Just want to give a big thumbs up to Chris on a job well done with our door installation. Looks great and is a very well made door.thank you from Jeff and Karen from kewaskum.
I hired Weather Tight over local roofing companies because I wanted the best and was willing to pay more for their service. As it turned out, I payed for a subcontracted local roofing crew not Weather Tight employees. As far as I can tell, the local crew did a good job which means I could have saved about $10,000 and hired them from the beginning.
The gutter installation crew was exceptional. They took care of some minor repairs where the attached old gutter had left a hole in the siding. Very professional and finished ahead of schedule.
They were very professional. There was a lot of them. I couldn't believe how fast they took the old roof off and put the new one on. They all worked together, and knew their jobs. They all had their job to do and worked together perfectly! There was always someone there working. They didn't stop until it was done. I haven't ever seen such an organized or professional work crew. They had excellent communication with each other. There was never a mess on the ground while they were working. They did a great job cleaning up when they were done. I didn't find and debris in the yard after they left. It was refreshing to watch them work! I would highly recommend the crew!
Excellent workmanship and attention to detail. From the salesperson(s) to the front office to the work crew, everyone was exceptionally thorough, professional and hard-working to ensure we were happy with the outcome. We're very pleased and very happy that we selected Weather Tight.
Weather Tight was easy to work with from the initial meeting through the installation. Our sales rep was honest and thorough and the main office communicated the status of our project throughout. The installation of our roof was completed on the day scheduled and the dumpster and extra materials were removed the following day.
OK to share any comments below.
It was unbelievable how well they worked together.
Weather Tight a great Company to work with I love our new roof!
Weather Tight corrected everything correctly, efficiently and I am pleased with the outcome. The owner got a hold of me and was apologetic. He said that his company should do better then what they did, and he resolved the problem they had for a better future.
The experience was not what I was promised and expected. A less than professional crew showed up the first two days...crew attitude, workmanship, as well as damage to property was so bad that I refused to allow that crew continue on my property. A second crew was dispatched to the site. The shady tactics of the salesperson,the terrible first crew, the condescending attitude of a Weather Tight Corporation 'manager? (Mike)', as well as the obvious lack of communication as to what crew would do certain installations, I am far from happy with this job...especially for the total cost of the project. I was told that the job should take about 3 days...it took almost 4 weeks.
Areas Of Satisfaction - The foramen for the roofing crew listened to all my concerns. It was all done perfectly. I felt like it was collaborative.
Areas Of Satisfaction - I was most satisfied with the overall experience.
Recognized Excellence - They were all good.
Areas Of Satisfaction - I was most satisfied in working with the installation crew.
Recognized Excellence - I would like to recognize the foreman of the installation crew.
Areas Of Satisfaction - It was most satisfied with how quickly it went. It didn't take them long to do.
Areas Of Satisfaction - The installation went extremely well.
Areas Of Satisfaction - The installation crews did a good job. They worked very efficiently and knocked it out in a day.
Recognized Excellence - The window installer cleaned up very well.
Recognized Excellence - I think the man that installed it and my salesguy both did a really good job and I think they are really giving Weather Tight a good name by their service, workmanship, and professionalism.
Areas Of Satisfaction - The product itself.
Areas Of Satisfaction - The workers were really nice. The product itself is good.
Problem Resolution - There were no problems.
Recognized Excellence - The installers and gentlemen who came to repair all windows at the Kevin Horrigan household. They were very personal and informative. We really felt they had a genuine interest in our satisfaction of the product that was being installed or repaired. We have never felt more comfortable about a product for our home improvement than our Weather Tight windows. We feel your installers and people who repair the windows really have a huge part in helping us feel that way.
Recognized Excellence - The installer (can't remember his name) was great. Very courteous; called when he was going to be a little bit late; was willing to accomdate my schedule; and quality of installation job was very good.
Areas Of Satisfaction - EVerything else was great.
Areas Of Satisfaction - I was very satisfied with the quality of the windows.
Areas Of Satisfaction - The person who put them in was very considerate of my kids. He made sure they were safe.
Areas Of Satisfaction - It's so easy to open and clean the windows. We can't feel drafts coming through them anymore.
Areas Of Satisfaction - Jeff explained everything and told us about discounts. I liked the product.
Areas Of Satisfaction - Punctuality, friendliness, overall work.
Areas Of Satisfaction - Overall the project looks really nice. It is visually appealing.
Recognized Excellence - Jake Hahn was very nice and very through about stuff. Also the 2 installers not only this time around but a year ago when I had them install my gutters were both fantastic.
Areas Of Satisfaction - Quality
Areas For Improvement - NONE AT ALL !
Recognized Excellence - Both Steve's (installers) and Mike, my sales person! AND the 2 great guys that came out to verify measurements and tests for lead in the wood! Everyone who was out to the house was just remarkable, polite, professional and extremely EXCELLENT!
Areas Of Satisfaction - I was most satisfied with the materials.
Areas Of Satisfaction - They installed the doors in a quick and timely fashion and they did an excellent job.
Areas Of Satisfaction - I think the workers were very good.
Areas Of Satisfaction - Knowledge of the crew and the professionalism.
Current Referrals - I already have.
Areas Of Satisfaction - Overall, we love the windows
Areas Of Satisfaction - professionalism, he was very clean and trying to be very conservative with our energy consumption, he always made sure to close the doors behind him.
Areas Of Satisfaction - The quality and the performance of the product installed.
Additional Comments - I was very impressed with the work and will recommend them to a friend.
Areas Of Satisfaction - Customer service and quality of product.
Areas For Improvement - None, We were very satisfied.
Areas Of Satisfaction - Good explanations and fair price.
Areas Of Satisfaction - I was impressed by the two men that put the windows in. They were the best. I had the chance to see them put in windows at another home a day before mine where done. It turns out they were the same two men.
Construction Quality - We had to have the bottom of the door replaced.
Areas For Improvement - Workmanship. Getting the door put on right the first time.
Lead Source - Phone book.
Additional Comments - I would definitely go back to them with another project and I have referred them to other people.
Areas For Improvement - Customer Service needs to be improved.
Areas For Improvement - Timely start and completion of job. When I called for a maintenance check,I did not receive a call back again for over a month.Ice was forming on the inside panels by the electrical switches,the patio panels are supposed to be thermapane-this should not ever had happened. Two persons checked this out and found out that the door was not installed correctly,made adjustments and it is now fine. Thanks.
Areas For Improvement - The price is the only thing that is a little a hard to swallow.
Recognized Excellence - The man that came out to do the install.
Lead Source - A man that was in the neighborhood came around.
Areas For Improvement - I was hoping the windows would perform even better than they did. They perform adequately, but I was hoping for even better.
Lead Source - I'm not sure. We've had them do work a couple of times. It was probably a television ad.
Areas For Improvement - none
Recognized Excellence - Installers on our job.
Lead Source - Phone book
Additional Comments - Love the windows and workmanship. Excellent job.