Will not recommend to anyone until issues are addressed and resolved.

The windows and french door provided by Universal Windows Direct were of excellent quality. My issues were with the installation crew that came to my home. They dragged brand-new furniture across my deck, instead of picking it up and moving it out of the way of their installation. They did not clean up the debris created when installing the exterior door, without me asking. They laid equipment on furniture that was not in the room that was part of the installation. They asked me to sign off on the installation without doing a walkthrough, which I refused. They tripped the breakers in my home and attempted to leave without correcting the issues.
My window installation was to have full screens, instead, I was provided half screens. It took 3 months to get the correct screens. Including bringing a technician back out to measure my windows again, even though UWD had the measurements since they installed the windows. There was way too much back and forth getting all of the screens installed including the instance when installers were sent to my home without a long ladder when it was clear that the screens that were to be installed were 2nd floor windows.
UWD provided me $200 in gift cards to compensate for the poor service, but were unwilling to reduce the final price. I agreed to accept the gift cards to close out the matter. I will only contact UWD for any warranty work related to my installation.

Don't know yet waiting for customer satisfaction on the finished product

Lack of communication

Important Factors

Important Factors - Knowledge of sales rep and quality of window. And even offered an alternative window style at 3 window locations that I really liked and agreed with.

Additional Comments

Additional Comments - Looking forward to getting my UWD windows installed.🙂

Areas Of Satisfaction

Areas Of Satisfaction - every step of the process was fantastic!

Areas Of Satisfaction

Areas Of Satisfaction - Quality and delivered ahead of time

It took from June until last week to have final window installed. The price was not buy two get two. It was much more expensive.

Important Factors

Important Factors - Quality of the windows, sales person knowledge of the product and able to assist with questions, reliability of the company

Competitors

Competitors - Looked at others but went with Universal Windows.

Additional Comments

Additional Comments - this is our second round of windows with Universal Windows and we are pleased with the initial windows .

Important Factors

Important Factors - Quality of product, one company for sales/installation, warranty

Competitors

Competitors - Chose Universal windows

Not satisfied with customer service experience with installers and customer service call.

Salesperson Professionalism

Salesperson Professionalism - My sales person was great, professional, knowledgeable and addressed my concerns

Areas Of Satisfaction

Areas Of Satisfaction - My Salesperson Don H and Customer Service Rep Jordan

Sales Knowledge

Sales Knowledge - Brian was a very good

Sales Knowledge

Sales Knowledge - Very professional!

Important Factors

Important Factors - Quality and timely

Competitors

Competitors - UWD got the business

Important Factors

Important Factors - price and two years financing with no interest

Additional Comments

Additional Comments - Don was great an excellent salesman I was impressed

Depends on who they send to do the job. The first crew they sent did not do a good job, however, the second crew did come out and do a wonderful job The second crew, whose names were Jared and Keith knew what they were doing they were professionals at their job and did a wonderful job

Yes. Experience was good

Additional Comments

Additional Comments - Brett the sales rep was very knowledgeable. He took his time to go over the product and answer any of the questions that we had. Brett was great to work with.

Service throughout the process was great! The install went very smoothly and the windows are beautiful!!!

Competitors

Competitors - Had 2 other quotes but chose Universal Windows Direct

Areas Of Satisfaction

Areas Of Satisfaction - Universal Windows Direct exceeded our expectations on all levels and we couldn't be happier. The installation crew were professional, hard working, showed attention to detail, and our Windows are beautiful! We noticed better insulation from day one!

Recognized Excellence

Recognized Excellence - They were all fantastic from beginning to end

Yes I will

They were very professional and thorough!

We had a few windows replaced in the beginning and had several issues including glass in our yard with my son cutting his foot. We spoke with management when we were thinking of completing the rest of our windows because we had some concerns. We were given the best installers and the manager personally came to our house to meet with us. We agreed to complete the rest of our windows. We were quoted the incorrect amount but we worked out a deal after that. However they had to come out multiple times due to either incorrect window or missing items and we are still waiting on the correct screens and this has been going on for a couple of years. Luckily I work from home or this would have equated to multiple multiple days off of work.

Areas Of Satisfaction

Areas Of Satisfaction - The windows were ready much early than I expected. The installers were respectful and clearly knew what they were doing. They addressed some concerns and made corrections until I was satisfied with the install. They did a great job and cleaned up after themselves which doesn’t always happen. I love my windows!

I will definitely recommend Universal Windows to anyone looking to replace the windows in their home.

Schedule

Schedule - My windows were completed several weeks ahead of schedule!

Installation Crew

Installation Crew - They were a wonderful group of guys who were very polite and worked diligently to get my windows and door in quickly.

Quality Of Workmanship

Quality Of Workmanship - I love my window and the door is exquisite!