Very wonderful
Absolutely, I love my windows and customer service is very responsive!!!
Access & Quality Support - Any questions or issues I’ve had Customer service has handled every instance politely, respectfully and quickly.
Ease of Issue Resolution - Very easy
Service Technician’s Performance - The service technician is so kind and helpful. He is also very knowledgeable.
Overall Experience - I’m so happy to say that I would recommend this window company to all of my friends and family!
From sales. Measuring and installing the windows professional. Excellent customer service to efficient installing. Cleaned up. No mess left behind.
The window quality is good. If you are in a hurry to get this done, you have the wrong company. I signed the contract in November and didn't get the windows installed until April, even though I was told it would be January at the latest.
Pricier than expected but woodwork used was prime. Looks great. Guys did an exceptional job on install. You do get what you pay for.
A few order problems
Schedulers’ Level of Accommodation - No problem with scheduling
The customer service has a lot to be desired. There are long wait times when you don't hear from anyone and you don't know what the status of your order is.
I am so extremely pleased with the quality of the workmanship and product. As I move along and replace other windows etc, I will definitely use you again!
Additional Comments - My installer, Oscar, was wonderful. I could not believe he was able to do this entire job alone! He was amazing! He does outstanding work and it looks wonderful.
Never finished installing my windows, but have been paid in full!
Very much please installation went smooth couldn't be happier
I most definitely would recommend.
Didn't send entire order. Slow to get missing item. Gave impression company was not concerned about it
Additional Comments - I am totally and completely satisfied with my windows, the workmen and their professionalism. What I need now, it NOT to receive any more surveys!
Their installers and managers were great, but the sales team lied to us on terms of the contract and overpromised. After the sales pitch I felt like we overpaid for our windows and was left feeling uncomfortable. We complained to the main office and were told that the sales team would give us a call to resolve the issue which they never did.
Timeliness - Everything came in on the timeline laid out in the contract. No complaints.
Communication - The installer(s) were great and professional!
I will complete this feed back when ´Universal Windows Direct of Baltimore ´ replaces our kitchen /dining room window as agreed in our loan and contrat. My husband & I are disappointed.
Yalemzewd Asheber
8 London Br Ct
Silver Spring, MD 20906
Very hard workers, pleasant and professional
Timeliness - Completed all of my windows in one day
Cleanliness - Cleaned up behind themselves and took all of their debris
Expectations were not properly managed. The time it took to install was entirely too long. They demanded a payment without providing a receipt.
Window installation started in November still isn’t complete as of today
Great
I was forced to pay in full because I had to finance. It took THREE MONTHS for anyone to come to even measure my TWO windows I was replacing--and I was the one who reached out to ask why no one had called me to measure. I was forced to start making payments on my loan before anything had even started. I am sure that if I was not forced to pay in full, I would not have had to wait for so long. The measure was cancelled/rescheduled once and then they TRIED to cancel my install but I flipped out so they did not cancel. (I had to take a full day off work for this.)
I am glad that I picked Universal Windows Direct to install my new windows. The windows on my house probably were the original windows so I'm am very pleased and thankful that I was finally able to get most of the windows replaced.
I would warn any one I recommend, to make sure they understand that the project takes longer than the sales representative states and permits are required and to specify the number of workers needed to complete the job in a timely fashion . Eliminating return trips and rushed jobs .
8 windows done in 6 hours roughly, professional, installation was excellent, communication, and clean up
Windows are good quality, but there were a lot of scheduling delays.
Worst experience with a company. Contracted in March 22, job finally finished Jan 23. Windows installed improperly, leaked to the point of flooding one room. Windows installed in wrong order so that they could not finish the job and had to re-order. Poor caulking, foam insulation not done so windows were drafty. One window had the wrong number of grids, had to be re-ordered, window came in and now one half was the wrong size. Had to re-order that one sash. Before the job was completed to my satisfaction they started demanding payment in full or they would put a lien against my home and void my warranty. Demands were every four hours by phone and text. Tried to explain the job was not completed, but they insisted the rest was warranty work. Communication with company was terrible. Promises made to call back and no calls came. They marked my job as completed in July 22. I would not recommend this company to even give an estimate. I have had new windows installed in other homes and this was unbelievable.
The installers were incredible.
One window wrong size and window 2600. Have not gotten back to me about this. Two windows not caulked on inside
NO COMMUNICATION FROM THE COMPANY AND THEY STILL HAVENT SENT SOMEONE TO FINISH MY PROJECT BUT IM STILL BEING CHARGED FOR THE LOAN. TRIED TO CONTACT THEM SEVERAL TIMES WITH NO ANSWER FROM ANYONE.
I like the quality of the product but some communication and scheduling issues affect my overall recommendation.
I would likely recommend this company; but they need to be more personable when it comes to the client !Let people know if they're running late, if they're not coming, what's going on with the windows ...these are things people need to know! Other than that I'm really satisfied with the windows and the workers that finally made it to my house to install them!
Not all windows were delivered. And no call back on when we can expect them