I have no complaints about the personnel, but in the year I have had it, when it has had to run after several hours it would cut out. Now have found there was a recall on brushes and now am waiting for parts to come in.
Sales representative was very knowledgeable about the generator and what I needed for my house
I didn't have a good experience with my generator for a year, multiple call-ins, techs coming out on a frequent bases, claiming that it was fixed, but not. Only rush is when they know inspector is coming to check.
The installation crew arrived on time. After selecting the location for the generator they immediately began work and finished in a timely fashion. The crew was friendly, courteous and professional. The
Best investment we have made!
I am very likely to recommend Tri-State Water, Power & Air - Texas should i meet someone interested.
I have highly recommended Tri-State Water, Power & Air-Texas to many, (even so social media) and will continue doing so! This is a company that has the best licensed plumbers and electricians to install their quality generator...and monitor it...with a maintenance plan...that I have 100% confidence in! My Generac Home Generator comes on automatically when the electricity goes off, and automatically goes off when the electricity returns. I do not have to do anything! It is such a relief to have power when in the past we have done without for 8 days straight...losing everything in the freezer and fridge...not to mention the heat here in Texas when the AC is gone! I no longer have to endure power outages! From the salesman to the receptionist to the installers; all were professional and friendly, and I have enjoyed doing business with such a reputable company.
Im on neither side of recommendation. Im still in the process of correcting my installation and finding a break down of cost details. I have been told I've over paid. So a detail breakdown of this project would have been nice, seeing where my money was spent.
I do own a generator but I'm up in age & do not want to worry about my family having any problems once I'm gone. It's truly a piece of mind.
This is our third generator and installation with Tri state. Each the sales reps and installers have been fabulous. Even when we had a bad battery, the service tech that came out was prompt and friendly.
I feel that I overpaid for the equipment, The service is undependable
yes
When the power goes out, our Generac kicks on quickly. This is important because my 91-year-old mom needs lights and I need air conditioning!
Very efficient with service and installation
The generator works as it should. Had a few hiccups during installation. My Internet line was cut during the digging and the dirt was not packed down after the gas and electric line were put it so after one rain the dirt was washed away and above the gas line and water line it looks like sink holes. I am still waiting for the Wi-Fi connection part so I can monitor my system. During the installation they said it was on back order. I have not heard when that will be delivered and installed yet.
Love love our generator!!!
Quick work, friendly people, and explained everything and answered questions.
From the beginning with sales to the end of the installation and startup, everyone was knowledgable and answered all our questions courteously without having to call someone else.
Person that sold ,e the generator quit just days after. Didn’t like direction company was headed, what ever that means
Tri-State services our generator immediately whenever there is a problem or perceived problem. Thank you!
Our water heater install is not yet complete and started about 9 months ago.
Have had nothing but trouble with generator
the salesperson lied and did not sell me what we had talked about
I have not lost power as of yet, so really have not had a chance to test system. But thier installers and we’re very professional.
My only complaint is the difficulty reaching anyone by telephone for any purpose; multiple transfers, long waits on hold. This is a major problem and keeps me from recommending TriState as enthusiastically as I might otherwise.
I think they charged me to much
Have already told several people how happy I am with service and equipment.
all as advertised start to finish
If you read my comments under installation crew, quality of workmanship,and areas of satisfaction you will see the reasons I would recommend your company.
Very pleased with all the folks at Tri State Power. Wayne Nelson
Rapid response, installation in one day.
Power went out this evening. Generator did not come on. This is the first outage since installation. Electrician had a hard time with install because of our free -standing solar array. Finally told us he'd spoken to Generac for the solution. Apparently not
Install took nearly a week instead of the promised day with a trench, exposed wired and exposed gas line and we had a one week old puppy. Then the unit wasn’t functional for nearly a month.
Have referred several friends to look at home generators
The day of the install, I had a family member passing away at my home. I was unable to be outside with them. They were very courteous. My complaint is that the young guy hooking up the gas asked if I had any hot water heaters that he needed to light back. I told him yes, I have 2 in the attic. After the gas crew left, I asked the electric crew if he knew if they lit them. He called and they said yes, they lit them. The next morning, I don't have hot water. My husband passed away a few months ago so I had to get someone to come light them for me.
Then, I saw where they drove across my manicured lawn with the equipment carrying the generator. There was no reason for this since there are 2 empty lots next to me. It messed up my lawn. The weight of it left tracks that I have to fill in and repair.
I'm very unhappy about this.
Very hard to get them on .the phone!
Satisfied so for with the generator and the service so for .
Yes!!
Came when said they would, very polite and informative, cleaned area great before they left
I have told some people
Would recommend with reservations. The positive is that they could complete the project in a minimum of time
I did my due diligence on the company, price, and reviews. They were very competitive on all aspects and they delivered. Be sure to consider them as part of your search…you won’t be disappointed!
I was impressed with every step of the process. Very professional and answered all my questions
For the price, and how old the house is, we had to have a lot of work done.
Very professional
Once you finalize your promised follow up I would recommend.
I wasn’t prepared to spend the amount of money I spent on our generator.
Custom service sucks
It seems Brandon did a good job on wiring, but there has been no follow up and it is IMPOSSIBLE to get in touch with anyone at the company
Tri State was prompt at getting with me and getting me an estimate once I called and made my needs known to them. The installation crew was right on time and explained how the generator worked, etc. I found them to be professional and knowledgeable.