Quick, professional reply to initial inquiry. Good visit to check house and work needed. Good price quote. Quickly finished job.

Steve and his Team were as professional as they come. Tony William Exteriors did an outstanding job for us and we recommend them very highly.

We reviewed three siding companies to remove the old 1970's stucco on our house and replace it with James Hardie board. We also had the soffits, fascia and eavestroughs replaced. We chose Tony William not because of the cost, but because of the professionalism they displayed from the get-go. At our initial meeting, Steven brought a package of information which included such things as business licence, insurance, WCB etc. we were impressed. also we liked the fact that the crew who would be working on our house were actually employees of Tony william and not sub-contractors. It felt good to know who was going to be on-site.Tony William were very professional in providing change orders when there were changes made to the project - everything was really well-managed. communication was great, with Lauren giving us updates as to where the project was, and confirming that we were on-time, project-wise. Bridget was very patient with us whilst we chopped and changed with our colour choices - we felt no pressure at any time, just friendly collaboration.For us, the measure of Tony William's value came when we had a problem. A pipe solder cracked during or following the work, and even though the issue may or may not have been caused by the work, Tony William immediately helped us out by getting us a plumber in and hiring fans to dry out the room which was affected. We agreed to share the costs of the remediation, which was really appreciated. Many of our friends asked if the problem had changed our opinion of Tony William (which was already high). I told them yes it had, and actually for the better! I have seldom had the opportunity to work with such a professional, caring company. I have been recommending Tony William to all my friends and colleagues - I 110% endorse them; their professionalism, customer service, communication and of course, their product. Yes, our house looks FANTASTIC!!

The staff at Tony William went above and beyond to make the exterior of our home look the best in our neighbourhood. As with any renovation project there were issues, however the staff was receptive to our concerns and came up with creative solutions to address those concerns.

Tony William Roofing & Exteriors was an excellent company to deal with and dealt with our requests in a timely manner. We were very pleased with their knowledge and expertise for our project. The staff and crew were extremely skilled and great to have onsite.

Very happy with the workmanship and efficient execution of work. We also had some specific details which were competed to expectation. Area was clean and garden areas respected and undamaged after extensive work.

Thanks to Chris, Alex and Lauren for taking care of things for me. We love our new roof!!

Areas Of Satisfaction

Areas Of Satisfaction - Courteous and polite staff. The on site work crew were hard working and took care to do a good quality job.

Everything was wonderful, perfect, and they finished fast and efficiently. I just didn't like having so many bundles of tiles left over.

Tony Williams staff went above and beyond to ensure that we were satisfied with the work that was done on our home. We would recommend them to anyone looking for high quality exterior work, fair pricing and great customer service.Dan O

Lead Source

Lead Source - A Tony Williams sign in our area

Areas For Improvement

Areas For Improvement - None.

Areas Of Satisfaction

Areas Of Satisfaction - Professionalism, Workmanship,

Lead Source

Lead Source - referral

Lead Source

Lead Source - I was referred.

Areas Of Satisfaction

Areas Of Satisfaction - I am satisfied overall! They did exactly what they said they would when they said they would do it!

Recognized Excellence

Recognized Excellence - Jason was great!

Lead Source

Lead Source - The internet

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied that they finished the job in a timely manner.

Current Referrals

Current Referrals - Not at this time but I would recommend them.

Recognized Excellence

Recognized Excellence - The dispatch person had exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - We love our new rubber roof!

The overall value for our dollar was one of the best that we researched. We have worked with them before and were completely satisfied with the followup and after care. We would be confident in recommending them.

The sales manager was extremely professional and organized when we first met and always addressed any concerns that we had.

Lead Source

Lead Source - I found their ad on the Home and Garden show.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the sales presentation, the quality of materials and how quickly the roof was completed.

Lead Source

Lead Source - Saw them at a Home Show and other family used them.

