Additional Comments

Additional Comments - Tony was very professional and very thorough

I would highly recommend

The door has damage.

The whole process was easy and pleasant. No pressure at all. I really appreciate that. Thank you!

The overall process was great. The windows are high quality at a reasonable price!

Will not recommend to anyone until issues are addressed and resolved.

Definitely would recommend

All around good experience. Price, product and installation are all fantastic.

Everyone from the salesperson, to the tech who took final measurements to the installer was professional and kind.

Loved the new look of house and while it was quite an investment- very glad we chose UWD

costs

They were able to take care of my issue

2.5

We have only had the windows for 2 weeks but we definitely love them. I am trusting that if we do experience any problems in the future we can call and will be taken care of . I will be recommending this company.

Bait and switch. Was promised $1250 end of year certificate and $50 Amazon gift card. I confirmed that this was on top of my locked in price since I had 2 projects done within last year and was ready to do final phase. She confirmed twice on phone and scheduled for person to take measurements. I drove 3 hours to be there. Then the cert amount in your system was only $750. When associate called to correct, they would not honor what I was quoted AND removed the $750 and Amazon card. DISAPPOINTED. Just DO WHAT YOU PROMISED.

Customer service communication is not good. We ask for a phone call to let us know when technicians are on the way so we can be prepared and never get one. Poor to no communication when servicedate needs to be changed on Universal's end

The windows and french door provided by Universal Windows Direct were of excellent quality. My issues were with the installation crew that came to my home. They dragged brand-new furniture across my deck, instead of picking it up and moving it out of the way of their installation. They did not clean up the debris created when installing the exterior door, without me asking. They laid equipment on furniture that was not in the room that was part of the installation. They asked me to sign off on the installation without doing a walkthrough, which I refused. They tripped the breakers in my home and attempted to leave without correcting the issues.
My window installation was to have full screens, instead, I was provided half screens. It took 3 months to get the correct screens. Including bringing a technician back out to measure my windows again, even though UWD had the measurements since they installed the windows. There was way too much back and forth getting all of the screens installed including the instance when installers were sent to my home without a long ladder when it was clear that the screens that were to be installed were 2nd floor windows.
UWD provided me $200 in gift cards to compensate for the poor service, but were unwilling to reduce the final price. I agreed to accept the gift cards to close out the matter. I will only contact UWD for any warranty work related to my installation.

Universal Windows did a great job with my main picture window replacement. It randomly decided to crack making me extremely nervous for the work ahead and the price. They walked me through the process and offer affordable rates plus payment plans. The installation was a quick 2 man job. One of my screens had a small hole at the bottom that I noticed the next day and when I called customer service they were able to get someone out to replace within a week. As a first time home buyer I was extremely anxious, but I'm relieved with the work done and the company overall. My only qualm would be how far out they schedule for the window replacement, but I guess when you're a reputable/affordable company that's what happens. Overall I'd definitely recommend and will look to them in the future if more work is needed.

They did a great job on our windows, they were very polite and professional and used covers on there shoes when they worked in the house, first they put down tarps under the old windows to keep the floors clean and undamaged which I appreciated and they got the job done quickly, took all the trash with them and left us with beautiful windows and no mess to clean up. I was very surprised how fast it happened and very pleased with the results. Our windows look awesome!

We had UWD do our down stairs windows last year. They are perfect. This year upstairs windows were done horribly. I would talk to speak with someone to fix all issues as soon as possible.

We had a very pleasant experience

I was told our windows would help with noise control. They absolutely do not.

For windows, yes

Great job

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