Types of work

Types of work - The did my carpet.

Quality Of Workmanship

Quality Of Workmanship - I was very happy overall. They did a good job!

Additional Comments

Additional Comments - Our sales person Tom McGinty was fantastic. Also the main foreman/ worker who was here every day and spoke to me was fantastic. I’m sorry that I forget his name.

From the beginning of my project to the end was fantastic. My sales person, scheduler and the installation were great.

The sales representative and the installers from Tom Adams Windows and Carpet were excellent.

Recognized Excellence

Recognized Excellence - I would like to recognize Patrick for his exceptional service. He was easy to work with and we got everything we asked for.

We are very pleased with the work and products provided by Tom Adams Windows and Carpet. We have had several windows and doors installed by their installers over the years and have always been very happy with their work. If we had a difficulty with anything, they were quick to respond and rectify the problem. We would not hesitate to recommend Tom Adams Windows and Carpet.

Recognized Excellence

Recognized Excellence - Unfortunately, I don't remember our installer's name. But he was terrific! Very professional, very thorough, very friendly. He explained what he was doing and kept us abreast of his progress.

We would highly recommend Tom Adams. We love our ProVia windows and doors. John Ginty was exceptionally knowledgeable about his product line and installation. He was really helpful in guiding us thru the decision making process. Elvis, Brandon, and their crews were very professional and efficient. Their work was very high quality. The few minor issues we had were addressed quickly and with 100% satisfaction.

Recognized Excellence

Recognized Excellence - John Ginty was exceptionally knowledgeable about his product line and installation. He was really helpful in guiding us thru the decision making process. Elvis, Brandon, and their crews were very professional and efficient. Their work was very high quality. The few minor issues we had were addressed quickly and with 100% satisfaction.

Problem Resolution

Problem Resolution - I did not have any problems, but having a new door resolved old issues I was having.

Recognized Excellence

Recognized Excellence - I thought the service was outstanding. She made the whole process of showing me the door that would work best for me and the process of getting an estimate very easy. She did a great job. Also, the two installers were great. Everyone I dealt with was very good.

Referral

Referral - I can benefit from additional services. When I am back in the city, I may need some new windows replaced.

Additional Comments

Additional Comments - Initially, I contacted Renewal by Anderson to get a new door. Dealing with them was like getting a root canal—an extremely painful experience. I went to Tom Adams Windows and Carpet because they are a local company and have been in business since 1955, and I should've gone with them from the start. They are a great company and good to deal with.

Very knowledgeable and respectful team. Great value.

The installer was excellent and friendly.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesperson and all the installers for exceptional service.

Additional Comments

Additional Comments - My experience with the company was great. The only issue I had was with the phantom screen. It took several months to arrive, and several attempts to install.

Recognized Excellence

Recognized Excellence - I would like to recognize John Ginty for his exceptional service.

Additional Comments

Additional Comments - I am very pleased with the experience.

Multiple returns to my home to correct your error make right.

We had a great experience.

Recognized Excellence

Recognized Excellence - The whole team was great.

Awesome in every aspect.

Salesman was very knowledgeable and personable. Nineteen windows were installed in one day at the scheduled time. The problem was the quality of the product. The Privia windows, upon installation: three had visible cracks, four screens had tears, and three of the windows locks were broken. Tom Adams did address these problems promptly, but my confidence in our purchase and our decision to go with the Provia windows has been compromised. I cannot say that I would make the same decision if I had to make this major purchase all over again. I was really disappointed in the condition of the windows upon installation.

Types of work

Types of work - gutters and soffits

Quality Of Workmanship

Quality Of Workmanship - Workmanship was above and beyond what I paid for. The installer fixed the existing threshold of the door at no extra cost.

Problem Resolution

Problem Resolution - There were no problems.

Sales Knowledge

Sales Knowledge - The salesman was very helpful.

Additional Comments

Additional Comments - They were fast and efficient. They were ahead of schedule, and everything was good.

Excellent quality, workmanship and service through the installation process

Sales Knowledge

Sales Knowledge - John really know his product lines

Recognized Excellence

Recognized Excellence - John from the Doylestown office

Additional Comments

Additional Comments - overall, outstanding quality and service

The workmanship was good. They also provided information for someone that could paint the frames.

Quality Of Materials

Quality Of Materials - I got the Marvin windows that I wanted. I like that I was able to select the type of windows I wanted.

Work Done Right

Work Done Right - There was one screen that did not come in with the order. We finally got everything. We could not get everything in one shipping.

Recognized Excellence

Recognized Excellence - I would like to recognize Mike the director of sales.

Referral

Referral - I may be interested in carpet at a later date.

Additional Comments

Additional Comments - They are a local company with three offices, and they all work together with one construction group. Everything is done locally and that is why I like them, and they have been in business for many years.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman.

Very bad communication with the customer

Recognized Excellence

Recognized Excellence - John Ginty was great to work with

Scott was great Like the Door and window

Recognized Excellence

Recognized Excellence - I would like to recognize John Ginty. He was very knowledgeable and helped us throughout the entire process.

Additional Comments

Additional Comments - It was timely, the scheduling was on target, and the work was done in the suggested amount of time. There were no issues during the installation at all, that were reported to me that needed to be discussed. I am very satisfied.