The language barrier was a bit difficult, due to the questions I asked I didn’t quite fully understand his answer. The installer and his crew did a good job. After acing customer service, I got a technician that was above and beyond service to the customer. When he arrived at my house, he was very informative about windows, and how they worked, explained in detail why my question I had asked, he answered to my approval for future Suggestions to Universal Windows when a client purchases windows the stickers should come off when they are installed not after you have to complain and have somebody come back out and do that for you. Elderly people do not need to be on stepstools or ladders to remove stickers in the future .

Salesperson Professionalism

Salesperson Professionalism - The Salesman was personable, knowledgeable and such a joy to be around!!

Additional Comments

Additional Comments - I appreciate that Paul wasn’t pushy or a typical salesman personality that I dislike. He was personable and friendly. Paul was very knowledgeable.

Did 1/2 of house last year and rest this year. Quality financing great.

I have had kind Md courteous service from beginning to end

Great installation and later service call. The windows are wonderful! Our utility bills are lower. Outdoor sounds are greatly reduced.

My experience from top to bottom was excellent. The sales rep Tony was very kind and helpful. The windows were installed two weeks earlier than I expected, and the technician was there very quickly and installed my windows. They look fantastic. Very happy very happy.

We love our new Universal Windows. We had old wooden windows and these new windows are easy to operate. It's going to be nice the able clean them inside and out. They look real nice. I would definitely recommend them.

They are nice windows and doors with a good warranty

Service & support after the sale

overall good expierence. Installers did an excellant job including the clean up.

It was a pleasure working with him,would recommend you to anyone

Before all the trouble of getting our issue resolved which took right at about a year my recommendations for windows direct would have been a lot better. Product good after service bad.

Good quality and fast neat install. Price very good in market value.

Thank you for great windows, noticed huge improvement when the sun beating in my rooms that the rooms didn't heat up. Love it!!

Over the last several years, my service from Williams Comfort air has been amazing. They're timely, informative and supportive when I needed it most. However, my recent experience with their installation technicians has been the total opposite. Not sure if it was just the technician not having great communication skills, or if training of staff has changed, but things were not what I've come to expect from the Williams Comfort Air team.

Horrible installation:
Windows don't fit openings and a ton of foam had to be used
Broken window
Window not centered in opening
Locks don't work
Awful caulking
All 9 screens have a large hole in each one
Tech left dried paint/caulk on carpet

Neat and efficient.

I still don’t have what I paid for after 5 follow up visits. I am still finding new issues. I’m now getting additional damages from the “repairs” I’m receiving. The biggest financial mistake of my life was trusting this company.

Will not recommend

Have recommended in the past and will continue to

The crew did not complete the job on time. Left things a mess, and it took 6months between ordering and instalation. M

Windows were pricey and removed window head and sill and didn't replace

I would never recommend this joke of a company to anyone

The customer service from sales, measuring to install was a great experience.