Very expensive. I shouldn't have spent that much money.
Salesperson was very knowledgeable about the products and was willing to work with us. Very nice guy. Josiah
From the sales rep (Paul Walker), to the finished job with Salvador and his 2 guys, it was a pleasure to work with.
Yes, I would recommend Universal Windows Direct to family and friends.
The workers were very professional
The candid professional knowledge
Sales Knowledge - Well spoken
Important Factors - The ease of operation
Additional Comments - Great experience
Despite my questioning the fit of 3 of the 5 windows at original installation, the tech insisted they were correct. Multiple calls to follow up resulted in having to repeat my issues multiple times to different reps. First resolve was to replace one window set entirely and reset 2 other windows. A cracked pane of glass was replaced in a 4th window. Reluctance by Universal Windows rep to replace half screen with originally ordered full screen ended up costing me an additional $40 and weeks of delay. Many weeks turned into several months before latest fix (replacement of insulation cord, again, on window that was fully replaced) was made (Jan 17).
yes
I was very satisfied with the product and the service. Certainly knew his business
Areas Of Satisfaction - Quick and neat
The door has damage.
The whole process was easy and pleasant. No pressure at all. I really appreciate that. Thank you!
2.5
We had a very pleasant experience
I have given an explicit answer throughout this survey. Read further.
I’m so thankful for my NEW Windows!!! Very Expensive BUT I Thank God they look Great and NO cold wind blowing Thru the Windows!
Salesperson Professionalism - The Salesman was personable, knowledgeable and such a joy to be around!!
Cheaper than renewal by Andersen
I love my new windows their looks and the insulating ability they have. I can tell a big difference in the house already and how much warmer it is. The installation seemed quick and flawless they've got it down to a science I'd say. The installers were very nice, polite, worked together well, and were very professional. Thank You, Universal Windows Direct.
NANAN
We are very pleased with our new windows and sliding glass door. Our sales representative Tony Ayoubi was very knowledgeable and helped us picking out which windows would be good and energy efficient for us. He always answered questions when we had them. Always replied when I emailed texted, or called.
Our crew leader Alfonzo & Octavio did a wonderful job even though weather wasn’t the best but they were so professional and finished job and they cleaned up once every window was in place. Thanks for your hard work.
Important Factors - Quality
Additional Comments - Was a very pleasant experience with the salesman
Important Factors - Price
Competitors - I bought from Universal Windows Direct
Quick turnaround and great install
I already have my neighbor your card
Our installer was very professional, no wasted moves, great job in our opinion! He deserves a big star snd bonus…👍👍