John from Tom Adams Windows was absolutely fantastic. His extensive knowledge of their products and the window installation process was evident from the start. Unlike other window companies we considered, John's approach was professional, efficient, and completely transparent.

We were incredibly impressed when our 20 windows were installed in a single day. The team did a flawless job, requiring no additional painting or repairs. The quality of the windows is exceptional, and John was able to provide us with the perfect option for our Pennsylvania climate.

Not only was the service outstanding, but the pricing was also competitive. Several other quotes we received were significantly higher, often double or even triple the cost. John took the time to explain the differences between various products and ensure we understood the value we were getting.

I wholeheartedly recommend Tom Adams Windows to anyone in need of new windows. Their expertise, efficiency, and exceptional customer service make them the clear choice.

Types of work

Types of work - Windows

Sales Knowledge

Sales Knowledge - John knows windows! We met with 6 window companies before selecting Tom Adams. John was a huge reason why.

Types of work

Types of work - They replaced a sliding door for me.

We needed to replace our front door. The team discussed our options, and made the selection process so easy. They scheduled the measurements the following week, and we had our door installed flawlessly a few weeks later. We couldn't be more pleased with the entire process and absolutely love our new door.

They were excellent!

Quality Of Materials

Quality Of Materials - Quality of the door is better than expected. Our door was a bit asked and the installer did an excellent job of installing the door for it to work properly We love the new door.

The Sales Associates are highly knowledgeable on the product options. They also provided an array of financing options. The installation Team was extremely professional and experienced. My house had settled and had some odd angles. They were not a problem. They left everything as clean as when they arrived. The doors were installed during an extreme heat wave. The temperature change was unbelievably noticeable as soon as the doors or windows were opened! I am so happy with my purchase and highly recommend Tom Adams!

Types of work

Types of work - I had 2 doors & 2 storm/screen doors installed. Then I liked them so much I purchased the replacement of my other 2 doors, storm/screen doors and 2 casement windows.

Clean

Clean - They wore paper shoe coverings & laid down quilts to protect my floors.

Communication

Communication - I had a warranty issue and a request to change 2 of my door handles on 2 of my doors so I only need one set of keys for the doors. My request was addressed. The order was placed and the installation scheduled. The communication was excellent.

Quality Of Materials

Quality Of Materials - The doors provided a tight seal & noticeably kept the extreme heat out. I love the way the screen door slides down for an easy transition to let in the breeze. Top quality.

Quality Of Workmanship

Quality Of Workmanship - They were highly professional, clean and efficient. The best.

Problem Resolution

Problem Resolution - One of the storm door windows shattered. I can only guess how it happened. It could’ve been from a neighborhood child’s ball or a bird that flew into it. I didn’t see or hear it. When I contacted Tom Adams I found it was covered by warranty, thankfully.

Value

Value - The price was expensive for me but less than their competitor. The quality of the doors and windows was excellent. The quality of the install was exceptional. and the doors and the windows are wonderful.

Work Done Right

Work Done Right - The doors and windows were installed expertly. I changed the style of door handle as I liked the 2nd set of door handles better than the 1st set. The installation was perfect it was my preference that initiated the change order for the door handles and locks so one set of keys would address the entry.

Sales Knowledge

Sales Knowledge - They walked me through the options, the requirements before the install and helped arrange financing which I couldn’t have done otherwise. I thought I could only afford one door without the screen door. I ended up getting all four doors and screen Charlotte/storm doors replaced, plus 2 casement windows. I couldn’t be happier!

Recognized Excellence

Recognized Excellence - I had 2 sales associates. The 1st order of 2 doors & storm doors purchased was John McGinty. He helped me to see the options & get financing.The 2nd set of doors and 2 casement windows ordered was Pat Maloney. He actually came out to the house. I had more questions on my 2nd order! Pat Maloney listened and explained how everything worked & what my options were. He was terrific. His expertise was so valuable.

Referral

Referral - I’ve already shown 2 of my neighbors, mentioned it to my boss & everyone who visits.

