They're very prompt in responding to my request. They're very prompt and courteous when the technician to measure the windows, and the installers were also very courteous informative and quick.

The new windows look great, but the installation process was frustrating and disappointing. We were originally told that four installers and a supervisor would be present, but only two installers showed up. As a result, it seemed they rushed to complete the job, which likely contributed to the noticeable damage throughout the installation. Nearly all of the window casings were damaged, and some were left with visible dirt or other substances. Several windows had a sticky adhesive residue that took a significant amount of time and effort to clean off. There was also damage to the surrounding exterior areas, including the walls and sills.

The installers were also supposed to replace several window sills, but I had to remind them twice during the process. They claimed they had not been informed about that part of the job, which led to further delays and added to the confusion. The quality of the installation in those areas now looks rushed and unprofessional.

I contacted the company the very next day to raise my concerns, but it took nearly a week to receive a response—and that only came after I sent multiple follow-up emails and made several phone calls. While the windows themselves are visually appealing, the overall experience, communication, and workmanship fell far short of expectations. We chose Window Nation based on the promises made by the salesperson, who assured us the installation would be smooth and professional. Unfortunately, that was not the case.

Great communication. Installers were efficient and tidy.

So far have have been very satisfied with my doors and windows, installation and customer service. I would definitely recommend window nation to family and friends

Window Nation was very professional, efficient and effective.

From the beginning, it was great. I was quoted one price, and then in a couple of weeks, I had to go to a family funeral. I got home and had a letter from Window Nation saying that the person who initially met with me and made the contract with me had left the company. He did not leave any paperwork with me.

They were professional and cleaned up after themselves nicely.

The Window Nation rep did a great job installing the windows.

My job is bot complete and customer service has been awful.

I called Window Nation because of the "buy 4 get 2 free" advertisement. For some reason, this option did not apply to me. I know I shouldn't be surprised since false advertising is not an unusual tactic, but it has led me to not want to recommend this company to anyone else. That feeling of being misled or scammed is a tough one to shake. And while I'm sure you "stand by your product and company" and are "proud of your people", etc., this was my impression based on my experience.

The contractor kept dropping tools instead of setting them down on my tile floor and porch. It made me think of people in the gym who throw their weights on the floor from a standing position. Also swept a big pile of debris over my heat vent

I thought the whole process from start to finish was handled very efficiently. They were recommended to me and I will do the same.

From beginning to end,AWESOME

Our installers Esteban and Marcus were exceptional! They worked tirelessly throughout the install and were very professional and mindful of keeping everything clean. The workmanship these two displayed were above our expectations!

Service was terrible!! Note I sent to Doug and Travis my sales rep a week ago.
Doug/ Travis-

it’s Tim Flaherty in Burlington. I am 1000% unsatisfied with the workmanship that took place. While I was gone on vacation they finished several of the windows in the downstairs kitchen, as well as the two bathrooms. First day of install was sold to me as 1/2 day. Total job took 12 hours on first day and 6 hours four days later and it still all need to be ripped out and redone. Terrible terrible job that these guys did. Along with that one of the windows in the kitchen downstairs has a crack in it., the molding that they ripped off and put back was Broke on the inside and they put some sort of a caulking on and others they just left. They should have replaced it since they broke them when removing.

One of the windows on my sun porch they had to make the hole bigger because it was measured incorrectly per the lead guy.

All the while they were bad mouthing the person that took the final measurements. Maybe Steve? Nobody told them those kitchen windows were made out of metal so they were breaking sawblades to try to rip out those. And damaged the concrete which they had to cover up.

Somehow the windows came and several of the screens didn’t fit in the windows, which is a complete joke and is on back order for 2 to 3 weeks per Doug I think. How did the windows come with the incorrect screens?

None of the windows have those little white plugs put back in on the inside trim so there’s two holes on each side of every single window missing. And all but two were not acted into wall.

The bathroom window in the downstairs is a disaster- they tried to use extra caulking to make up for their Shawty work. The window doesn’t even open.

