Overall, they did a fabulous job. They were very communicative, and kept me informed every step of the way. They only charged 10% down, and they didn't use any subcontractors. Furthermore, they were here when they said they would be, and they worked tirelessly two full days, from sun up until dark, to get the work done. The entire process and people I worked with were great. Everything went smoothly. They removed the dumpster the next day.

They were very professional, handled everything in a timely manner, and no trash was left behind. They did a great job.

I would just make sure that they get an install date prior to signing a contract

First, I was not a fan of how many people I had to talk to in order to get my roofing project completed. I was under the impression that the estimator or maybe one other person would be my point of contact throughout the entire process, but instead I had to talk to:

* The estimator
* The intake coordinator 
* The production coordinator
* The production crew manager
* The accounts payable staff member, when I was incorrectly billed for the full amount of the project when only the shingle replacement was done
* The aluminum project coordinator
* The aluminum project manager

This really confused me as a customer knowing who I had to call and when. The customer service line was helpful when I had issues, but the people I would speak with after talking to customer service seemed confused why I was calling the customer service line and not them.

The shingles look great. They did not look great initially. It took weeks to get the crew to come back to fix the patches of shingles that were improperly installed, and after weeks of no communication and missed dates, they just showed up one day unannounced and fixed it.

There was a piece of rotten fascia that was initially not replaced. The crew came back to fix it, but the workmanship feels incredibly sloppy.

There is still bad fascia and soffit on my house that was not touched because there is a gutter in front of it. I feel disappointed that this was not handled even during the final inspection, but I was honestly so frustrated with the experience that I just wanted to pay and be done with it.

My biggest issue is with the aluminum part of the job that was unable to happen at all. When I spoke with the estimator I remember him saying something along the lines of “you’ll probably be needing a structural engineer, they might have to take the top of the roof off…but let me make some calls and see what we can do” and the solution was agreed to “clean up” and wrap the wooden beam in the front of my house with aluminum. 

They couldn’t do it because the beam was too rotten, which they only discovered when they went to wrap it with aluminum.

Three.

Months.

After.

My.

Estimate.

Why did nobody look at the beam closely / tap it with a hammer the same way they did with the fascia board to determine if it was rotten or not? This wasted three months of my time hoping to have an issue resolved, only to be told “yeah we don’t handle that, sorry”

I still don’t even know who to call to fix this so my brand new roof doesn’t collapse other than a “structural engineer” which is absolutely meaningless to me when I have nobody to do the work after the engineer has looked at it. I’ve attempted calling multiple general contractors with no response. You are roofers - how do you not handle roof issues like this? It makes absolutely no sense to me.

Overall I am incredibly frustrated and so very disappointed with my Westfall experience.

Thorough roofing work and great staff.

From beginning to end, Westfall was easy and pleasant to work with. Professional and helpful.

We feel that the sales portion of our experience was good but the installation was rushed. The crew was professional but they removed and installed the new roof in one day and worked a few hours in the dark. There were issues with the installation that had to be resolved later and we feel like they could have been avoided if they took there time to do a good job over the estimated two days instead of one.

Westfall Roofing recently put a new roof on my home. After consulting with other firms....their offer was competitive, offering a superior product.

Used Westfall after Ian for another house we own were very happy, fast forward to sept of 2024, setup, pre roof went smoothly, but roof failed first inspection, took almost 2 months to get it re inspected, and another 3 weeks and a phone call to get wind mitigation inspection. So overall, was not very happy with our 2cnd experience with Westfall.

Absolutely anytime

They did a great job.

The process was easy, and they were very good, efficient, and left the house clean. Overall, it was a great experience.

I had heard good things about Westfall and my experience with them was exactly as expected. I highly recommend them!

We used Westfall after the last Hurricane, when our roof got quite a bit of damage. Herman, our sales rep, was fantastic; he was nice, professional, extremely knowledgeable and very responsive - even after his 'part' of selling the roof was technically over; he still answered our many questions and was a great help throughout the entire process! The ordering part was easy, and the company worked with our home owners insurance to make sure both companies were aligned.
The roofing crew did a great job; they worked fast and efficiently and the supervisor Simon made sure everything was done right; he double checked everything, and made sure the area around our house was well cleaned up and free of nails. He also was great at answering all of our questions and kept us informed during the entire installation.
We are very happy with our new roof and would definitely recommend Westfall roofing!

I recommend Westfall Roofing. Because they did an excellent job.The group inspector explained everything clear and was very friendly.They left everything clean.

The Salesperson was very nice and explained everything in process.

We were referred to Westfall by our son-in-law after experiencing damage due to Hurricane Milton. Although the damage was minor, we decided to go ahead and replace the roof due to its age and due to the relatively low quality of materials used by the builder's roofing crew. We were impressed with the quality of materials that Westfall uses and was equally impressed with the manufacturer's warranty that was offered. Given how busy roofers were at that time due to the hurricane, we were impressed with how quickly Westfall was able to work us into the schedule. In fact we had to turn down an offer of an earlier installation as we were still waiting for approval from our HOA for the roof replacement. All in all we were very happy with the whole process and everyone we worked with along the way. Thanks to everyone!!

Westfall Roofing was very professional.

I just appreciate their professionalism. Whenever I had a question, they had no problem answering, and they were helpful. You know how it is when you get older.

We already have given your name multiple times

They were fast and efficient.

I had a lot of issues with them.

Westfall Fall Roofing did an outstanding job. They kept me informed on everything they were doing, and I have no complaints. They cleaned up, and they were fantastic.

Great installation experience

I had an excellent experience with Westfall Roofing. From start to finish, the process was seamless, and they were an absolute pleasure to work with. Their team operates with high integrity and truly stands behind their work. They are reliable and address any concerns or issues promptly, ensuring complete satisfaction. On top of their outstanding service, their prices were fair and competitive, offering great value for the quality of work they provide. I wouldn’t hesitate to use Westfall Roofing again for any future needs and highly recommend them to anyone looking for quality, professionalism, and fair pricing.