I highly recommend Universal Windows. The staff and the crew are very organized, timely, and professional.

Felt misled most of the process. Windows don't block out cold like I was led to believe. My sales rep was unresponsive. Installers didn't speak English so I couldn't ask questions. I was told by customer service that the installers' manager would call me, but that didn't happen. Personal property damage has not been addressed by customer service yet.

Everything

Extend lifetime warranty to windows that are painted as well as white

Jason replied a cracked window and showed me how to slant it open. He also took the time t suggest ideas on how to get the stickers off the window. Thanks Jason for explaining everything to me. I like my windows even more now.

I purchased Windows years ago from Universal and was very happy then so I purchased more this year and again very happy!

window glass is twice as thin as the replaced windows,so just as cold

Unethical salesman, poor communication, a lot of miscommunication. Poor quality of installation.

I think the reasons to recommend a contractor are being treated well, and getting a good value. We got both from Universal.

They told me that the cold would stay outside because the windows have double pane, but now that it's cold, the windows fog up and frost forms on the inside, and air from outside seeps in. I spoke to them well and they said that it's the humidity inside that causes it. I wouldn't recommend them to anyone.

We had UWD do our down stairs windows last year. They are perfect. This year upstairs windows were done horribly. I would talk to speak with someone to fix all issues as soon as possible.

For windows, yes

The installers were very professional and worked very hard. We are happy with installation!

Pricing is extremely high. Installation crews are very poor. Product quality is poor when weighed against cost.

The worst experience ever. Would not recommend to my enemies. Sent installers that spoke no English. They couldn’t communicate with me. Installed over totally rotted wood, didn’t complete the job I paid for. They seemed ill prepared on what exactly they were supposed to be doing. I showed them the contract which was a waste of time because they couldn’t read it. Absolutely unacceptable. Salesman wouldn’t return calls. They came 3 times to complete the job and after requesting they send at least one person that speaks English they sent more installers that could not. Very, very aggravating to pay thousands of dollars to replace just 2 windows and go through such a nightmare.

The company, sales person and installers were great. We already made a recommendation

Sales Knowledge

Sales Knowledge - My home visit sales person was great!

Important Factors

Important Factors - Cost, quality, customer service at every level in the company.

Sales Knowledge

Sales Knowledge - Was very understanding and resourceful on using your product for excellent appearance and function.

Additional Comments

Additional Comments - Thank you for Sunny being so prompt and working to find a possible solution & answering our questions

It took them a full year to complete the job.

Very pleased with the sales through installation process and the quality and attractiveness of the product when it was in place.

The experience from beginning (with Jamie Shay) to installation was great.

Overall, it was a great experience purchasing windows from Universal Windows Direct.

Overall, the product itself is pretty good, the service however, leaves very little to be desired. Nothing like taking 2 years to fix a window that your technician broke. Then trying to actually charge us a service charge to come out and to replace it, which the first time, didn't fit the window frame, so we had to wait another couple of months to get it. A total of 2-1/2 years passed from when the windows were installed to when the broken sash was finally replaced.

Installers were friendly and helpful when I had questions.

Was lied to about the financial situation and not told about the size of the window and not left contact information.