The two large windows in the downstairs stairs kitchen do not lock unless they are forced. Both need to be removed and reset.

The outside molding they put around the two kitchen windows downstairs looks like my 19-year-old daughter put it together

Bottom line is you lied to me about using subcontractors? The two guys that were here were here for 12 hours the first day (you said half day tops for complete install) and had to come back and spend hours to finish and the end result is terrible.

The one window on my sunroom that’s facing the pool where they were gonna put the new molding and not match What was there? They used deck screws to screw it in instead of nails and they’re not even recessed and look like ****.

These guys were a mess and left a mess! I have dozens of photos which I shared with Doug. Super nice guys way over there head and not prepared.

At one point a week ago this past Friday when I was here, they put in a window in the bedroom downstairs that was crooked, and when I approached them and told them it was crooked, they told me that was the shape of the window and that the window was level- I then took out my level and proved to them that their window was extremely crooked, and they removed it and fixed it.

These guys were terrible ! I want someone from your company to come out here inspect and redo all the windows and the molding that I have issues with!

I am not exaggerating. I could’ve done the windows better personally than these guys did.

I am not that guy, but I am very, very unhappy, and I want immediate resolution as well as a major major discount for my troubles in dealing with this.

The sales process was handled very well. The communication was good during the time between ordering and the job being ready to be done. The crew showed up on time and worked efficiently. They left the area clean or better than when they arrived. The new windows sit and work perfectly. I am very pleased.

Could not get anyone to tell us what time the installer would show up.
Installer told us we had to remove/replace window treatments - was clearly stated in the contract that WN would do that.
Could not get anyone to return a phone call about this; Doug (the install supervisor) had the installer replace - we already had to remove so he could start the job. Jeremy returned our communication 4 hours later (windows completed) and said - they should.

Should have a professional window cleaning service after a whole home installation takes place. That’s a lot of work to peel off all the stickers and adhesives . Shouldn’t have to do it ourselves.

From start to finish it was a top class operation. Window replacement is expensive and you have to have the right people. Window Nation-Boston was worth every penny we spent.

Every one was grate from sales to installer l will tell every one a
About nation windows thank you

Fast from estimate to fabrication to instal

Window Nation was professional from the be

I feel as though I may have overpaid for windows after looking back at my prior install with your company. A bay window and 2 bathroom windows was $14,000 which in retrospect seems very high especially considering all the “discounts” provided.

I liked the efficiency and quality of the work.

I had an overall good experience with Window Nation.

The sales approach was a little off putting when the initial quote is super high, but when you say no, there are suddenly discounts that can be applied to get the price down to less than half of the initial quote.

Would not recommend due to property damage and communications barriers with service installers

They always arrive on time

Window Nation was awful from the very beginning, from sales to after the installations. We are still missing pieces. No one responds to emails or callbacks. There is no communication at all.

Alex was amazing. He was very knowledgeable and helpful in choosing the best windows to also fit the architectural features of our 100 year old home.

Not very happy with the windows. Most of them the locks are extremely hard to engage. Screens are next to impossible to take out one screen has a rip in it. Trim around outside of window is not nailed to the house and the wind makes it flap against the house. Our brand new blinds now longer fit in the windows and they say they will reimburse use for new ones but haven’t heard back from them yet. This is the worse experience so far with our house repairs and updates.

The process was smooth. The installation has been completed in a day.

window nation did everything they were supposed to do and more. i would recommend them to anyone who wants to replace or repair windows ,doors, and siding as they are top notch in their field and from start to finish,they get the job done.

This was a pleasure dealing with window nation staff from start to begining. We had no issues and would recommend them entirely.

Our sales rep was great. Randy did a thorough job of explaining our window, and finance options. He is very personable and knows his stuff. We didn’t feel rushed or pushed into something we didn’t want.
The install team did a good job. Got the job done as expected and were kind. I had to ask them to remove a window that they put on top of my yard plants/flowers. As soon as I said something the worker moved it off the flowers to the driveway. They did a good job with the clean up, although many windows had smudges of caulking on the glass.
Overall happy with the price, happy with the product. Thanks Window Nation!

