If I talk to anyone looking for windows I will have them reach out.

Salesperson Professionalism

Salesperson Professionalism - Very professional and was on time even with bad weather

I would not recommend Universal Windows Direct to my worst enemy. The salesperson they sent to our home was terrible, rude, and would not leave our house. After his presentation he wanted us to sign a contract right then. We told him we needed to talk about it first and then he started getting irate, saying that this was the best and there was no need to talk about it. I ask him to leave and he refused to go and started arguing with me because we wouldn't sign the contract. I had to pick up his sample window and set it outside our front door, to which he told me not to touch his stuff. He still wouldn't leave so I had to call the office and told him my next call would be the police. He finally left when I started to call the police. A few days later we got a call from Universal Windows Direct asking how our appointment went, it was obvious that whoever we talked to when we tried to get him to leave said nothing to anyone about this. We had to explain all of this again to her and she apologized.

Never

Universal windows company is a great company and I will continue to use them and recommend to anyone that needs windows. I’m a big fan!!

The window has both sound proofing and insulation, replaced the whole frame. Perfect!

The overall process was great. The windows are high quality at a reasonable price!

Definitely would recommend

Everyone from the salesperson, to the tech who took final measurements to the installer was professional and kind.

We have only had the windows for 2 weeks but we definitely love them. I am trusting that if we do experience any problems in the future we can call and will be taken care of . I will be recommending this company.

Customer service communication is not good. We ask for a phone call to let us know when technicians are on the way so we can be prepared and never get one. Poor to no communication when servicedate needs to be changed on Universal's end

They were fast atinstallation and replacement

If I get the job done

Love the windows 🙌🙌🙌🙌🙌

The windows are nice, but I had to do my own research and have the contract changed to do a total tear out so that I actually got what the salesman “said” I was getting. Cost thousands more. Normally, they just put a smaller window inside the current frame.

Installation Crew

Installation Crew - Great crew and answered any question I had. Worked hard and stayed until job was complete.

Areas Of Satisfaction

Areas Of Satisfaction - Install time and efficiency

Window's are good although they ordered one wrong window and one wrong door so we are waiting to get the job finished. The overall cost was extremely expensive but I was unable to get comparables.

The people we dealt with were excellent. Honest, genuine, and transparent.

Yes

Many issues, had multiple measuring tech visits and still got the wrong windows the first time, (inserts vs full pull). The windows are ok, the doors suck. The installation was not as clean and professional as I would have expected.

Loved the quality the price and timely matter

While their warranty is lifetime, after one year, we are charged $149.99 for a service call. This was not in affect when we purchased the window & I do not feel we should have to pay that now! Going forward, I will not purchase any more windows from them because of this new fee. I hope that $149.99 fee is worth the loss of the remaining 30 windows we need replaced!

Install went good installers worked all day and cleaned up leftover materials. However the windows are not clean they have streaks on all of them and one window in our dining ares about 12 feet off the floor still has manufacturers stickers left on inside window frame not happy I half to clean my new windows already and pill off stickers . Just seems for the money spent on the windows they would be clean and streakless . I also thought we get a phone call a day after Install to see how it went but whatever.

From start to finish everyone was very professional on time and knew what they were doing

Our door was not correct and has to be reordered. I will wait to see much longer the process takes.

Good look to the house, waiting to see if any savings on heat and electricity.