Loved our salesman and our installers were great!!

Quality of the window is great. Sales presentation is lacking. No info on cost of labor and cost of individual windows during pitch. Feels like you are covering up how much the cost of product is. Also sales representative appeared agitated when wanting to consider the cost and possibly not closing the deal. People calling from office don't know what is going on. Quality installer, efficient and did good work. 3 star just on product and installer. Would have left a 2 star otherwise.

Quality product,timely resolution of any issues!

From presentation to installation everything was top notched and exactly as they told was. Installation team was awesome. Greg and his crew of two Mike’s knew their jobs and got right after it. 12 windows installed in a little over four hours and did a great job. Left no mess behind. Everyone was super friendly, knowledgeable and answered any questions we had with no problem. We have definitely recommended Universal Windows Direct to folks already. It was a pleasure doing business with all of them!

Steve, Corey, & Trace were wonderful, respectful, & courteous! Thank you!

Over 18000$ for junk had to replace all glass in every window bad place that had to be fixed now I have a window that something fell out and now won’t stay up

See below

Customer service is terrible…responses are slow if at all

Awesome

The first two times Universal put windows in were great. This third time has not been a charm. The windows are not finished. All they did was come out to remeasure.

The windows look good

Yes good job

Amazing service and quality! We have already noticed a huge improvement in the efficiency of the new windows!

Horrible

The technician who replaced my screens was very detail oriented and professional. He completed his work efficiently and was very courteous

Not enough space to explain the horrific experience I’ve had in detail. Took 2 years to finally be completed with the job and had to keep reordering windows due to being wrong or damaged. The first installer was so bad another team had to come back numerous times to uninstall 12 windows and reinstall them along with the new slider door.

Happy with the product. The installers were great. Very efficient, neat and professional.

The scheduling went smoothly, the installers were on time, organized, professional, friendly, and left no mess.

Whole process was smooth and timely. Windows look fantastic!!

Windows appear to be way better than what I had previous

I'm still waiting to hear back from Tim regarding a date for someone to come out and finish our project. I left a voicemail for him on 5/18 and another one this morning.

There is still one sliding glass door remaining to be installed (the wrong size was ordered), a defective stationary window that needs to be replaced, a tear in a screen that was installed, deep scratches/gouges in one of the sliding glass door screens and as I left in 2 voicemails to Tim, one of the windows that was installed has a crack in it.

In closing, when these items are corrected, I will change my recommendation reply but not before then.

Thank you,

Quality installers and windows., not so much with scheduling

We were very happy with the windows and the contract company that installed the windows. The only thing I was disappointed in was the fact that the Salesman, the gentleman who came to re-measure our windows and the person who scheduled installation all reassured me that the rotted wood would be replaced and taken care of. When the installers came nobody had even spoken to them about it and apparently they never replace wood during a window install. So, we felt like promising that they would replace the wood was more to get the sale of the window then telling us the truth. That was really disappointing. Other wise, we are happy with the windows so far. Having Universal Windows out to re-seal the caulking around the inside of the windows since it looks like it shrunk and not sealed.

Took Universal Windows almost a year to follow up with a replacement screen door. We leave messages that are not returned and the received an email stating that they can’t get a hold of us.

I was impressed from the start. No high pressure to buy, very educational and listened to what I wanted. The crew was very professional friendly and courteous. Would definitely recommend universal windows to others.