Lots of options to make sure you get what you want. Everyone was professional and easy to work with. Would recommend.

In and out- and perfect installation

Absolutely not.

They didn't call before arriving like requested and did not take off stickers or clean fingerprints after installation

Additional Comments

Additional Comments - Carlos was very knowledgeable and helped us come to a decision to go with universal windows. He stayed until 11pm at night and never seemed rushed to answer any questions we had

They need help with custoinstamer service

Poor customer service when approached them about an installation problem.

It took two years of multiple rounds of installing, re-ordering, and contacting an apathetic customer service team to finally get our order installed (four doors & two transomes).

the products work great

Because salesperson knowledgeable not pushy

Very easy to work with

I like the product (was a repeat customer) but salespeople were really unnecessarily aggressive, and the number of windows was misquoted. Installation had to be rescheduled because installers didn’t bring all required materials.

The sales rep missed one of my glasses originally and it took 3 months to finally received it after many phones calls and talking to different managers

Our service tech, Michael Brunswick, was fast, efficient, professional, punctual and friendly. He had everything ready and had our issues well handled. Our original installation was done well and the follow up visit was even better. We would recommend this business for anyone getting replacement windows.

My windows are great and the turnaround to make the product was quite

It would be up the person the way the times are now days.

I ordered and paid for double hung windows, Instead of getting the windows that I ordered my order was switched and cheaper slider windows were installed. I was ripped off and no one would try to make it right, I was constantly lied to, hung up on by customer service and totally mislead.

My experience was very professional

Their lack of ownership and disclosure

I didn't feel secure with the pricing. I felt like I was not given the best price from the start. It wasn't until I challenged it that it came down nearly $1700 dollars. I own a company and feel that is dishonest. I don't treat my customers that way and I don't suggest any other business to be like that either. I would recommend but tell the person to really do their homework to get competitive pricing. If I was naive I may of fell for the sales technique.

What I was sold was not great and my project is to be 32k

Looks good so far. Will see during winter

I have yet to receive any paperwork regarding my final invoice, I never received my quote in writing to compare the final prices to, and I was promised guaranteed pricing for 2 years if I decide to purchase other windows in the future. I don't have that in writing either.

Only have windows a few weeks. Let’s see how they hold up in winter.

One of the installers was extremely rude. He arrived with an attitude and bad attitude grew. He told me to remove my vehicle from my driveway several times. While removing the blinds he repeatedly stated this is not my job.

Sales person was polite and knowledgeable and worked with us to find the right window for our spot.

I'm having issues with flies coming inside the windows. Universal Windows sent a tech out 3 times. Still problem with flies.

Just ripped all my wood off the still and was going to just put my windows in with out insulation where the pulleys run to out and close.

Don't use this company!

Ok with installation but horrible customer service

So far good quality for the price

Did a great job and done in one dayb

The window sliders can be fully removed … this was not explained at the beginning and is a safety risk, even with the “stopper.”

You stand up to your warranty. Price is about the same as others but the quality is much better.

The windows look great, and the price was affordable.

I am very pleased with the service and the quality of my replacement windows. They look great. They look so great I decided to paint the laundry room and de clutter it!

No one is responding to my request to talk

Definitely will recommend! Had a problem with the screen and they were prompt and efficient at getting the problem resolved!

The service staff are fine. It was the overall issues that made me NEED them. No contact for updates on waiting for 4+ months, THEN it comes in wrong, then waiting 4+ again it comes MISSING the doors...then 2+ again....had a FILM inside so had to wait Again for a replacement. Over a year to get BUT - I DO ENJOY MY NEW DOORS / WINDOWS.

I’m happy with the price, but the installation leaves something to be desired

It’s disappointing that the sales call and support seem positive, but the execution and quality control is lacking.

The windows look great. The issue is that we were not quoted on three small top windows in our living room. The bottom three were replaced but not the top three. Sales rep told us that he would count those as three windows and not six yet we got blamed for not checking over the contract or double checking when they came out to do the second measuring. If those windows had been installed- we would have overlooked the other small issues and given Universal a 5 star rating.

The salespeople lie about the product, they play games and grossly overcharge for the product, they make you sit through a presentation that’s designed to exhaust you to accept anything just to get them out your home. I believe I overpaid because the representative lied so much during the consultation. The fact that I told him what a competitor was going to charge me and I paid 50% less then what he originally quoted me and he was able to match that price, let’s me know he was playing games, which is unethical. A company that allows that must be equally as unethical.

The windows nice and expensive, is definitely an investment.

Quality windows. Install crews was very professional, clean and efficient.

Great installation

Compared to the windows I had, these are so much nicer. Easy to open and close. They look great

I have been promised many things and basically very little has been fulfilled, from the supposed quality of the windows following support.

everything was excellent.professional..efficient..thank you for sending that crew..we will recommend universal if anyone needs windows

I spent a lot of money for a new set of windows to replace windows which were old and drafty. Now I have a set of new windows which are still drafty . I need a new set of windows before I contact the better business bureau