About this company
Universal Windows Direct of Columbus
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Universal Windows Direct of Columbus was opened in 2016 to serve the southern Ohio area. Show more
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Universal Windows Direct of Columbus was opened in 2016 to serve the southern Ohio area.
Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling. Hide
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Customer satisfaction
Of 6393 customers surveyed, 1905 respondedReviews 1668
Of 1905 respondents, 1668 left a reviewRecent reviews
Lenton S.
Universal windows company is a great company and I will continue to use them and recommend to anyone that needs windows. I’m a big fan!!
Kathy D.
The window has both sound proofing and insulation, replaced the whole frame. Perfect!
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William C.
The overall process was great. The windows are high quality at a reasonable price!
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Scott S.
Definitely would recommend
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Review in Ashville, OH
Everyone from the salesperson, to the tech who took final measurements to the installer was professional and kind.
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David C.
We have only had the windows for 2 weeks but we definitely love them. I am trusting that if we do experience any problems in the future we can call and will be taken care of . I will be recommending this company.
Michelle J.
Customer service communication is not good. We ask for a phone call to let us know when technicians are on the way so we can be prepared and never get one. Poor to no communication when servicedate needs to be changed on Universal's end
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Dennis B.
I am very satisfied with the construction, appearance and the quality of the windows and their installation.
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Merri L.
They were fast atinstallation and replacement
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Bernice K.
If I get the job done
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Wynona D.
Love the windows 🙌🙌🙌🙌🙌
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Evan W.
The windows are nice, but I had to do my own research and have the contract changed to do a total tear out so that I actually got what the salesman “said” I was getting. Cost thousands more. Normally, they just put a smaller window inside the current frame.
Additional comments
Installation Crew
Installation Crew - Great crew and answered any question I had. Worked hard and stayed until job was complete.
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Review in Newark, OH
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Install time and efficiency
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Jessica R.
Window's are good although they ordered one wrong window and one wrong door so we are waiting to get the job finished. The overall cost was extremely expensive but I was unable to get comparables.
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Doug C.
The people we dealt with were excellent. Honest, genuine, and transparent.
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Margaret B.
Yes
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John P.
Many issues, had multiple measuring tech visits and still got the wrong windows the first time, (inserts vs full pull). The windows are ok, the doors suck. The installation was not as clean and professional as I would have expected.
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Kathy B.
Loved the quality the price and timely matter
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Lisa U.
While their warranty is lifetime, after one year, we are charged $149.99 for a service call. This was not in affect when we purchased the window & I do not feel we should have to pay that now! Going forward, I will not purchase any more windows from them because of this new fee. I hope that $149.99 fee is worth the loss of the remaining 30 windows we need replaced!
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Bryan D.
Install went good installers worked all day and cleaned up leftover materials. However the windows are not clean they have streaks on all of them and one window in our dining ares about 12 feet off the floor still has manufacturers stickers left on inside window frame not happy I half to clean my new windows already and pill off stickers . Just seems for the money spent on the windows they would be clean and streakless . I also thought we get a phone call a day after Install to see how it went but whatever.
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John R.
From start to finish everyone was very professional on time and knew what they were doing
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Anessa H.
Our door was not correct and has to be reordered. I will wait to see much longer the process takes.
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Jeffery B.
Good look to the house, waiting to see if any savings on heat and electricity.
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Robbie H.
For the amount I paid the quality of window and installation did not meet my expectations. I would never recommend Universal Window Direct ever
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Josh R.
They were great
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GuildQuality
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