Sales Knowledge

Sales Knowledge - Very professional!

Important Factors

Important Factors - Quality and timely

Competitors

Competitors - UWD got the business

Please see all of the feedback below.

Sales Knowledge

Sales Knowledge - Brian was wonderful to work with. Our time with Brian and his knowledge played a big role in our decision to move forward.

Still Considering Us

Still Considering Us - We already ordered

Important Factors

Important Factors - Company reputation, quality product, knowledgeable sales person.

Professionalism and attention to detail.

Awful!! Takes forever to get responses. The technician that came out is rude and would not address the problem. I still have signs of a leak where the upper windows were put in. He spoke over me when I tried to explain and turned his back on me. I would never recommend universal based on the follow up customer service I have expereienced.

X

The product is great and I had good customer service as well. There was a delay in getting the permit for the project but it was finally resolved to my satisfaction.

Sales Knowledge

Sales Knowledge - Brian was a very good

Good product, relatively smooth process from beginning to end

The windows themselves are good as they are normal replacement windows by Polaris. I asked my salesman, UWD, and Polaris the glass thickness, but nobody was able to tell me. The installation was below my expectations. UWD has come back multiple times and each time taken care of what can be done. At this point I believe I have the final product I have to live with. My biggest complaint in the interior weatherstripping/molding is off-white/gray/linen color instead of white. It just doesn't match the new windows very well. I've been told this is the same color as all other installations and it is what it is. I'm seen the molding match with other window companies. I have had 17 windows completed thus far and have another 20+ to go. Second issue is the damage to the house caused by the installation. However, the fine print says that drywall cracks, etc will happen so I don't have anything to stand on there.

They did a great job for me

Definitely will.

Important Factors

Important Factors - Knowledge of sales rep and quality of window. And even offered an alternative window style at 3 window locations that I really liked and agreed with.

Additional Comments

Additional Comments - Looking forward to getting my UWD windows installed.🙂

Good windows but the take shortcuts and do not measure or install properly.

The replacement of the window went as seamless as possible.

Will not recommend to anyone until issues are addressed and resolved.

The windows and french door provided by Universal Windows Direct were of excellent quality. My issues were with the installation crew that came to my home. They dragged brand-new furniture across my deck, instead of picking it up and moving it out of the way of their installation. They did not clean up the debris created when installing the exterior door, without me asking. They laid equipment on furniture that was not in the room that was part of the installation. They asked me to sign off on the installation without doing a walkthrough, which I refused. They tripped the breakers in my home and attempted to leave without correcting the issues.
My window installation was to have full screens, instead, I was provided half screens. It took 3 months to get the correct screens. Including bringing a technician back out to measure my windows again, even though UWD had the measurements since they installed the windows. There was way too much back and forth getting all of the screens installed including the instance when installers were sent to my home without a long ladder when it was clear that the screens that were to be installed were 2nd floor windows.
UWD provided me $200 in gift cards to compensate for the poor service, but were unwilling to reduce the final price. I agreed to accept the gift cards to close out the matter. I will only contact UWD for any warranty work related to my installation.

Don't know yet waiting for customer satisfaction on the finished product

Lack of communication

Areas Of Satisfaction

Areas Of Satisfaction - every step of the process was fantastic!

Areas Of Satisfaction

Areas Of Satisfaction - Quality and delivered ahead of time

It took from June until last week to have final window installed. The price was not buy two get two. It was much more expensive.

Important Factors

Important Factors - Quality of the windows, sales person knowledge of the product and able to assist with questions, reliability of the company

Competitors

Competitors - Looked at others but went with Universal Windows.

Additional Comments

Additional Comments - this is our second round of windows with Universal Windows and we are pleased with the initial windows .

Important Factors

Important Factors - Quality of product, one company for sales/installation, warranty

Competitors

Competitors - Chose Universal windows

Not satisfied with customer service experience with installers and customer service call.

Salesperson Professionalism

Salesperson Professionalism - My sales person was great, professional, knowledgeable and addressed my concerns

Areas Of Satisfaction

Areas Of Satisfaction - My Salesperson Don H and Customer Service Rep Jordan

Important Factors

Important Factors - price and two years financing with no interest

Additional Comments

Additional Comments - Don was great an excellent salesman I was impressed

Depends on who they send to do the job. The first crew they sent did not do a good job, however, the second crew did come out and do a wonderful job The second crew, whose names were Jared and Keith knew what they were doing they were professionals at their job and did a wonderful job

Yes. Experience was good

Additional Comments

Additional Comments - Brett the sales rep was very knowledgeable. He took his time to go over the product and answer any of the questions that we had. Brett was great to work with.

