After 19 months I hope project is finally done and done right.I can now order blinds and drapes.I still hope someone will contact us aboutcompensation for what we went thru!

Great work fast and sufficient installation

Payment structure isn't comfortable for the customer. Getting a COI and a Lien Waiver were difficult, but 4 stars because they did come through on everything in the end.

I am slightly disappointed in the service work that has been provided lately. My one door is still not working properly and I have had someone attend to it now three times.

My windows look great! The installer was quick and clean,

Very professional and not high pressure

We would give a 1 star for the installation and removal of old windows and patio door!

Basically lied to about what was yo be done and the job was left incomplete will never do business again with them hopefully the guarantee will be upheld, never use this company or refer this company to anyone you care about the are basically crooks.

I have tried for a week to get a copy of my contract and Universal's insurance info. I was told that the sales rep would get the approval from the HOA CONDO. He did not. The HOA president came to my door asking me if I got approval. I was very unhappy to find out this was not done. Now I have to get the approval after the fact. I need the contract and evidence I have left messages every no response!!!!!
At this point I will not recommend you ever.

Never received the Amazon card offered for scheduling a consultation. Salesman slow to respond if they respond at all with questions after the sale. No computer program to show what the various options of windows would look like on our home. Ballast in window was broke upon initial installation. Took 2 more visits and 6 weeks to have it fixed. Customer service was argumentative and offered nothing for poor experience and delayed call back to get the window fixed. Calls were ignored and not returned.

I really like my new windows Yes I would recommend I give a 5 star rating

Wonderful experience

My crew of one, Alex H, arrived on time and was very professional, explaining everything, thoroughly completing the task by himself in less than 6hrs! Very impressive! Job well done! I love my new windows and doors!!!

Great company to work with. Handled all of our concerns quickly.

Recommend for door and windows, not for house siding.

Unless they fix our problems. I would not recommend.

Very wonderful

The time between the estimate and getting the windows installed was a little long. But they did a great job.

Na

The windows that I got are poor Quality and they doesn't work I they promised

Easy to work with

They need help with custoinstamer service

Salesman was professional and personable. Measurement was "kinda" okay, but since the install took about a month and a half to complete, obviously they were way over their head. Take out of the palladium window was excruciating to watch, since it didn't seem to me they knew what they were doing. And then.....the install !! They got the window in alright, but ALL the trim work on the outside looked TERRIBLE !! I asked about all the wrinkles in the outside trim, and the answer was "what do you expect with nails being hammered in" !!! Just VERY poor workmanship, and even worse customer interaction/treatment. The outside was finally finished to my satisfaction correctly by another worker some weeks later. Of course don't even try getting me to explain the trouble getting the INTERIOR trim of the window finished........but the entire window project [exterior and interior] was finally finished in approximately 1 1/2 months.....So.....from my perspective and my experience, I would NOT recommend !!

This install was for a new addition/ new construction windows. Sales guy Nick was nice and responded well to my questions and concerns after the sale. The guy that came out and measured the windows was knowledgeable and informed me if what was needed.

BUT the installation was not completed correctly to inspection code. On new installs, before new windows are installed, flashing tape should have been taped inside on the bottom of the window before the new windows were to be installed in order to pass inspections. If UWD does not provide this service, it should have been communicated to me prior to the install that that was something I need to provide myself by the install team or the guy that came out to measure windows. Being educated more in the inspection requirements would be beneficial for UWD install team.

I did not find out about this until after the windows were installed and did not pass inspection therefore I had to tape flashing tape around the windows to pass the inspection stage. I honestly feel that if the windows were to be installed by UWD that it should have been installed correctly to code. After all, for the price that I paid per window, over $5k for only 4 windows, I feel that it should have been installed correctly without me having to worry about taking that extra step.

From the initial presentation by the sales person to the scheduling to the measuring to the installation the company team was professional.

Despite living minutes away from their office, it took MONTHS to get an appointment for our door. And then they showed multiple times without any hardware or answers about where our items were.

We had a great experience. The windows look great!

My only complaint is the installers left stickers and caulk on the windows.

Based on the fact that you did not give my father his referral bonus of $150, I would never refer you guys to anyone ever again. Matter of fact I would tell them to stay away from you because you're a cheap company that lies

We could n0t be more pleased with the whole experience with Universal Windows Direct! From our initial contact and visit with Austin Fields explaining the windows, to Keith and Cliff installing our new windows we are thrilled with our purchase. Keith and Cliff did an awesome job installing them! They were so careful with the inside wood trim and outside vinyl !

