About this company
Universal Windows Direct of Baltimore
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Types of work
GuildQuality surveys
Badges
Photos 11
Reviews 108
Of 112 respondents, 108 left a reviewRecent reviews
Beatrice J.
I would highly recommend
Additional comments
Salesperson Professionalism
Salesperson Professionalism - Josh was a great salesman
Office Staff Responsiveness
Office Staff Responsiveness - The office staff was great.
Problem Resolution
Problem Resolution - Yes they addressed any problems I had
Installation Crew
Installation Crew - The installation crew was organized and professional
Response
Review in BEL AIR, MD
incomplete window install issues still not taking care of after almost 1 year later. Installed windows crooked. Left holes in fames that needed to be plugged. Ordered 12 windows ,only 11 show up on install day. They ordered 1 window but came in hinged wrong. Told them to pit it in anyway.
Additional comments
Schedulers’ Level of Accommodation
Schedulers’ Level of Accommodation - No problem with scheduling
Response
Review in Riverdale, MD
Important Factors
Important Factors - To relationship between customer and salesman to understand what you are selling and he provided that in spades!!
Additional Comments
Additional Comments - Just that it was wonderful and I am grateful meeting up with him
Review in Towson, MD
Sales Knowledge
Sales Knowledge - Nate I found to be so truthful! A trait that can be trusted!
Luann E.
Took two months to finalize a contract, incorrect measurements and inaccurate count of window units. When the windows were delivered, the technician noticed the trim that came with the windows was incorrect. Took another 3 months to finish the job. As the homeowner, I had to take the blinds and curtains down twice.
Response
Review in Waldorf, MD
Important Factors
Important Factors - Return customer. Was pleased with the front windows and returned to have back windows replaced.
Response
Patrick B.
Highly recommend
Response
Emprin W.
Very wonderful
Response
Melissa M.
Absolutely, I love my windows and customer service is very responsive!!!
Additional comments
Access & Quality Support
Access & Quality Support - Any questions or issues I’ve had Customer service has handled every instance politely, respectfully and quickly.
Ease of Issue Resolution
Ease of Issue Resolution - Very easy
Service Technician’s Performance
Service Technician’s Performance - The service technician is so kind and helpful. He is also very knowledgeable.
Overall Experience
Overall Experience - I’m so happy to say that I would recommend this window company to all of my friends and family!
Response
Review in Cockeysville, MD
From sales. Measuring and installing the windows professional. Excellent customer service to efficient installing. Cleaned up. No mess left behind.
Response
Ed R.
The window quality is good. If you are in a hurry to get this done, you have the wrong company. I signed the contract in November and didn't get the windows installed until April, even though I was told it would be January at the latest.
Response
Linda W.
Pricier than expected but woodwork used was prime. Looks great. Guys did an exceptional job on install. You do get what you pay for.
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Review in Upper Marlboro, MD
The customer service has a lot to be desired. There are long wait times when you don't hear from anyone and you don't know what the status of your order is.
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Nancy T.
I am so extremely pleased with the quality of the workmanship and product. As I move along and replace other windows etc, I will definitely use you again!
Additional comments
Additional Comments
Additional Comments - My installer, Oscar, was wonderful. I could not believe he was able to do this entire job alone! He was amazing! He does outstanding work and it looks wonderful.
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Kathleen R.
Never finished installing my windows, but have been paid in full!
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Melba R.
Very much please installation went smooth couldn't be happier
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Muriel M.
I most definitely would recommend.
Response
Bruce C.
Didn't send entire order. Slow to get missing item. Gave impression company was not concerned about it
Response
Dawn Q.
Additional comments
Additional Comments
Additional Comments - I am totally and completely satisfied with my windows, the workmen and their professionalism. What I need now, it NOT to receive any more surveys!
Vlad B.
Their installers and managers were great, but the sales team lied to us on terms of the contract and overpromised. After the sales pitch I felt like we overpaid for our windows and was left feeling uncomfortable. We complained to the main office and were told that the sales team would give us a call to resolve the issue which they never did.
Additional comments
Timeliness
Timeliness - Everything came in on the timeline laid out in the contract. No complaints.
Communication
Communication - The installer(s) were great and professional!
Response
Yalemzewd A.
I will complete this feed back when ´Universal Windows Direct of Baltimore ´ replaces our kitchen /dining room window as agreed in our loan and contrat. My husband & I are disappointed.
Yalemzewd Asheber
8 London Br Ct
Silver Spring, MD 20906
Response
Morris R.
Very hard workers, pleasant and professional
Additional comments
Timeliness
Timeliness - Completed all of my windows in one day
Cleanliness
Cleanliness - Cleaned up behind themselves and took all of their debris
Response
Review in Baltimore, MD
Expectations were not properly managed. The time it took to install was entirely too long. They demanded a payment without providing a receipt.
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Clarence H.
Window installation started in November still isn’t complete as of today
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Sheila F.
Great
Response
GuildQuality
Customer feedback report