I would highly recommend Tony Williams for anyone looking to replace their roof. I live in an area where we all had pine shake shingles so I had the opportunity to observe different roofing companies at work on my street and receive quotes from them. Tony Williams was by far and away the best roofing company I have ever seen. The jobs were done quickly and safely and the mess was contained. I have 3 dogs and prior to them leaving each evening they went through our lawn with a metal detector to make sure there were no nails. Their presentation is very well done. You understand all of the ins and outs of what needs to be done and what will be done. Chris English thoroughly explained our different options and the pros and cons of each one with no pressure. Their pricing was comparable to any other quote I received but Tony Williams far exceeded the other in the quality and service department.

There was some extra work that was supposed to be done o the chimney, it was never done, and I never got a call back from Jason.

Lead Source

Lead Source - 660 CFR advertising.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied wit hate timely manner of the job, and the quality.

Lead Source

Lead Source - I heard about Tony William Roofing & Exteriors through the rating website, Home Stars.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied when they worked over a holiday during a long weekend to get the job done on time and budget.

Recognized Excellence

Recognized Excellence - I would like to recognize the roofing crew for their exceptional service. They were terrific.

Lead Source

Lead Source - I heard about them through a Radio ad.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The quality, price and professionalism were what I was most satisfied with.

Current Referrals

Current Referrals - Not at this time.

Recognized Excellence

Recognized Excellence - Jason and the lead guy had exceptional service.

Lead Source

Lead Source - I heard about Tony William Roofing & Exteriors from a friend.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with Tony William Roofing & Exteriors' communication and quality of work.

My experience with Tony William was a positive one. My exterior showed its 33 years of wear. With Stephen's guidance, I now have two new decks, beautiful siding, and high quality windows. The workmanship exceeded my expectations. When problems were found, i.e. missing insulation, Roger explained the problem and then fixed it. Everyone from Stephen to Roger, all the workmen and front office staff, have been a pleasure to do business with. I highly recommend Tony William Roofing and Exteriors.

We were very pleased with how smooth the whole process was from initial contact to completion of the project.. Any concerns were addressed quickly and the entire roofing system was completed within the estimated number of days. The office personnel, Chris, Lauren, and Alaire were very helpful keeping us informed of the status of our project; and Enrique and his crew were very professional and did excellent work replacing our roof. The new roof looks great and we are very happy customers!

Lead Source

Lead Source - Friends

Areas Of Satisfaction

Areas Of Satisfaction - Communication and workmanship. Steven is a great communicator. He was always upfront and responded to our inquiries promptly. Also, Ken was a very courteous, helpful and efficient worker. The quality of his and his crew's work was outstanding.

Recognized Excellence

Recognized Excellence - Steven & Ken (see #14)

My pine shake roof was a difficult removal and clean up but TWR did a good job. A small incident of damage to the house was quickly repaired without issue. The whole process went smoothly and was done in good form.

Lead Source

Lead Source - Radio and Home Show

I was fairly detailed in my expectations of what I wanted done. I felt like Chris included everything I asked for in the quote. We had some small issues while the job progressed that were dealt with in a timely fashion with a few emails and an onsite visit.

Lead Source

Lead Source - HomeShow

Areas For Improvement

Areas For Improvement - After a very thorough quote process, there were some on-roof decisions that I was not comfortable with. As the work was included in the quote, I was surprised it was being vetoed by the roofers. After some emails and phone calls, Chris came by the site and got things back in line with my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I asked for some solutions to specific problem areas on the existing shingles. Chris and I worked through a plan to make sure it was all dealt with properly. I did not want a remove and replace. I wanted to deal with issues that were part of the existing venting, roof line, skylights, ice dams, and chimney area. TW helped me solve those problems.

Current Referrals

Current Referrals - I will have them contact you. I have already given your name out to two different homeowners that are more likely to call you next year.

Recognized Excellence

Recognized Excellence - I thought Chris English did a good job from start to finish. I thought Lauren Weiss slid into the client relationship well and managed the project before and during the on site work with multiple contractors.

