Important Factors

Important Factors - To relationship between customer and salesman to understand what you are selling and he provided that in spades!!

Additional Comments

Additional Comments - Just that it was wonderful and I am grateful meeting up with him

Sales Knowledge

Sales Knowledge - Nate I found to be so truthful! A trait that can be trusted!

Took two months to finalize a contract, incorrect measurements and inaccurate count of window units. When the windows were delivered, the technician noticed the trim that came with the windows was incorrect. Took another 3 months to finish the job. As the homeowner, I had to take the blinds and curtains down twice.

Important Factors

Important Factors - Return customer. Was pleased with the front windows and returned to have back windows replaced.

Highly recommend

Very wonderful

Absolutely, I love my windows and customer service is very responsive!!!

Access & Quality Support

Access & Quality Support - Any questions or issues I’ve had Customer service has handled every instance politely, respectfully and quickly.

Ease of Issue Resolution

Ease of Issue Resolution - Very easy

Service Technician’s Performance

Service Technician’s Performance - The service technician is so kind and helpful. He is also very knowledgeable.

Overall Experience

Overall Experience - I’m so happy to say that I would recommend this window company to all of my friends and family!

From sales. Measuring and installing the windows professional. Excellent customer service to efficient installing. Cleaned up. No mess left behind.

The window quality is good. If you are in a hurry to get this done, you have the wrong company. I signed the contract in November and didn't get the windows installed until April, even though I was told it would be January at the latest.

Pricier than expected but woodwork used was prime. Looks great. Guys did an exceptional job on install. You do get what you pay for.

A few order problems

Schedulers’ Level of Accommodation

Schedulers’ Level of Accommodation - No problem with scheduling

The customer service has a lot to be desired. There are long wait times when you don't hear from anyone and you don't know what the status of your order is.

I am so extremely pleased with the quality of the workmanship and product. As I move along and replace other windows etc, I will definitely use you again!

Additional Comments

Additional Comments - My installer, Oscar, was wonderful. I could not believe he was able to do this entire job alone! He was amazing! He does outstanding work and it looks wonderful.

Never finished installing my windows, but have been paid in full!

Very much please installation went smooth couldn't be happier

I most definitely would recommend.

Didn't send entire order. Slow to get missing item. Gave impression company was not concerned about it

Additional Comments

Additional Comments - I am totally and completely satisfied with my windows, the workmen and their professionalism. What I need now, it NOT to receive any more surveys!

Their installers and managers were great, but the sales team lied to us on terms of the contract and overpromised. After the sales pitch I felt like we overpaid for our windows and was left feeling uncomfortable. We complained to the main office and were told that the sales team would give us a call to resolve the issue which they never did.

Timeliness

Timeliness - Everything came in on the timeline laid out in the contract. No complaints.

Communication

Communication - The installer(s) were great and professional!

I will complete this feed back when ´Universal Windows Direct of Baltimore ´ replaces our kitchen /dining room window as agreed in our loan and contrat. My husband & I are disappointed.
Yalemzewd Asheber
8 London Br Ct
Silver Spring, MD 20906

Very hard workers, pleasant and professional

Timeliness

Timeliness - Completed all of my windows in one day

Cleanliness

Cleanliness - Cleaned up behind themselves and took all of their debris

Expectations were not properly managed. The time it took to install was entirely too long. They demanded a payment without providing a receipt.

Window installation started in November still isn’t complete as of today

Great

I was forced to pay in full because I had to finance. It took THREE MONTHS for anyone to come to even measure my TWO windows I was replacing--and I was the one who reached out to ask why no one had called me to measure. I was forced to start making payments on my loan before anything had even started. I am sure that if I was not forced to pay in full, I would not have had to wait for so long. The measure was cancelled/rescheduled once and then they TRIED to cancel my install but I flipped out so they did not cancel. (I had to take a full day off work for this.)