My whole experience with Universal Windows Direct of Columbus was wonderful, from the first phone call to when the installers left! I will definitely recommend Universal Windows Direct of Columbus to all my friends. Windows came MUCH quicker than I was told by sales person. So happy!

Measure Technician’s Precision

Measure Technician’s Precision - To the 1/8" - He knew what he was doing!!! I appreciate it because my brother had Universal do his windows a couple of years ago and they measured wrong or the numbers were put into the system wrong but they were delayed another 4 weeks, which made it a very long time to get their windows. But when they were done, they looked fantastic. That is why I went with Universal!

Installer’s Professionalism

Installer’s Professionalism - The two gentleman that came to my home were very professional and courteous - I have 2 dogs and they were very happy to make sure they were not getting out of the house or fence. Thank you so much!!

Quality of Workmanship

Quality of Workmanship - I love my windows! So easy to open and the level of quiet is so nice!

Sales Appointment Scheduling

Sales Appointment Scheduling - Very quick scheduling.

The language barrier was a bit difficult, due to the questions I asked I didn’t quite fully understand his answer. The installer and his crew did a good job. After acing customer service, I got a technician that was above and beyond service to the customer. When he arrived at my house, he was very informative about windows, and how they worked, explained in detail why my question I had asked, he answered to my approval for future Suggestions to Universal Windows when a client purchases windows the stickers should come off when they are installed not after you have to complain and have somebody come back out and do that for you. Elderly people do not need to be on stepstools or ladders to remove stickers in the future .

The company has several employees who seem to need more training and hands-on supervision. Also, a change order was apparently not communicated to the factory correctly.

Salesperson Professionalism

Salesperson Professionalism - The Salesman was personable, knowledgeable and such a joy to be around!!

I received very poor customer service and the workmanship was unsatisfactory. The staff were threatening and unprofessional. I would never recommend doing business with this company!

Additional Comments

Additional Comments - Nate was wonderful to work with. He patiently answered all of our questions and helped us make the best decision for our needs and budget

Overall Experience

Overall Experience - Joshua has excellent customer service skills that surpasses all the other representatives that came to my home, He cares about his clients and shows compassion, he listens attentively and has expert knowledge about his company's product. I enjoyed doing business with hi, a person that I can trust with my project.

Will absolutely recommend UWD. HIGHLY PLEASED!!

Additional Comments

Additional Comments - It was perfect from start to finish...not even 1 complaint. This is a great company with top notch employees!!!! From the salesman Mike Laguardia...to Don the installer....amazing!!!

Windows turned out beautiful. Installers were so quick in getting done. Definitely worth getting them. So easy to use.

Overall it was a decent experience. The sales person seemed knowledgeable of the product. The measurement person was quick and painless. The install crew came out and did the install.

Customer service representatives were not knowledgeable about technical issues related to a flex screen repair .

It took a little trial and error to get one of the doors to fit, but the last technician who came out really knew what he was doing and took the time to make sure the door properly fit in the frame and opened and closed properly. We are grateful that he was able to see the problem and came up with a workable remedy.

Strongly agree strongly agree

Installers where very professional and neat, and explained what they had to do to install my door. It looks awesome, very happy with it!

Honestly, when I read about the company and I heard you advertised on the Fish I thought, "This is a company I want to work with." The installation went great except a few handles were either wrong or missing. They took a picture of them and said someone would be out soon to replace them. It was over 6 weeks and I think the only reason they came out is because I called. The installer said there are lots of that color at the warehouse. I guess the warehouse is in China since it took so long. When the technician came out he brought the wrong parts. So, he took a picture and had to schedule a time to come out again. Now I'm afraid to contact you because my wife wasn't watching the puppy and she chewed on one of the handles.

Also, I never received a breakdown of how much anything cost. 4 windows and a sliding glass door $10,000? My understanding is there is a tax credit available, but no one mentioned that or gave me anything related to it. Just sell sell sell. I guess you aren't different after all. I'm so disappointed.

Additional Comments

Additional Comments - It was a pleasure meeting with Ben he was very professional and a pleasure to work with I hope all goes as well as our meeting with Ben. He didn’t even mind that we have 4 dogs he said we could unlock their room and they joined us.

Universal Window did the job well and also was prompt on follow up. I had a problem with one window and within a week it was fixed. The technician was on time and pleasant.

Jordan did a great job

Salesperson Professionalism

Salesperson Professionalism - Matt, our salesman was very professional and extremely knowledgeable. He answered all our questions. He also knows the product and explained the entire process. A true professional