Knowledgeable person and very helpful.

Salesperson Professionalism

Salesperson Professionalism - Darren really knows his product and his competitor's as well. Demonstrated important features and was very professional.

Areas Of Satisfaction

Areas Of Satisfaction - Exceeded my expectations in quality of installation and clean up, as well as quality and look of the product

Current Referrals

Current Referrals - A couple of my family members are considering windows, I have passed along my opinion & recommendations

Windows were cold opur first cold night

Their sales rep was very professional and knowledgeable of not only their company’s windows, but of their competitors quality of work as well which helped us finalize our decision. The installers were very respectful, and completed their work in a timely manner, they did a very thorough job

Terrible communication, I can't get ahold of anyone since the sale. Windows seem fine but what good is a warranty when no one will call you back?

I reached out after our install and have heard nothing from anyone on my concerns.

They follow through

I will recommend Universal Windows Direct every day, all day long, for the rest of my life. Most people are afraid to get new windows because they feel like they can't afford them, but sometimes you need to bite the bullet, and that was the best thing I have ever done.

Universal Windows Direct does not honor its agreements. We were informed that we would have a lifetime warranty with no fees. However I was informed a few days ago that we would be charged $149 for each visit.

Universal windows was very thorough with their work.

They were very expensive

The whole process was enjoyable. The gentleman that came out and explained the windows gave a great non pressured sales pitch and tried to find us the best price. The installers arrived on time and did a very professional job. Besides providing a quality product they did a wonderful job cleaning up.

The windows seem to be well built and look great! The installers were great as well. Answered our questions and did a great job on the installation and clean up afterwards.

After spending our hard earned money and having your windows installed, there were multiple issue that our salesman and quality control person both dropped the ball on. With your prices, this should never happen.

was professional and courtesy.

Courteous and prompt response to questions or issues.

Still Considering Us

Still Considering Us - Signed contract

Important Factors

Important Factors - Salesperson, quality, cost

Additional Comments

Additional Comments - Tory was great

Cheap product quality. We also were given full screens and never offered the options for half screens.

Fantastic job.

I will be recommending

I would be happier if they had the trim on the back door frame Now it’s just a wait and see see if they come back to finish the job A little disappointed

We are very satisfied with our new windows by universal Windows Direct . They look great and the process was very easy and efficient

Rodney, Tyler and Jordan did a great job.

Love my windows

costs

I was told our windows would help with noise control. They absolutely do not.

Very pleased with entire experience.