Sales Rep and Measurer stated that north window above Front Porch Slate Roof would not be a problem because window can be installed completely from the inside. I assumed this to be true because two years ago, when I bought 7 windows, the same assertion was made upon my inquiry of a south window facing my sunroom roof. The installers November 26, 2024 did not install my north window above the Front Door Slate Roof because they wanted to climb on the Slate Roof. They leaned their ladder against my Slate Roof wherein I saw this and said they cannot do this. I contacted Universal by phone and Universal said Yes This they understand. As a result the North facing window was not installed. (Only the south window WAS installed). The workmen informed me that they do lower level windows and sometimes upper level windows. The workmen recommended we Reschedule the North Window Installation with a team of workmen in the Universal Co workforce who have much more experience with upper level windows. Communication between Universal, the Nov 26 workers and myself appeared to be in agreement of this decision. I wrote this decision which was recommended to me by the Nov 26 workmen on the exit papers with my signature and date. I have yet to be contacted by Universal St Louis office for scheduling this. I have the office voicemail, and talked to the office directly, and as the paperwork (which I photographed). I am glad Universal respects my Slate Roof and I expect they will contact me to schedule the installation of the North Window immediately following the Thanksgiving Holiday Weekend.

just on the installers I would highly recommend universal windows to everybody. they are extremely will trained, polite, quick. I had some windows installed last year and the rest this year so I delt with 2 sets of installers and they were great.

Still Considering Us

Still Considering Us - Signed contract same day

Important Factors

Important Factors - Quality, price, finance options

Still Considering Us

Still Considering Us - Signed contract

Important Factors

Important Factors - Salesperson, quality, cost

Additional Comments

Additional Comments - Tory was great

Important Factors

Important Factors - Quality and price.

Additional Comments

Additional Comments - Sales was very thorough.

Everyone I worked with was pleasant and helpful. From start to finish, the overall experience was positive.

Important Factors

Important Factors - Eliminate cold in rooms

Additional Comments

Additional Comments - Kevin was very knowledgeable and helpful

I would say the experience was average. Not the worst contractor we've worked with, not the best

Everything went well and smooth.

Positive sales experience. Delivery was faster than paperwork. Installation team was thorough

From start to finish, my experience exceeded all expectations!

The salesperson spent WAY too much time at our home.
The installers were great. Except, had too much to do in a day and finished in the dark, leaving glass, nails, debris as well as smeared windows.
Our windows were clean when they started the job.

The windows look fantastic, and they did them all in 1 day! Thanks for a great experience, and great windows.

Damaged windows installed, windows for entire house (same windows) do not match (atrium stacked locations that are also different sizes due to incorrect measurements). Damaged existing siding, decking, stamped concrete patio during installation, patio sliders incorrectly installed creating an extreme threshold and also high point top which makes them difficult to slide open because they are basically racked, front single window installed on an angle and not centered in opening, front double window install pushed to exterior of house (2" beyond the exterior wood trim), late in the day the installer could not figure out how to trim it so they added vinyl trim which looks horrible and is embarrassing as the front face of our home. Will definitely leak. We have waited since July for Universal to correct this issue. We have to initiate the calls and as of 25 Oct 2024 we still have no idea on a full scope of work for corrective actions, as to how and what they are going to do to correct all these issues. They have are aware and in agreement and have stated we will love our windows and doors when they are done. I no longer have faith that this will happen. We have been trying to be as patient as possible before posting a bad review....but this is beyond ridiculous at this point. We are holding up other scheduled renovations which now are going to push into the holidays and winter....exterior work that now will most likely go to next spring. Cannot express how disappointed that we have saved up so long to spend this kind of money for the result we currently have. This has been literally like a fly by night out of state contractor that just packed up and left us with horrible products, installation and damage. We are also still finding nails, sharp vinyl trim pieces and other random parts in our yard, stuck through the deck boards and on the patio, Damaged landscaping as well. Horrible Horrible Horrible.

no

Very likely

Thanks Angie

Windows are beautiful and high quality. Easy to open and close. Installation was swift and efficient.

Good meeting with sales rep, good experience with installers and customer service. But 2 of my doors were wrong: one was faulty the other was the wrong size. I have called customer service 3-4 times with no call back from the operations manager to give me an update on resolution or timeframe to install my doors.

We had 13 windows installed about three years ago and one was shattered by something. Called Universal Windows and they took care of everything. Great company and the service guys are great.

Overall Installation Experience

Overall Installation Experience - Nathan and Brandon did a super job. Very polite and professional.

Overall Experience

Overall Experience - After the initial visit with Darren we did not shop around. Great experience.

Initial installers couldn’t communicate, since they spoke very little English. Rushed what was supposed to be a 2-day job into 1. So, another crew came back and fixed some of the issues. Removed and Reinstalled both sliding doors, re-wrapped and re-caulked the exterior of 8 of the windows, cleaned up the excess spray foam from the initial installers and still have to come back to fix the initial issues with the front door since they were sent with the wrong trim and had to order 2 new screen doors for the sliders.

Very Happy customer

Entire process went very well

My windows were installed and damaged. Took another day off for them to send someone to go over all the damage, but then sent someone to "fix" what they could and leave the damage they couldn't.

There are no surprises with Universal Windows - the window you see on their initial visit is the window that is installed. You get to see the window outside and in with the insulation filling empty channels. No extra costs, no hidden costs, no switching! You get quality windows installed that cut noises from outside and provide a savings in energy. Good company to do business with!