Additional Comments

Additional Comments - I would recommend shatterproof glass on the storm/screen door as one of the screen door windows shattered. I can only guess how it happened. It could’ve been from a neighborhood child’s ball or a bird that flew into it. I didn’t see or hear it. When I contacted Tom Adams I found it was covered by warranty, thankfully. They scheduled the fix almost immediately.

Types of work

Types of work - The did my carpet.

Quality Of Workmanship

Quality Of Workmanship - I was very happy overall. They did a good job!

Additional Comments

Additional Comments - Our sales person Tom McGinty was fantastic. Also the main foreman/ worker who was here every day and spoke to me was fantastic. I’m sorry that I forget his name.

From the beginning of my project to the end was fantastic. My sales person, scheduler and the installation were great.

The sales representative and the installers from Tom Adams Windows and Carpet were excellent.

Recognized Excellence

Recognized Excellence - I would like to recognize Patrick for his exceptional service. He was easy to work with and we got everything we asked for.

We are very pleased with the work and products provided by Tom Adams Windows and Carpet. We have had several windows and doors installed by their installers over the years and have always been very happy with their work. If we had a difficulty with anything, they were quick to respond and rectify the problem. We would not hesitate to recommend Tom Adams Windows and Carpet.

Recognized Excellence

Recognized Excellence - Unfortunately, I don't remember our installer's name. But he was terrific! Very professional, very thorough, very friendly. He explained what he was doing and kept us abreast of his progress.

We would highly recommend Tom Adams. We love our ProVia windows and doors. John Ginty was exceptionally knowledgeable about his product line and installation. He was really helpful in guiding us thru the decision making process. Elvis, Brandon, and their crews were very professional and efficient. Their work was very high quality. The few minor issues we had were addressed quickly and with 100% satisfaction.

Recognized Excellence

Recognized Excellence - John Ginty was exceptionally knowledgeable about his product line and installation. He was really helpful in guiding us thru the decision making process. Elvis, Brandon, and their crews were very professional and efficient. Their work was very high quality. The few minor issues we had were addressed quickly and with 100% satisfaction.

Problem Resolution

Problem Resolution - I did not have any problems, but having a new door resolved old issues I was having.

Recognized Excellence

Recognized Excellence - I thought the service was outstanding. She made the whole process of showing me the door that would work best for me and the process of getting an estimate very easy. She did a great job. Also, the two installers were great. Everyone I dealt with was very good.

Referral

Referral - I can benefit from additional services. When I am back in the city, I may need some new windows replaced.

Additional Comments

Additional Comments - Initially, I contacted Renewal by Anderson to get a new door. Dealing with them was like getting a root canal—an extremely painful experience. I went to Tom Adams Windows and Carpet because they are a local company and have been in business since 1955, and I should've gone with them from the start. They are a great company and good to deal with.

Very knowledgeable and respectful team. Great value.

The installer was excellent and friendly.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesperson and all the installers for exceptional service.

Additional Comments

Additional Comments - My experience with the company was great. The only issue I had was with the phantom screen. It took several months to arrive, and several attempts to install.

Recognized Excellence

Recognized Excellence - I would like to recognize John Ginty for his exceptional service.

Additional Comments

Additional Comments - I am very pleased with the experience.

Multiple returns to my home to correct your error make right.

We had a great experience.

Recognized Excellence

Recognized Excellence - The whole team was great.

Awesome in every aspect.

Salesman was very knowledgeable and personable. Nineteen windows were installed in one day at the scheduled time. The problem was the quality of the product. The Privia windows, upon installation: three had visible cracks, four screens had tears, and three of the windows locks were broken. Tom Adams did address these problems promptly, but my confidence in our purchase and our decision to go with the Provia windows has been compromised. I cannot say that I would make the same decision if I had to make this major purchase all over again. I was really disappointed in the condition of the windows upon installation.

Types of work

Types of work - gutters and soffits

Quality Of Workmanship

Quality Of Workmanship - Workmanship was above and beyond what I paid for. The installer fixed the existing threshold of the door at no extra cost.

Problem Resolution

Problem Resolution - There were no problems.

Sales Knowledge

Sales Knowledge - The salesman was very helpful.

