I have no complaints about the personnel, but in the year I have had it, when it has had to run after several hours it would cut out. Now have found there was a recall on brushes and now am waiting for parts to come in.
Sales representative was very knowledgeable about the generator and what I needed for my house
I didn't have a good experience with my generator for a year, multiple call-ins, techs coming out on a frequent bases, claiming that it was fixed, but not. Only rush is when they know inspector is coming to check.
The installation crew arrived on time. After selecting the location for the generator they immediately began work and finished in a timely fashion. The crew was friendly, courteous and professional. The
Best investment we have made!
I am very likely to recommend Tri-State Water, Power & Air - Texas should i meet someone interested.
I have highly recommended Tri-State Water, Power & Air-Texas to many, (even so social media) and will continue doing so! This is a company that has the best licensed plumbers and electricians to install their quality generator...and monitor it...with a maintenance plan...that I have 100% confidence in! My Generac Home Generator comes on automatically when the electricity goes off, and automatically goes off when the electricity returns. I do not have to do anything! It is such a relief to have power when in the past we have done without for 8 days straight...losing everything in the freezer and fridge...not to mention the heat here in Texas when the AC is gone! I no longer have to endure power outages! From the salesman to the receptionist to the installers; all were professional and friendly, and I have enjoyed doing business with such a reputable company.
Im on neither side of recommendation. Im still in the process of correcting my installation and finding a break down of cost details. I have been told I've over paid. So a detail breakdown of this project would have been nice, seeing where my money was spent.
I do own a generator but I'm up in age & do not want to worry about my family having any problems once I'm gone. It's truly a piece of mind.
This is our third generator and installation with Tri state. Each the sales reps and installers have been fabulous. Even when we had a bad battery, the service tech that came out was prompt and friendly.
I feel that I overpaid for the equipment, The service is undependable
yes
When the power goes out, our Generac kicks on quickly. This is important because my 91-year-old mom needs lights and I need air conditioning!
Very efficient with service and installation
The generator works as it should. Had a few hiccups during installation. My Internet line was cut during the digging and the dirt was not packed down after the gas and electric line were put it so after one rain the dirt was washed away and above the gas line and water line it looks like sink holes. I am still waiting for the Wi-Fi connection part so I can monitor my system. During the installation they said it was on back order. I have not heard when that will be delivered and installed yet.
Love love our generator!!!
Quick work, friendly people, and explained everything and answered questions.
From the beginning with sales to the end of the installation and startup, everyone was knowledgable and answered all our questions courteously without having to call someone else.
Person that sold ,e the generator quit just days after. Didn’t like direction company was headed, what ever that means
Tri-State services our generator immediately whenever there is a problem or perceived problem. Thank you!
Our water heater install is not yet complete and started about 9 months ago.
Have had nothing but trouble with generator
the salesperson lied and did not sell me what we had talked about
I have not lost power as of yet, so really have not had a chance to test system. But thier installers and we’re very professional.
My only complaint is the difficulty reaching anyone by telephone for any purpose; multiple transfers, long waits on hold. This is a major problem and keeps me from recommending TriState as enthusiastically as I might otherwise.