Service throughout the process was great! The install went very smoothly and the windows are beautiful!!!

Competitors

Competitors - Had 2 other quotes but chose Universal Windows Direct

Areas Of Satisfaction

Areas Of Satisfaction - Universal Windows Direct exceeded our expectations on all levels and we couldn't be happier. The installation crew were professional, hard working, showed attention to detail, and our Windows are beautiful! We noticed better insulation from day one!

Recognized Excellence

Recognized Excellence - They were all fantastic from beginning to end

Yes I will

They were very professional and thorough!

We had a few windows replaced in the beginning and had several issues including glass in our yard with my son cutting his foot. We spoke with management when we were thinking of completing the rest of our windows because we had some concerns. We were given the best installers and the manager personally came to our house to meet with us. We agreed to complete the rest of our windows. We were quoted the incorrect amount but we worked out a deal after that. However they had to come out multiple times due to either incorrect window or missing items and we are still waiting on the correct screens and this has been going on for a couple of years. Luckily I work from home or this would have equated to multiple multiple days off of work.

Areas Of Satisfaction

Areas Of Satisfaction - The windows were ready much early than I expected. The installers were respectful and clearly knew what they were doing. They addressed some concerns and made corrections until I was satisfied with the install. They did a great job and cleaned up after themselves which doesn’t always happen. I love my windows!

I will definitely recommend Universal Windows to anyone looking to replace the windows in their home.

Schedule

Schedule - My windows were completed several weeks ahead of schedule!

Installation Crew

Installation Crew - They were a wonderful group of guys who were very polite and worked diligently to get my windows and door in quickly.

Quality Of Workmanship

Quality Of Workmanship - I love my window and the door is exquisite!

Additional Comments

Additional Comments - Brett was a pleasure to deal with. He pointed out all the points of difference from the competitors and what makes UWD the right choice.

Great experience

No

Na

Salesman was professional and personable. Measurement was "kinda" okay, but since the install took about a month and a half to complete, obviously they were way over their head. Take out of the palladium window was excruciating to watch, since it didn't seem to me they knew what they were doing. And then.....the install !! They got the window in alright, but ALL the trim work on the outside looked TERRIBLE !! I asked about all the wrinkles in the outside trim, and the answer was "what do you expect with nails being hammered in" !!! Just VERY poor workmanship, and even worse customer interaction/treatment. The outside was finally finished to my satisfaction correctly by another worker some weeks later. Of course don't even try getting me to explain the trouble getting the INTERIOR trim of the window finished........but the entire window project [exterior and interior] was finally finished in approximately 1 1/2 months.....So.....from my perspective and my experience, I would NOT recommend !!

This install was for a new addition/ new construction windows. Sales guy Nick was nice and responded well to my questions and concerns after the sale. The guy that came out and measured the windows was knowledgeable and informed me if what was needed.

BUT the installation was not completed correctly to inspection code. On new installs, before new windows are installed, flashing tape should have been taped inside on the bottom of the window before the new windows were to be installed in order to pass inspections. If UWD does not provide this service, it should have been communicated to me prior to the install that that was something I need to provide myself by the install team or the guy that came out to measure windows. Being educated more in the inspection requirements would be beneficial for UWD install team.

I did not find out about this until after the windows were installed and did not pass inspection therefore I had to tape flashing tape around the windows to pass the inspection stage. I honestly feel that if the windows were to be installed by UWD that it should have been installed correctly to code. After all, for the price that I paid per window, over $5k for only 4 windows, I feel that it should have been installed correctly without me having to worry about taking that extra step.

We could n0t be more pleased with the whole experience with Universal Windows Direct! From our initial contact and visit with Austin Fields explaining the windows, to Keith and Cliff installing our new windows we are thrilled with our purchase. Keith and Cliff did an awesome job installing them! They were so careful with the inside wood trim and outside vinyl !

I received very poor customer service and the workmanship was unsatisfactory. The staff were threatening and unprofessional. I would never recommend doing business with this company!

High quality window construction. Installation was smooth and professional. Fully cleaned up after installation. Excellent job in blending new windows into molding.

They are very easy to work with and they communicate well. The quality of the windows and the work are very good.

Nice windows but minor issues upon installation and poor communication post installation.

I assumed double hung windows came with full screens. They only come with half screens and wanted to charge me $50 a window to swap out the 9 half screens they installed and replace them with full screens. I just paid these folk over 11k. I feel duped. Not happy.

7 years later and

Very poor initial installation. 10 different problems.

At this point I am not likely to recommend.