We chose Tom Adams to do the bulk of our house remodeling this past summer/ fall (Roof, Siding, Windows, Doors, Floors & Moldings). Bobbi Jo was incredible to work with when it came to helping us pick out all of our designs and materials. She is incredibly knowledgable, kind and patient which we were so appreciative of. We felt really confident with all of our decisions. Like most places these days, there was quite a wait-time between production/materials and scheduling but once things got started the process moved along pretty quickly. While we were very happy with a majority of the work but we did have a few issues come up. Each project was done by a different crew and we didn’t feel as though communication between all of the crews was up to our standards. There were several instances where we felt like we had to babysit the individual crews to make sure certain things were done right/not overlooked. We had a couple of windows/screens arrive with minor damage, and our doors were installed wrong as were all of our door handles. Not a huge deal, but what was most disappointing is that 1 + month since construction wrapped up, they still have not come back to fix them. It seems like once they were fully paid, they didn’t want to prioritize following up in a timely manners, citing our location as a reason for the long timeline to come back and make things right. The biggest disappointment was our molding installation- it was a rushed job and the work was sloppy. Not once did a crew manager come out to inspect the work and we had to wait a while to hear back from the service department for a resolution. All in all, I wouldn’t hesitate to work with Tom Adams but it’s important to be a strong advocate for yourself throughout the entirety of your project. For the amount of time and money spent, I don’t feel as though we should have run into as many problems as we did and that’s really been the biggest disappointment. Bobbi Jo was a great contact to have throughout the process as she was attentive and proactive in trying to make things right, but it was the service/installation itself that left a lot to be desired. In the end, we are pleased with our renovations and a majority of the work appears to be really well done.

Referral

Referral - Already referred to my Mother, who ordered new doors for her house

Types of work

Types of work - They did doors.

Tom Adams Windows and Carpet- Whitehall is outstanding in every aspect.

Types of work

Types of work - Tom Adams Windows and Carpet- Whitehall completed my flooring.

Sales Knowledge

Sales Knowledge - The salesperson's creativity and overall taste were outstanding.

Recognized Excellence

Recognized Excellence - Bobbi Jo and her installer provided exceptional service, and I cannot say enough about either one of them.

Types of work

Types of work - They replaced fifteen windows.

Quality Of Materials

Quality Of Materials - You get what you pay for.

Recognized Excellence

Recognized Excellence - I would like to recognize Bobbi Jo Barats.

Additional Comments

Additional Comments - We will probably contact Bobbi Jo early next year to replace a couple of more windows and an entry door.

Types of work

Types of work - Screen door replacements

Types of work

Types of work - My project was carpet installation.

Problem Resolution

Problem Resolution - There were no problems.

Recognized Excellence

Recognized Excellence - The lady in the store was excellent. She made sure I knew what I needed to have and the amount of money we would spend. She is a very good employee!

Types of work

Types of work - Door replacement

Value

Value - We comparison shopped with 7 other companies and Tom Adams offered us the best quality and service for the cost. We are very pleased with choosing them.

Work Done Right

Work Done Right - Excellent work!

Sales Knowledge

Sales Knowledge - Sales representatives was able to answer all our questions, demonstrating knowledge of materials and history of doors.

They were very prompt. The only problem is that we had shutters ordered and it took 3-4 months to come in, and only half of them arrived. We only found out that very day. We declined to have the install until they all came in. They then pushed it back because of snow. They just got installed 2-3 weeks ago.

Recognized Excellence

Recognized Excellence - The two installers were very nice and very helpful. I wasn't home; my husband was.

Additional Comments

Additional Comments - We have used them in the past. We had doors and shutters installed. We had no issues with the door installation. We do understand the shutter delay was due to Covid.

Referral

Referral - Not at the moment, we had alot if positive comments about our floor

Additional Comments

Additional Comments - Bobbie was excellent helping us with our floor and the men installing were very professional and did a fantastic job

The overall experience was decent. Measurements for my door were off which required some fabrication that concerns me due to adjustability of the door. Storm door doesn’t seem to close properly as it’s catching on the latch. The latch appears to be bowed outward, catching the door. Unable to adjust latch because screws were stripped upon installation.

Recognized Excellence

Recognized Excellence - Bernard and his team did a fantastic job! They were very thorough and communicated well with me.

Scheduling is not good

Tom Adams helped us once again. Good service , friendly and courteous personnel, quality product. Would, and do, recommend to family and friends.

Recognized Excellence

Recognized Excellence - Your Whitehall facility. BobbiJo and Jacki