About this company
Universal Windows Direct of Indianapolis
Universal Windows Direct began in 2002 with William Barr and Michael Strmac who had nothing more than a 350 square foot office in Cleveland, and has since expanded into the nation’s top 20th home remodeling company. Universal Windows Direct first expanded into Indianapolis in 2015, seeking to bring all the culture, quality, and values established in Cleveland down to customers in the Indianapolis area. Universal Windows Direct of Indianapolis continues to provide customers in the Indianapolis area with the best products and absolute best prices on the market. Universal Windows Direct is your premiere location in Indianapolis for replacement windows, entry doors, and vinyl siding.
Types of work
GuildQuality surveys
Badges
Photos 14
Satisfaction
Of 5160 surveys sent, 1526 were responded toReviews 1336
Of 1526 respondents, 1336 left a reviewRecent reviews
Michael K.
Price, Quality of both windows and workmanship, and professionalism of every person involved.
Chris E.
I have attempted to rectify the problems we had early in contract, was never addressed at the management levels, so I have no drive to keep grabbing the wrong end of snake.Windows were purchased, installed, we will leave it at that.
Lee K.
Great communication. Fast turn time on the windows. Professional installation
Response
Review in Carmel, IN
Over-all good experience. The reason for the lower rating is for all the calls I get for future projects.
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Mike A.
Very expensive. I shouldn't have spent that much money.
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Michael W.
Salesperson was very knowledgeable about the products and was willing to work with us. Very nice guy. Josiah
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Jacqueline W.
From the sales rep (Paul Walker), to the finished job with Salvador and his 2 guys, it was a pleasure to work with.
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Christopher B.
Yes, I would recommend Universal Windows Direct to family and friends.
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Francis C.
The workers were very professional
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Review in Westfield, IN
The candid professional knowledge
Additional comments
Sales Knowledge
Sales Knowledge - Well spoken
Important Factors
Important Factors - The ease of operation
Additional Comments
Additional Comments - Great experience
Response
John L.
Despite my questioning the fit of 3 of the 5 windows at original installation, the tech insisted they were correct. Multiple calls to follow up resulted in having to repeat my issues multiple times to different reps. First resolve was to replace one window set entirely and reset 2 other windows. A cracked pane of glass was replaced in a 4th window. Reluctance by Universal Windows rep to replace half screen with originally ordered full screen ended up costing me an additional $40 and weeks of delay. Many weeks turned into several months before latest fix (replacement of insulation cord, again, on window that was fully replaced) was made (Jan 17).
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James C.
yes
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Frank H.
I was very satisfied with the product and the service. Certainly knew his business
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Quick and neat
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Review in Kokomo, IN
The door has damage.
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Gayle Z.
The whole process was easy and pleasant. No pressure at all. I really appreciate that. Thank you!
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Nate O.
2.5
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Christy V.
We had a very pleasant experience
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Sandi D.
I have given an explicit answer throughout this survey. Read further.
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Ruth T.
I’m so thankful for my NEW Windows!!! Very Expensive BUT I Thank God they look Great and NO cold wind blowing Thru the Windows!
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Jeffrey S.
Additional comments
Salesperson Professionalism
Salesperson Professionalism - The Salesman was personable, knowledgeable and such a joy to be around!!
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Wilbur M.
Cheaper than renewal by Andersen
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Rita H.
I love my new windows their looks and the insulating ability they have. I can tell a big difference in the house already and how much warmer it is. The installation seemed quick and flawless they've got it down to a science I'd say. The installers were very nice, polite, worked together well, and were very professional. Thank You, Universal Windows Direct.
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Review in Indianapolis, IN
NANAN
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Review in New Whiteland, IN
We are very pleased with our new windows and sliding glass door. Our sales representative Tony Ayoubi was very knowledgeable and helped us picking out which windows would be good and energy efficient for us. He always answered questions when we had them. Always replied when I emailed texted, or called.
Our crew leader Alfonzo & Octavio did a wonderful job even though weather wasn’t the best but they were so professional and finished job and they cleaned up once every window was in place. Thanks for your hard work.
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Review in Franklin, IN
Important Factors
Important Factors - Quality
Additional Comments
Additional Comments - Was a very pleasant experience with the salesman
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GuildQuality
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