Lead Source

Lead Source - Nabour

Lead Source

Lead Source - Word of mouth

Areas Of Satisfaction

Areas Of Satisfaction - I liked that they were able to come and give an estimate right away and then within a few days were able to get the roof done.

Recognized Excellence

Recognized Excellence - I was very impressed with Jason Osberg who estmated the job. He was excellent in the way he presented himself and the company.

Please go right ahead. This was a great experience. I did not expect that. Thanks.

Concern For Needs

Concern For Needs - Very thorough, and professional. Brought with him a amazing package of material so that I clearly understood everything.

Communication

Communication - Thank you Lauren W. She kept in touch with me with email. It was a ten day process, and with weather and running short of supplies some days, she always let me know what was going on. Thanks Lauren!

Project Manager Professionalism

Project Manager Professionalism - The project manager by the name of Phil came by early on with the roofing process. He explained every little detail. even the angles, as my roof had many. He was very professional.

Clean & Safe

Clean & Safe - A big thank you to a fella called Ryan and his team. They were always polite and professional. They took great care with tidying up the job site daily. Ryan, very personable. Thanks to all, great crew.

Quality: Workmanship/Materials/Crew

Quality: Workmanship/Materials/Crew - I have lived in this home for four years. Over the four years I have had lots of trades people pass through my home. This was from furnace people to alarm company staff to handy men to even renovation professionals. Tony Williams gave me a completely new experience. Wow, kept in the loop every day. Spoken to as an equal and in a polite and professional manner, no matter what their task was. The clean up was amazing. Your company should be very proud.

Value

Value - Very much so!

Likely To Recommend

Likely To Recommend - I already have. Please go right ahead. This was a great experience. I did not expect that. Thanks.

Lead Source

Lead Source - Through a friend of a friend who knew of the good work this company did. Then I checked with the BBB, and the company was rated well. Then I went ahead.

Areas For Improvement

Areas For Improvement - I cannot think of one. It was hard to control the weather, they did amazingly well.

Areas Of Satisfaction

Areas Of Satisfaction - I went from a hail damaged light grey roof to a black Malarkey shingle roof, with Chris's recommendation. This makes my white house with green trim absolutely POP. All the people I worked with were nothing short of amazing.

Current Referrals

Current Referrals - Not at this time.

Recognized Excellence

Recognized Excellence - Lauren Weiss...........kept me in the loop almost daily with weather issues and reasons for work delays. Ryan Steele..............This roofer and his team were outstanding. Ryan's professionalism and the way he worked with the fellas was exceptional.

Additional Comments

Additional Comments - Every day when I drive up to my house now, I am always looking at my roof. Chris recommended the extra edging on the lines of my roof, makes all the peaks look so cool. This roof makes me smile every day when I look up at my roof. Thanks!

Lead Source

Lead Source - Our neighbours had a major renovation/addition to there house. So we had an opportunity to observe the various tradesmen working on this project and to hear the comments of our neighbours as the work was completed

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - I thought that the crew who did the soft metal (soffit, fascia and eavestroughs) were exceptional...friendly, industrious, meticulous, professional, etc.

Current Referrals

Current Referrals - Not presently

Recognized Excellence

Recognized Excellence - See answer #14

i was extremely pleased with the overall work they did do. I felt they did a excellent job.

Lead Source

Lead Source - I heard about them a few different ways. from 6.60 radio and the Calvary Home Show.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the overall service and their workmanship was very good.

Current Referrals

Current Referrals - I have had people in our neighborhood ask about the work. I always pass on the information for the sales rep.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman Chris English and also Ken who was the senior siding person.

Lead Source

Lead Source - I am repeat customer.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the overall project.

Areas Of Satisfaction

Areas Of Satisfaction - Quality, communication and advice.

Recognized Excellence

Recognized Excellence - Ben and Darcy.....fantastic!

Areas Of Satisfaction

Areas Of Satisfaction - Chris English was a great person to deal with. He always did what he said he would do and always got back to me in a timely and professional manner.

Recognized Excellence

Recognized Excellence - Chris English