costs

I was told our windows would help with noise control. They absolutely do not.

Very pleased with entire experience.

Top notch

Very professional, got the job done quickly and efficiently

none

Windows are great Installer’s where horrible left trash,glass,cigarette butts all over the yard and dirt all over the inside walls and window sill’s will have to repaint some areas. Installer’s are not very professional

Competitors

Competitors - you were the first company & we chose you

Additional Comments

Additional Comments - Nan is a great salesperson, friendly & she knows her product

The windows seem very good, time will tell. The installation was mostly good, our windows look great and the caulking around them looks very professional. However, the caulking job around the patio door was a bit sloppy, actually looks pretty bad. The new windows were left dirty after install and even had caulk smeared on them in the center of several windows. Clean up was so so, lots of sharp metal scraps left in the landscaped area and some in the yard.

Sales Knowledge

Sales Knowledge - Angie was fantastic. She answered all of our questions and was easy to work with.

Additional Comments

Additional Comments - We had 3 bids from different companies and chose UWD.

Very fine job, and excellent Windows'.

Did a great job

Pros- My windows look great and the guys who installed them were nice and professional and did a great job!
Cons- Literally everything else.
Good luck trying to schedule an appointment for an estimate if you and your spouse work opposite shifts. They won’t schedule anything unless both people are home for the entire time. This made it very difficult to schedule our estimate as I had to work it around both my and my husband’s work schedule and our son’s extracurriculars. I should’ve walked away at the beginning, but I’ve heard good things so I made it work. The sales person was friendly. The person who came to measure the windows was also friendly. When our windows came in, someone called on a Tuesday to schedule the installation and when I told her my husband was off on Mondays, she said I couldn’t schedule for the following week or I would be charged a warehousing fee and wanted me to schedule the installation for the very next day. This did not give us enough time to make accommodations with work, but I scheduled it for that Thursday as I felt like I had to or get charged. I was really annoyed by this because not many people can just request off work with such little notice. I was given a 12-2pm arrival time. Thursday at 2pm comes and no one has called me or shown up yet so I called the customer service line. I was told the installers were in traffic and would be there soon. Another hour goes by, I call back at 310. I am told again they are in traffic and will be there soon. I ask why no one has communicated with me and am told they will talk to the installers about that. 4pm comes and still no one is at my home. I get a call from the installer saying now their truck is broken down. I call customer service again, now for a 3rd time and am told I will now need to reschedule my appointment. I understand things happen, but the communication is garbage and I have a hard time believing they were in traffic for several hours AND their truck broke down and no one was notified until I called. The operations manager was supposed to call me the next day. She did not. I had to call her on Monday and I honestly believe that had I not, I wouldn’t have heard from her at all. They have a no show fee in their contract that if I miss my arrival, I have to pay a fee. I asked if that applies to them not showing up too. I was told they do not compensate for missed time. Ultimately my windows were installed on the rescheduled day, during the agreed upon arrival period, but I probably will not use this company again as their schedulers are rude and pushy and management is unresponsive and unwilling to help. We have an estimate for our basement, but that project will probably go to another company. I’m sure I can get just as nice of windows without the hassle.

Sales Knowledge

Sales Knowledge - Tory was awesome! Very knowledgeable and a pleasure to work with!

Very fast and reasonable priced

Sales Rep and Measurer stated that north window above Front Porch Slate Roof would not be a problem because window can be installed completely from the inside. I assumed this to be true because two years ago, when I bought 7 windows, the same assertion was made upon my inquiry of a south window facing my sunroom roof. The installers November 26, 2024 did not install my north window above the Front Door Slate Roof because they wanted to climb on the Slate Roof. They leaned their ladder against my Slate Roof wherein I saw this and said they cannot do this. I contacted Universal by phone and Universal said Yes This they understand. As a result the North facing window was not installed. (Only the south window WAS installed). The workmen informed me that they do lower level windows and sometimes upper level windows. The workmen recommended we Reschedule the North Window Installation with a team of workmen in the Universal Co workforce who have much more experience with upper level windows. Communication between Universal, the Nov 26 workers and myself appeared to be in agreement of this decision. I wrote this decision which was recommended to me by the Nov 26 workmen on the exit papers with my signature and date. I have yet to be contacted by Universal St Louis office for scheduling this. I have the office voicemail, and talked to the office directly, and as the paperwork (which I photographed). I am glad Universal respects my Slate Roof and I expect they will contact me to schedule the installation of the North Window immediately following the Thanksgiving Holiday Weekend.

Still Considering Us

Still Considering Us - Signed contract same day

Important Factors

Important Factors - Quality, price, finance options

Still Considering Us

Still Considering Us - Signed contract

Important Factors

Important Factors - Salesperson, quality, cost

Additional Comments

Additional Comments - Tory was great

Important Factors

Important Factors - Quality and price.

Additional Comments

Additional Comments - Sales was very thorough.

Everyone I worked with was pleasant and helpful. From start to finish, the overall experience was positive.

Important Factors

Important Factors - Eliminate cold in rooms

Additional Comments

Additional Comments - Kevin was very knowledgeable and helpful

I would say the experience was average. Not the worst contractor we've worked with, not the best

Everything went well and smooth.

Positive sales experience. Delivery was faster than paperwork. Installation team was thorough

From start to finish, my experience exceeded all expectations!

The salesperson spent WAY too much time at our home.
The installers were great. Except, had too much to do in a day and finished in the dark, leaving glass, nails, debris as well as smeared windows.
Our windows were clean when they started the job.