, was very accommodating even when we had our kids with us in the showroom. Work was done quickly and effectively.

Recognized Excellence

Recognized Excellence - Tim was our salesman and he was great

All of the Tom Adams staff members, including the sales person, the scheduler, and the technical installers, were knowledgeable, responsive and helpful. The sales person presented alternatives and a fair price, without any pressure. The scheduler kept us informed of the reasonable changes in the installation date (due to 7 degree winter weather). The installation was completed in less time than projected. We informed the office the day after installation that there was a problem with one of 18 windows; a craftsman was in our home within hours and arranged for a full replacement window unit. It was installed on the day promised. We are happy to recommend Tom Adams and look forward to future purchases there.

Problem Resolution

Problem Resolution - The morning after the windows were installed, I was unable to open the casement window in the kitchen. I called the office and a craftsman was in our home within hours. He agreed that there was a problem with that window and said the entire unit would be replaced. The service desk set a date that the replacement would be installed and that date was met. The character of a company is not judged only by if there is a problem, but in how the problem is resolved. This resolution was handled perfectly.

Recognized Excellence

Recognized Excellence - Sorry that I do not recall the installers’ name, but I would like to commend the two craftmen who installed the replacement window on Thursday, March 21.

The sales representative and the installers from Tom Adams Windows and Carpet were excellent.

Recognized Excellence

Recognized Excellence - I would like to recognize Patrick for his exceptional service. He was easy to work with and we got everything we asked for.

Recognized Excellence

Recognized Excellence - John Ginty and the installers.

Sales Knowledge

Sales Knowledge - We were very impressed with the salesman.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman for his exceptional service!

Sales Knowledge

Sales Knowledge - Pat Maloney was great

Recognized Excellence

Recognized Excellence - Pat Maloney

We are very pleased with the work and products provided by Tom Adams Windows and Carpet. We have had several windows and doors installed by their installers over the years and have always been very happy with their work. If we had a difficulty with anything, they were quick to respond and rectify the problem. We would not hesitate to recommend Tom Adams Windows and Carpet.

Recognized Excellence

Recognized Excellence - Unfortunately, I don't remember our installer's name. But he was terrific! Very professional, very thorough, very friendly. He explained what he was doing and kept us abreast of his progress.

We would highly recommend Tom Adams. We love our ProVia windows and doors. John Ginty was exceptionally knowledgeable about his product line and installation. He was really helpful in guiding us thru the decision making process. Elvis, Brandon, and their crews were very professional and efficient. Their work was very high quality. The few minor issues we had were addressed quickly and with 100% satisfaction.

Recognized Excellence

Recognized Excellence - John Ginty was exceptionally knowledgeable about his product line and installation. He was really helpful in guiding us thru the decision making process. Elvis, Brandon, and their crews were very professional and efficient. Their work was very high quality. The few minor issues we had were addressed quickly and with 100% satisfaction.

Recognized Excellence

Recognized Excellence - Bobbi Joe and Gerald

Great service, great workmanship. Will definitely use Tom Adams again!

Very happy with our new carpet,installers were professional , hardworking & got the job done in a timely manner. Would definitely recommend.

Recognized Excellence

Recognized Excellence - John Ginty

They arrived on time. They were very efficient and completed the work in a timely manner.

Problem Resolution

Problem Resolution - There were no problems during the installation of the windows.

Sales Knowledge

Sales Knowledge - Bobbi Jo was very helpful and knowledgeable about the windows.

Sales Knowledge

Sales Knowledge - Ken my salesman was

Problem Resolution

Problem Resolution - I did not have any problems, but having a new door resolved old issues I was having.

Recognized Excellence

Recognized Excellence - I thought the service was outstanding. She made the whole process of showing me the door that would work best for me and the process of getting an estimate very easy. She did a great job. Also, the two installers were great. Everyone I dealt with was very good.

Referral

Referral - I can benefit from additional services. When I am back in the city, I may need some new windows replaced.

Additional Comments

Additional Comments - Initially, I contacted Renewal by Anderson to get a new door. Dealing with them was like getting a root canal—an extremely painful experience. I went to Tom Adams Windows and Carpet because they are a local company and have been in business since 1955, and I should've gone with them from the start. They are a great company and good to deal with.

Very knowledgeable and respectful team. Great value.

Quality Of Materials

Quality Of Materials - I would rate the quality of the materials at 6 stars if I could.

I would offer them a 10-star rating if I could. They did a good job. They were great!

Difficulty in getting the door properly installed

Neighbor out walking, admired the work done on windows and doors. Said she was interested in new windows and I gave her Bobby Jo’s card. Told her I was pleased with everything.

The windows were not as expected. The window in the dining room had no handle to up it and due to the very small wood frame work on the window it was very hard to find a handle. Also the framework around the window is very small and doesn’t match the other windows in the room. Also it was very hard to speak to the installers, they didn’t speak English, I believe it was Russian, so they didn’t understand me. Very frustrating

I would gladly recommend Tom Adams to anyone.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesperson for their exceptional service.

Additional Comments

Additional Comments - Their process is very good. How they set things up and do things was pretty effective.

They have been accommodating about coming out to make repairs. They did a good job in my floors.

Recognized Excellence

Recognized Excellence - I would like to recognize the lady who was my salesperson.