Great job I really appreciate the hard work. Also the care Thank-you so much.

Great service ! Great Product!

It was a very smooth and easy process.

Additional Comments

Additional Comments - I appreciate that Paul wasn’t pushy or a typical salesman personality that I dislike. He was personable and friendly. Paul was very knowledgeable.

I tell people I like my new windows

I would likely recommend Universal Windows Direct to friends/family. My only complain is related to the comments left in question #16

Areas Of Satisfaction

Areas Of Satisfaction - Sales Rep was awesome and everything was done in the timeframe they initially said including the two day install.

Recognized Excellence

Recognized Excellence - Tony Ayoubi was very knowledgeable and is the primary reason why we decided to go with Universal Windows. We had other quotes that were less expensive, but his knowledge and professionalism made us feel comfortable with spending the money on our home.

Additional Comments

Additional Comments - ZERO complaints and would definitely recommend anyone that is in then market. Great quality of window and their warranty stands by their product.

I really don't know. You have great "lip service" but I can't say that you have exceeded my expectations.

They installed a new sliding glass door 2-3 years ago so we had them install the remainder of the windows in our house. The installer did a great job with the installation, arrived on time and cleaned up everything necessary before he left. We can tell the difference because our house is staying cooler in the heat we are experiencing and we will stay warmer when cold weather arrives!

The window is awesome for what I needed it for! The whole process was easy, the people were great that handled it! I would definitely recommend this company 😊

We would give a 1 star for the installation and removal of old windows and patio door!

The language barrier was a bit difficult, due to the questions I asked I didn’t quite fully understand his answer. The installer and his crew did a good job. After acing customer service, I got a technician that was above and beyond service to the customer. When he arrived at my house, he was very informative about windows, and how they worked, explained in detail why my question I had asked, he answered to my approval for future Suggestions to Universal Windows when a client purchases windows the stickers should come off when they are installed not after you have to complain and have somebody come back out and do that for you. Elderly people do not need to be on stepstools or ladders to remove stickers in the future .

Salesperson Professionalism

Salesperson Professionalism - The Salesman was personable, knowledgeable and such a joy to be around!!

Did 1/2 of house last year and rest this year. Quality financing great.

I have had kind Md courteous service from beginning to end

Great installation and later service call. The windows are wonderful! Our utility bills are lower. Outdoor sounds are greatly reduced.

My experience from top to bottom was excellent. The sales rep Tony was very kind and helpful. The windows were installed two weeks earlier than I expected, and the technician was there very quickly and installed my windows. They look fantastic. Very happy very happy.

We love our new Universal Windows. We had old wooden windows and these new windows are easy to operate. It's going to be nice the able clean them inside and out. They look real nice. I would definitely recommend them.

They are nice windows and doors with a good warranty

Service & support after the sale

overall good expierence. Installers did an excellant job including the clean up.

It was a pleasure working with him,would recommend you to anyone

Before all the trouble of getting our issue resolved which took right at about a year my recommendations for windows direct would have been a lot better. Product good after service bad.

Good quality and fast neat install. Price very good in market value.

Thank you for great windows, noticed huge improvement when the sun beating in my rooms that the rooms didn't heat up. Love it!!

Over the last several years, my service from Williams Comfort air has been amazing. They're timely, informative and supportive when I needed it most. However, my recent experience with their installation technicians has been the total opposite. Not sure if it was just the technician not having great communication skills, or if training of staff has changed, but things were not what I've come to expect from the Williams Comfort Air team.

Horrible installation:
Windows don't fit openings and a ton of foam had to be used
Broken window
Window not centered in opening
Locks don't work
Awful caulking
All 9 screens have a large hole in each one
Tech left dried paint/caulk on carpet

Neat and efficient.

I still don’t have what I paid for after 5 follow up visits. I am still finding new issues. I’m now getting additional damages from the “repairs” I’m receiving. The biggest financial mistake of my life was trusting this company.

Will not recommend

Have recommended in the past and will continue to

The crew did not complete the job on time. Left things a mess, and it took 6months between ordering and instalation. M

Windows were pricey and removed window head and sill and didn't replace

I would never recommend this joke of a company to anyone

The customer service from sales, measuring to install was a great experience.

While the windows look nice and work great, there were multiple communication errors around payment, wrong invoices sent, and miscommunication from the sale to install teams. The install team realized a lot of the measurements given to them were incorrect and then had to spend more time making changes, drilling, and caulking that took more time. I do appreciate the install team as they always assured me that they were going to make it look nice.

was sp pleased with work and guality of work completed in one day

They did a wonderful job, my only complaint was that they didn’t repair/replace the drywall around the window. However they were very fair in telling me that up front, that they couldn’t include that scope of service. I’m being told that by other window companies as well. I would still highly recommend them. The window looks awesome, I love it 🥰

VERY GOOD

Ordered windows 8-8-23 installed 12-6-23 Got answers when checking time frame of 2 more weeks every time we called = unreasonable

Windows are good quality. Windows came in weeks earlier than expected and installation was done in 1 day.

Getting them installed was good. When it came to using the warranty overtime it was issue after issue.

I was impressed with the professionalism, knowledge and courtesy especially from the installation crew.

How can I recommend UWD when it took nearly 9 months to get my door warranty work completed?

Our experience with Universal Windows Direct was fantastic! From our salesperson, office communications, to our installers, we were treated with respect, courtesy and everyone went the extra mile to make it work for us. The windows are excellent, we are thrilled! Highest recommendations!

The communication was great when we were looking to buy but when there were issues with my windows we didn’t hear from anyone for months. Then they threatened to take us to collections when we didn’t even have our correct windows. We had paid 90% of the windows by this point but they wanted the other percent before they delivered the correct windows.

The quality of the window and the professionalism of the installation were top notch. My only complaint would be the lack of communication from the office to me waiting for the install. I was told an approximate install date of September, there was a delay with a building permit, but nothing was mentioned until I called and found out it would be November. I'd suggest the office staff be as good as the installers are with customer concerns.

Would recommend Jesse to install windows for anyone.

The windows are great and the Technicians that installed them were the most polite, professional, friendly and courteous workman I have ever had the pleasure to meet. These people were great and so was the whole universal team we worked with over the past few months.

Still waiting on my flex screens to be replaced because they came off the truck damaged. Seems the company is not going to replace these even though I was told they ordered them. No communication after I paid my balance. Had to have them out twice because first time a window sill wasn’t replaced as it wasn’t on the installers order form.

The customer service is top notch!! So easy, helpful, and painless with getting a window that was cracked, replaced.