Great price, excellent job, very efficient.

Everyone I dealt with on this project was very nice and easy to work with from Jeremy Rousell the sale estimator, the measurement tech, the scheduler, and install technicians. But I could not have been more disappointed with the project execution, and that being my last experience with Window Nation, I am very unlikely to recommend to a friend, maybe if they only had one window, but where I was replacing all of my windows (17 total including a bay), I would never recommend. I did not want there to be any surprises half way through the project, having to deal with broken interior trim, cracked J-channel or broken shutters, so I opted to have everything replaced with this project, also knowing it would simplfy the install and demolition process knowing those components did not need to be reused. When I spoke with Jeremy at the initial estimating visit, he expected a job of this size to take three days. My wife and I both work from home, and it was explained to me that scheduling could be coordinated so that an upstair bedroom could be completed first, so that we could use that room to work from for the remainder of the project and keep our senior dog in the room with us. We knew there was no way replacing all the windows in our house could ever not be intrusive to our lives, but we needed to get this project done. So I was very surprised when I received a call to schedule the install when I was told the project was going to be completed in one day, I even remarked at the quantity of windows being replaced and all the extras I was having done at the same time. I was told that "on a project like this I am going to get my best crew" and that it shouldn't be an issue to complete the project in one day.

The Wednesday before the project I receive to simultanious texts reminding me of my appoint that Friday for the window replacements, one saying that the crew would arrive at 7am, the other saying 10am, both saying the project would be completed in one day. Not knowing which time was correct, I called the phone number listed in one of the texts for questions, I was reassured that the crew would be on site at 7am and they remarked that it would be completed in one day. I asked them if they were certain and brought up all the work I was having down and again said one day.

The day of the installation the first truck arrived with only two technicians, my wife asked them if it was just the two of them and they said that their foreman and another guy was coming later in the day. I walked them around the house to show them the project and they got to work with the demolition. Around noon the foreman showed up and my wife and I left to walk the dog and have lunch and kill time while the project was being completed. Around 5:00 we returned and at that point I was surprised to see all of our windows removed and only three of the 17 starting to be installed. I commented to the foreman that I was told the project would be completed in one day, and he said no, that they would be working late and that someone would be back in the morning to finish the trim. When I asked how late, he said that he expected to work until about 9:00. I was completely astounded by this, after getting reassured so many times that the work would be completed in one day. Since our house was completely unhabitable at that point, we ended up getting a hotel room for the night and had to go out for dinner since our kitchen was unusable. When I told the foreman this, he simply said "Oh we can work later then". I asked the foreman to please let me know before they leave.

Around 9:30, I left the hotel to come check on the project since I had not heard anything, and was surprised to see my house lit up with a spotlight and someone working on an extension ladder on a second floor window. Not wanting to go back to the hotel and wake my wife up, I just parked on the side of the road and closed my eyes. I woke up to a text after 11:00 saying that someone would be back around noon tomorrow to finish the trim and pick up the rest of the debris. The following day we came home and waited, noon came and went and around 1:00 I texted the foreman and he said that the tech was coming from Brentwood and should be there in about an hour. Just after 2:00 two carpenters showed up and got to work. Like the day before we went out for lunch and walked the dog to kill time and came back around 6:00. That day they had made considerable work, but they said that would not complete that day and they said that someone was probably going to have to come back Sunday or Monday. My wife and I tried to stay in the upstairs bedroom with our dog, who obviously could not be let loose in the house, we watched TV for about an hour and while discussing whether or not we were going to need to stay at a hotel again, we realized that it was very quiet, and discovered the crew had left, and shortly after I received a text from the foreman that he would be back Monday morning to complete the last three windows and the exterior trim on the bay. I walked around the yard and there was still bits of debris all over the place, broken shudders, sheet metal trimmings, screws, nails ect, and my yard had to stay like that, on a holiday weekend I was completely unable to use my yard or have my dog outside unattended for risk of being injured ( I have pictures if you would like to see them).