Additional Comments

Additional Comments - They were fast and efficient. They were ahead of schedule, and everything was good.

Excellent quality, workmanship and service through the installation process

Sales Knowledge

Sales Knowledge - John really know his product lines

Recognized Excellence

Recognized Excellence - John from the Doylestown office

Additional Comments

Additional Comments - overall, outstanding quality and service

The workmanship was good. They also provided information for someone that could paint the frames.

Quality Of Materials

Quality Of Materials - I got the Marvin windows that I wanted. I like that I was able to select the type of windows I wanted.

Work Done Right

Work Done Right - There was one screen that did not come in with the order. We finally got everything. We could not get everything in one shipping.

Recognized Excellence

Recognized Excellence - I would like to recognize Mike the director of sales.

Referral

Referral - I may be interested in carpet at a later date.

Additional Comments

Additional Comments - They are a local company with three offices, and they all work together with one construction group. Everything is done locally and that is why I like them, and they have been in business for many years.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman.

Very bad communication with the customer

Recognized Excellence

Recognized Excellence - John Ginty was great to work with

Scott was great Like the Door and window

Recognized Excellence

Recognized Excellence - I would like to recognize John Ginty. He was very knowledgeable and helped us throughout the entire process.

Additional Comments

Additional Comments - It was timely, the scheduling was on target, and the work was done in the suggested amount of time. There were no issues during the installation at all, that were reported to me that needed to be discussed. I am very satisfied.

The actual products are good and seem to be installed correctly. The windows were left gross and covered in caulk and residue that Tom Adams refused to want to come back and clean. There are still windows with that residue because of how difficult it has been to clean them (especially the second floor windows.) I am being generous with the 4 stars as the actual install is good, and the products works well.

Recognized Excellence

Recognized Excellence - PATRICK THE SALES PERSON IS EXCELLENT AND WE HAD THE SAME INSTALLERS 3 TIMES FOR 3 DIFFERNT JOBS. pOLITE PROFESSIONAL HIGHLY RECOMMEND!

Additional Comments

Additional Comments - They were very professional. They are convenient and local.

Recognized Excellence

Recognized Excellence - The entire install crew was absolutely amazing

Recognized Excellence

Recognized Excellence - I'd like to recognize Pat Murphy.

I would recommend Tom Adams they did a neat and clean great job

Recognized Excellence

Recognized Excellence - Installers and stabilizer guys were great

The installer was terrific. Did an excellent job. The sales rep was incompetent. He twice ordered a window that could not be manufactured. The second time was for a type of window I declined. He caused at least two months delay on the project and never even apologized.

Work Done Right

Work Done Right - The installation was done perfectly well once the right window was delivered.

Referral

Referral - We are having carpet installed this week.

They were professional, well organized, and good at what they did.

Recognized Excellence

Recognized Excellence - The salesman did a good job.

Extremely happy with my provia window and door purchase. I had all the windows replaced in my entire house. The Tom Adams team did a great job from sales to installation. I strongly recommend using them, couldn't be happier.

Recognized Excellence

Recognized Excellence - pat mahone

We are happy with the work!

Recognized Excellence

Recognized Excellence - John Ginty should be recognized for his exceptional service.

I'm happy with what they did. They did a good job.

Recognized Excellence

Recognized Excellence - The salesman Pat Maloney did a great job. I would recognize him.

Crew was polite, efficient, clean...

Additional Comments

Additional Comments - Tom Adams Windows and Carpet installed an exceptional quality product with exceptional characteristics.

Recognized Excellence

Recognized Excellence - Installers did a great job

Recognized Excellence

Recognized Excellence - I would like to recognize Pat, the salesman, for his exceptional service.

I am pleased with the quality of the windows and the installation. The installation of the seven windows was completed in a day and the site was cleaned up and all derbies and old windows removed.

Recognized Excellence

Recognized Excellence - I believe my lead installer was extremely friendly, communicated well and listened to my requests. He explained everything.

Referral

Referral - I will be replacing the remaining windows in the townhouse over the next few years and will most likely be back to Tom Adams for the job.