They were helpful. From the very start through the whole process. They were complete. They answered all our questions throughout the entire job with our new roof and window installation.

I am evaluating what they have done here. I had an entryway gutter and a gutter filter installed, and WestPro did it. I was satisfied through two snows storms, and there was nothing extremely heavy and no down pouring rain. I didn't get any icicles, and that is why I had it done.

The company does an exceptional job of protecting your plants and bushes and does the same with clean up. Also, good communications.

Everything was done in a timely and professional manner. The sales representative came to the house and took his time to explain all the procedures and went over the materials one needed to decide upon. Everything was very straight forward. Thank you WestPro.

The door was exactly as ordered, installed in the specified timeline, perfectly installed , and friendly, personable, knowledgeable salesman and workers

Additional Comments

Additional Comments - I highly recommend this company. Their work ethic was great. I was kept up to date as the process progressed. The job looked and felt great. I have no complaints.

All of the staff was personable, friendly and informative!

Additional Comments

Additional Comments - I would definitely recommend them, everyone was great!

They did a great job!

Areas Of Satisfaction

Areas Of Satisfaction - If nothing else, your communication, professionalism and organization made this job feel worth the very high price point.

The whole procedure was quick-from the initial visit to provide a quote to the actual work done. But it was extremely professionally done and I am very satisfied with the results. I had a skylight replaced and that always causes worry about a potential leak in the roof. But they knew what they were doing!

Recognized Excellence

Recognized Excellence - Patrick is always kind and professional. He has taught me a lot about the roofing industry.

Good communication up front, but poor follow up and wrap up. They ordered the wrong skylight for us and left it

A very professional group of people!

Recognized Excellence

Recognized Excellence - Ariana the office manager is terrific! Friendly, professional and extremely helpful. Bennett and Dominic were also very helpful. The work crew were impressive— arrived early, went right to work and did a great job with the roofing and cleanup.

Recognized Excellence

Recognized Excellence - Ariana, Office Manager, is a true asset to this organization. She is professional, friendly and very helpful. A delight to work with. Bennet was also knowledgeable and very helpful, as was Dominic

Areas For Improvement

Areas For Improvement - After working a long day in high heat, the crew was unable to start one of the company trucks due to a dead battery. Fortunately, I had jumper cables and was happily able to assist. PLEASE put jumper cables in all your trucks! The crew should not be delayed in leaving a job site.

Areas Of Satisfaction

Areas Of Satisfaction - The work crew was amazing. The project managers were helpful and as mentioned above Ariana, Office Manager is amazing.

I received excellent treatment from the beginning of the process with Andy all the way up to the last person I spoke with, Patrick. They were excellent at keeping me informed of the timelines. I am very happy with the work they did. I could not have had better service.

Be very clear with any expectations and be aware that it is difficult for management personnel to be fully engaged and transparent in dealing with their clients. If you project has any complex issues be certain to ask lots of questions and keep oversight tight.

Great job

They did an excellent job on the roof, but the post project clean-up was poor (there were nails everywhere).

From the first meeting with Patrick, I knew this was a company I wanted to work with. Insomuch that we waited for the solar shingles to be available. Communication, open and honest dialogue during the sales process and a great install team made this one of the best experiences I've had with a contractor.

Great people to work with, professional, efficient, polite and prompt. Super clean up too..........and I'm a neat freak so that says a lot :)
If you need roofers, look no further than WestPro.

WestPro did a great job.

Excellent communication and work. Especially appreciated being walked through the paperwork from insurance and what their different dollar amounts meant.

Professional, communicative, friendly. Great experience.

Additional Comments

Additional Comments - I would highly recommend WestPro.

Areas Of Satisfaction

Areas Of Satisfaction - WestPro met or exceeded my expectations with their communication. I didn't expect the constant contact they had with me through email and phone calls. That was a nice surprise.

I was pleased with everyone, from the salesperson to the project manager, and the roofers. Everyone was friendly, professional and kept communication lines open.