I dealt with them on a personal and professional level, and they have been very professional.

Recognized Excellence

Recognized Excellence - Craig Watson, provided exceptional services.

They are very professional in their dealings and upfront with all information.

Recognized Excellence

Recognized Excellence - I would like to recognize Craig Watson. Over 50 years ago when I purchased my house, Tom Adams did work in my house then. That is why is used them again. I trust them implicitly.

They did a good job for us.

Additional Comments

Additional Comments - Overall, a pleasant experience. They gave us the price, they seemed very professional. They were on time, and the finished product was good.

Quality products. Knowledgeable installers

All of the Tom Adams staff members, including the sales person, the scheduler, and the technical installers, were knowledgeable, responsive and helpful. The sales person presented alternatives and a fair price, without any pressure. The scheduler kept us informed of the reasonable changes in the installation date (due to 7 degree winter weather). The installation was completed in less time than projected. We informed the office the day after installation that there was a problem with one of 18 windows; a craftsman was in our home within hours and arranged for a full replacement window unit. It was installed on the day promised. We are happy to recommend Tom Adams and look forward to future purchases there.

Problem Resolution

Problem Resolution - The morning after the windows were installed, I was unable to open the casement window in the kitchen. I called the office and a craftsman was in our home within hours. He agreed that there was a problem with that window and said the entire unit would be replaced. The service desk set a date that the replacement would be installed and that date was met. The character of a company is not judged only by if there is a problem, but in how the problem is resolved. This resolution was handled perfectly.

Recognized Excellence

Recognized Excellence - Sorry that I do not recall the installers’ name, but I would like to commend the two craftmen who installed the replacement window on Thursday, March 21.

Sales Knowledge

Sales Knowledge - Ken my salesman was

The whole process was frustrating; we got the estimate, but they kept raising the price of it.

Recognized Excellence

Recognized Excellence - I would like to recognize Craig Watson for his exceptional service.

Referral

Referral - They are coming back to do another project in a few weeks.

The sales part was fine, but the install was not. All of the carpet was cut against the trim which left long slices everywhere. Also, one piece was cut short of the door way and the solution was to cut a 6 inch patch into a brand new carpet.

I always recommend shopping around.

Very pleased with the salesperson, the installers, and the follow up!

Tom Adams has consistently provided quality installations and workmanship with the three projects completed in my home.

Recognized Excellence

Recognized Excellence - I would like to recognize the guy who installed my patio door for his exceptional service. He gets high marks, but I couldn't do it on their website because his name was not available.

Additional Comments

Additional Comments - I would do business with them again. I might do that in the spring. I might have them do the front door to my condo unit.

I am very satisfied with the windows and doors.

Problem Resolution

Problem Resolution - Yes they did, I had some issues with the first install, and they came back out and rectified it.

Recognized Excellence

Recognized Excellence - The installers were excellent, his name was Bernard and his son, they were very knowledgeable and conscious.

Referral

Referral - I can't think of anyone at the moment, but if someone comes up, I would definitely recommend them.

Problem Resolution

Problem Resolution - I haven't had any problems.

Additional Comments

Additional Comments - Overall, it was a good experience.

Recognized Excellence

Recognized Excellence - The two installers were great!

Recognized Excellence

Recognized Excellence - The whole team was great.

Recognized Excellence

Recognized Excellence - Everyone at Tom Adams was great. They were all outstanding and worked well together.

Additional Comments

Additional Comments - Tom Adams Windows and Carpet replaced and repaired my windows and my double storm door. Everything was great and they went beyond my expectations.

Referral

Referral - I am interested in additional services offer by Tom Adams Windows and Carpet.

Tom Adams Windows and Carpet sales and installation staff were very professional, knowledgeable and honest. I was very pleased with their work. They used top-notch materials and their installers are professional.

Sales Knowledge

Sales Knowledge - Craig was helpful and knowledgeable, regarding my project.

Recognized Excellence

Recognized Excellence - I woulds like to recognize Craig. He was very helpful and knowledgeable.

Referral

Referral - I plan to use them in the future.

The two gentleman that did the work did a great job, but they seemed to be very rushed.

Recognized Excellence

Recognized Excellence - Steve and his partner did a great job.

Recognized Excellence

Recognized Excellence - I would like to recognize Ken Lange for his exceptional service.

Referral

Referral - I already have additional service scheduled.

From initial visit to showroom for purchase, to the pre-installation communication, to the installation, the Tom Adams Team ran the project perfectly!

Quality Of Workmanship

Quality Of Workmanship - The installer, Alex, was respectful and did another fantastic job at my home.

Recognized Excellence

Recognized Excellence - Alex, the installation mechanic. Can't get any better than him.

Referral

Referral - In the future, yes.

Additional Comments

Additional Comments - Thank you Tom Adams Team.

Recognized Excellence

Recognized Excellence - The person who installed the windows