Love the product, the great customer service & efficiency.

Competitors

Competitors - I did not choose another company. This is our second time going with Universal Windows

Additional Comments

Additional Comments - Robert was very respectful and courteous! He was knowledgeable and very patient and professional! It was a pleasure dealing with him. He is definitely an asset to Universal Windows.

They were very professional and knowledgeable through the whole project. You can't beat their warranty and quality !!

Windows are great. Love the look.

Our experience was terrible. The salesperson was good and the tech Paul was great. Every other aspect of dealing with local Pittsburgh UWD was atrocious. Thanks for the Cleveland office.

I would not recommend this company to my worst enemy!

The job is not complete so I can't say.

The installers left the metal trimmings from my front window installation in my front yard. Left without finishing the clean up. I have pictures if interested

Was told Saturday install could be scheduled then when windows came in we were told no Saturday installs. After 2 weeks of multiple calls from different people finally a Saturday was scheduled. We were also told if the windows were not install soon we would be charged a storage fee, Not verry customer friendly.

Horrible customer service when calling in with a concern.

No way to

Received incorrect window configuration, still waiting for correction. Also already seeing a component of window that is coming apart somehow, after very limited use. Still need to report this to Universal somehow.

I really like the new double door ; well constructed and appealing to the eye.

NO

I don't regret the purchase, but am not sure I would recommend Universal Windows Direct to a friend.

Fantastic job

I am slightly disappointed in the service work that has been provided lately. My one door is still not working properly and I have had someone attend to it now three times.

Installers where very professional and neat, and explained what they had to do to install my door. It looks awesome, very happy with it!

Additional Comments

Additional Comments - It was a pleasure meeting with Ben he was very professional and a pleasure to work with I hope all goes as well as our meeting with Ben. He didn’t even mind that we have 4 dogs he said we could unlock their room and they joined us.

Additional Comments

Additional Comments - Mike Pinsker was very knowledgeable and walked us through the whole process. He is extremely likable and worked with us to achieve our goal of new windows. We decided to do our project in stages and we are looking forward to it.

Experience has not been favorable from the information promised/delivered during the sales presentation. Feel like I was mislead.

Additional Comments

Additional Comments - Our salesman, Jesse, was supportive and communicated with us regularly. We appreciated him and his support.

The windows are absolutely beautiful! And they got all the windows in, in one day.

Im still struggling with the price of the windows. The main reason i called was for the buy 2 get 2 and the triple pane upgrade -at $7800 for 6 std vinyl windows -that comes to $1900 a window for the 4----that just seems outrageous-the triple pane would have been nice but i was told that was really not meant for the pgh area-tand after the install i was told how quiet it would be-not even close to quiet---the sales person was super-did her job exactly how she was supposed to do it-i was nervous about the entire experience and while im happy i have the new windows that come with a great warranty-im very dissapointed in the price and not insisting on the triple pane-i really wish someone could explain how we got to the $1900 per window

Salesperson wasted a lot of my time. Was trying to change door type and for 2 weeks we emailed back and forth on design and color only to find she already ordered the door.

Yes

I’m very satisfied with my windows. Everyone from the salesman to the billing department was so helpful and very professional. Thanks so much for making my home beautiful!

The entire process from initial visit to install was performed with quality and customer in mind. Always talk with UWD in your bid process. Glad we did.

I had Anderson do 4 windows a few months ago and I think Universal was a better experience. The quality seems outstanding in comparison.

Yes Mark the salesman was on time very helpful. The person that came to remeasure was on time polite. Mike Morgan and Dave that came to the Sliding Glass door was on time and polite. Kept us informed on each door. Job was completed and cleaned up everything.

The over all look Good work and very fast service and installation.

All the steps, from the sales rep , measuring and then the installation were professional and easy. A big plus the windows look great.

I definitely would not recommend this company.

Windows still have moisture just like my old moldy windows

We will definitely recommend Universal Windows Direct to friends and family!!

Guys were great to work with. Installation was fantastic. Windows look great!

Everything was good except we order a picture window and didn't get it plus they installed windows in the basement that we didn't order.

Additional Comments

Additional Comments - Any issue I had was thoroughly addressed to my satisfaction.

So far we are extremely pleased with the windows and the installation.

Will change my mind when you replace the bad screen door

Nice fitting windows look great one day installation

Very prompt and efficient.

Messed up billing, cracked window seals that took over a year to get replaced/installed, the caulking was a mess

The windows are beautiful and done in a timely manner. After being ordered it only took 4 weeks to make them. The whole process from start to finish went so smoothly. The salesman was knowledgeable, the installers couldn't of been better, and there's a lifetime warranty. We would highly recommend this company and these windows to anyone needing new windows.

The entire process from beginning to end ran smoothly without a glitche. The salesman, the scheduler, and the installers were very professional. I would recommend Universal Windows Direct of Pittsburgh to my family and friends.

i would not recommend them

Never. Terrible company to deal with.

I didn’t appreciate the price game in the beginning. First quote was approx 21,000 then 17,000, then 11,000 to finally end at about 9,500. That’s ridiculous and your salesman should be ashamed. I could totally see elderly and or uninformed people agreeing to that price.

When there was an issue and I consulted my contract and called the same day the window was installed, it took weeks to resolve with no one returning calls or getting me answers as promised.

The whole installation process was so smooth and easy. The guys had the entire job completed faster than I expected.