About this company
Universal Windows Direct of Pittsburgh
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
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Customer satisfaction
Of 2805 customers surveyed, 867 respondedReviews 766
Of 867 respondents, 766 left a reviewRecent reviews
Julie K.
All around good experience. Price, product and installation are all fantastic.
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Evelyn V.
Bait and switch. Was promised $1250 end of year certificate and $50 Amazon gift card. I confirmed that this was on top of my locked in price since I had 2 projects done within last year and was ready to do final phase. She confirmed twice on phone and scheduled for person to take measurements. I drove 3 hours to be there. Then the cert amount in your system was only $750. When associate called to correct, they would not honor what I was quoted AND removed the $750 and Amazon card. DISAPPOINTED. Just DO WHAT YOU PROMISED.
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Roseanne I.
Love the product, the great customer service & efficiency.
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Review in New Castle, PA
Additional comments
Competitors
Competitors - I did not choose another company. This is our second time going with Universal Windows
Additional Comments
Additional Comments - Robert was very respectful and courteous! He was knowledgeable and very patient and professional! It was a pleasure dealing with him. He is definitely an asset to Universal Windows.
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Michael R.
They were very professional and knowledgeable through the whole project. You can't beat their warranty and quality !!
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Olive B.
Windows are great. Love the look.
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Rege R.
Our experience was terrible. The salesperson was good and the tech Paul was great. Every other aspect of dealing with local Pittsburgh UWD was atrocious. Thanks for the Cleveland office.
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Jason S.
I would not recommend this company to my worst enemy!
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Michelle S.
The job is not complete so I can't say.
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J H.
The installers left the metal trimmings from my front window installation in my front yard. Left without finishing the clean up. I have pictures if interested
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Steven M.
Was told Saturday install could be scheduled then when windows came in we were told no Saturday installs. After 2 weeks of multiple calls from different people finally a Saturday was scheduled. We were also told if the windows were not install soon we would be charged a storage fee, Not verry customer friendly.
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Tracey A.
Horrible customer service when calling in with a concern.
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Gwen B.
No way to
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Dave B.
Received incorrect window configuration, still waiting for correction. Also already seeing a component of window that is coming apart somehow, after very limited use. Still need to report this to Universal somehow.
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Nancy F.
I really like the new double door ; well constructed and appealing to the eye.
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Edward S.
NO
Skender C.
I don't regret the purchase, but am not sure I would recommend Universal Windows Direct to a friend.
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Ronald S.
Fantastic job
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Kathy W.
I am slightly disappointed in the service work that has been provided lately. My one door is still not working properly and I have had someone attend to it now three times.
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Jean K.
Installers where very professional and neat, and explained what they had to do to install my door. It looks awesome, very happy with it!
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Review in FOMBELL, PA
Additional Comments
Additional Comments - It was a pleasure meeting with Ben he was very professional and a pleasure to work with I hope all goes as well as our meeting with Ben. He didn’t even mind that we have 4 dogs he said we could unlock their room and they joined us.
Review in McKees Rocks, PA
Additional Comments
Additional Comments - Mike Pinsker was very knowledgeable and walked us through the whole process. He is extremely likable and worked with us to achieve our goal of new windows. We decided to do our project in stages and we are looking forward to it.
Denise C.
Experience has not been favorable from the information promised/delivered during the sales presentation. Feel like I was mislead.
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Michelle C.
Additional comments
Additional Comments
Additional Comments - Our salesman, Jesse, was supportive and communicated with us regularly. We appreciated him and his support.
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David W.
The windows are absolutely beautiful! And they got all the windows in, in one day.
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GuildQuality
Customer feedback report