Monday (Memorial day), the foreman showed up at 7am and got to work, again my wife and I went out to kill time and let them work, a couple hours later I got a call asking if I had any vinyl siding that he needed to patch in an area around the new roof over the bay. I came back to the house, I looked but did not have any, and the foreman explain that since the new window was shorter, there were gaps at the top. I explained to him that I knew that interior drywall work was going to be required and expected to pad the opening, but I expected the new roof over the bay would fill in above, since the whole reason the window needed to be smaller was to make room for a properly framed roof over the bay, and if I was told that would have been an issue I would have never done the bay window. The foreman did his best to fill in the voids in the siding with aluminum but the house looks terrible from the front now. This time we stayed at the house while they finished, and after a couple more hours they did and the foreman approached me and said that they were finishing up and asked that I sign the form saying that they are complete. I asked him if they did the shutters yet and I was told that the guy outside was doing them now. I signed, but clearly there was a miscommunication because when I followed him outside there were no shutters, I asked if they were doing them now or if they had to come back, he explained that the other worker was just caulking all of the screw holes where the old shutters were and that my contract didn't have shutters, or at least they were never ordered. He said that he would speak to his project manager, at that point I left him to finish cleaning up and they finally left Monday afternoon.

I walked my yard and while they picked up 99% of all the debris, there was still trash everywhere in the grass, everytime I go out in my yard I find something new, lots of sharp pieces buried in the grass of broken pieces of vinyl from the old windows, broken shutters pieces, screws, nails and snipped pieces of sheet metal. There are also hundreds of small bits of paint chips all over the place, and after being told that my house was assumed to have lead paint due to it's age, and told that they were going to take extra precautions, only to have all the demo debris tossed into the grass without so much as a tarp put down I am extremely disappointed, I honestly haven't ruled out legal action after how this whole project was executed. I did plan one calling Window Nation to speak with someone after my shutters were installed and the project was 100% complete, but I just found out that someone needs to return to measure for the shutters. I was also very surprised when I was contacted for the measurement appointment so that they could give me a quote for shutters, I had to explain to them that I already had shutters in my contract, but I was told they would still need to be measured, I have an appointment in two days to get the shutters measured, but I have no idea how long it will take for them to be ordered, delivered and then installed. Please reach out to me by phone, I would love to talk to someone about my experience.

The quality of windows that were installed were not the same quality of the samples the salesman brought. I have several issues with the windows and trying to reach out for service is ridiculous. I get a call back once I finally get in touch with someone from the Customer Experience and it not with a scheduler. It's just someone to verify that I called for service and to tell me that someone else will get in touch with me to schedule a service tech. This is such a waste of time. I get random texts of appointment they schedule on their own without calling me and if the date is not good, I have to call again and the whole rediculous process starts again. I had my windows installed on 5/12 and still CANNOT get someone to come to inspect it!

The process was pretty smooth from beginning to end.

Crew was polite,worked fast and clean

Quality product and highly skilled installers.

The entire process was easy, excellent, and quick.

Window nation has failed to respond to my phone calls and emails. They have not called even once. There is a problem with the screens and there's a problem with the interior finish. The house says two and a half inch finish moldings and they put up three and a half inch doesn't match the rest of the house. Definitely would not recommend them

Clean, friendly and professional.
The windows look great

Excellent product and installation. I would recommend Window Nation

Work was done quickly and very well. I would recommend Window Nation to anyone.

They did good work. They were good guys. They did leave metal clippings around. I wasn't too pickled about it. It was a good deal for the price.

Everyone was very nice and professional

I'd recommend Window Nation to others if no carpentry was involved removing the old windows. One sill I have had rot and the installation team replaced the sill incorrectly as it is slanted into the window. This will collect moisture and water over time. All other sills are slanted downwards away from the windows.

I love that you use Harvey windows, your installers were professional and careful of my property inside and outside my condo.